HelioHost Posted August 1, 2025 Posted August 1, 2025 Username: N/A, Server: N/A, Main Domain: N/ASecond payment send and the same error Screens pt., 1 sie 2025, 11:34 u?ytkownik Bingo Bango Kids napisa?: > Hello > I donate 2$ but i seen error. 2$ charged from my bank account. Can You > check it? >
wolstech Posted August 1, 2025 Posted August 1, 2025 Our support email does not accept pictures or attachments. Can you please provide the transaction ID of the donations, and we’ll manually get an invite sent to you?
HelioHost Posted August 1, 2025 Author Posted August 1, 2025 2 transactions: Odbiorca wp?aty: PPRO Payment Services S.A Kwota transakcji: 7,70 PLN Opis: 73JO52L PayPal HELIOHOST Opis: 73JOR5K PayPal HELIOHOST pt., 1 sie 2025, 13:55 u?ytkownik HelioHost Support napisa?: > What error did you receive? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65188 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted August 1, 2025 Posted August 1, 2025 They're usually much longer than that. Are these the transaction IDs from Paypal itself (we can't use the ones from your bank)? Also, do you have the email address you used when donating? We should be able to find them that way
HelioHost Posted August 1, 2025 Author Posted August 1, 2025 Email: bingobangokids@gmail.com pt., 1 sie 2025, 14:11 u?ytkownik HelioHost Support napisa?: > They're usually much longer than that. Are these the transaction IDs from > Paypal itself (we can't use the ones from your bank)? Also, do you have the > email address you used when donating? We should be able to find them that > way > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65188 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted August 1, 2025 Author Posted August 1, 2025 P24-A4W-C8M-A0H 01-08-2025 (11:13:40) odbiorcaPPRO Payment Services S.A pt., 1 sie 2025, 14:14 u?ytkownik Bingo Bango Kids napisa?: > Email: bingobangokids@gmail.com > > > > pt., 1 sie 2025, 14:11 u?ytkownik HelioHost Support > napisa?: > >> They're usually much longer than that. Are these the transaction IDs from >> Paypal itself (we can't use the ones from your bank)? Also, do you have the >> email address you used when donating? We should be able to find them that >> way >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=65188 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
wolstech Posted August 1, 2025 Posted August 1, 2025 Thank you for the information. It appears you used a card directly on our site with a third party payment processor... I'll pass this along to someone who can investigate what happened to these transactions. In the meantime, I've sent you a Tommy invite so you can get started while you wait. If there's an issue with the payment that we need you to resolve, we'll let you know.
HelioHost Posted August 1, 2025 Author Posted August 1, 2025 Thank you. I would like to request a refund of one of my payments. pt., 1 sie 2025, 14:22 u?ytkownik HelioHost Support napisa?: > Thank you for the information. It appears you used a card directly on our > site with a third party payment processor... I'll pass this along to > someone who can investigate what happened to these transactions. In the > meantime, I've sent you a Tommy invite so you can get started while you > wait. If there's an issue with the payment that we need you to resolve, > we'll let you know. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65188 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted August 1, 2025 Posted August 1, 2025 The other admin who investigates these sorts of issues is also the one who would handle refunds. He should be able to assist with that as well once he is online and takes a look at your case.
HelioHost Posted August 1, 2025 Author Posted August 1, 2025 Username: N/A, Server: N/A, Main Domain: N/ASecond payment send and the same error Screens pt., 1 sie 2025, 11:34 u?ytkownik Bingo Bango Kids napisa?: > Hello > I donate 2$ but i seen error. 2$ charged from my bank account. Can You > check it? >
HelioHost Posted August 1, 2025 Author Posted August 1, 2025 Username: N/A, Server: N/A, Main Domain: N/AHello I donate 2$ but i seen error. 2$ charged from my bank account. Can You check it?
Krydos Posted August 1, 2025 Posted August 1, 2025 There are not transactions under your email address so we can't refund anything right now. Perhaps they will arrive in a few days?
HelioHost Posted August 1, 2025 Author Posted August 1, 2025 The money back to my bank account. So i cant pay now. Ok you can block my account. I have second account and there is ok. pt., 1 sie 2025, 17:57 u?ytkownik HelioHost Support napisa?: > There are not transactions under your email address so we can't refund > anything right now. Perhaps they will arrive in a few days? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65188 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted August 1, 2025 Posted August 1, 2025 If the money went back to your account, that makes me think your card declined. Is your card set up for international purchases? We've had many users say they can't donate and it was because their bank blocked international purchases. We'll just delete the invite for now. Also, you're actually not allowed to have more than one account anyway (unless the additional accounts are on Morty), so if this had worked, you probably would've gotten suspended for violating the terms of service. If you do want to buy another Tommy account, you'll need to either delete your existing account first, or if the other account is on Johnny you can move the Johnny account to Tommy.
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