[Solved] Multiple accounts detected

[mathaius90]

Hello, 

i received an email warning about logging in on multiple accounts from my IP.

Yesterday i actually opened a second account, but not for a personal use. My current personal website is pinahouse.heliohost.us. The other account i opened is called "heraldsofruin" at the address "heraldsofruin.heliohost.us".

I'd like to use it for migrating a small website of a wargaming community project called "Heralds of Ruin", which you can find on the current domain "heraldsofruin.net". 

Can you authorize me to have multiple accounts from the same IP? 

Thank you for your work. 

Edited August 1, 2025 by mathaius90

[KazVee]

Thanks for the additional details. This support request is being escalated to our root admins for their consideration. 

[wolstech]

What is the reason for needing a second account instead of just adding a second domain to your existing account? Will someone else be maintaining the site you're migrating that you don't want having access to your personal site?

If you're the only one who will be maintaining this, adding a domain would be a better way to handle it.

(I did cancel the pending suspension for your personal account by the way, just need to get the second account figured out ) 

[mathaius90]

Thank you Wolstech

Yes, i'd like to keep my personal site separated since there will be multiple people involved in the future.

[wolstech]

Sure. The second account has been approved and whitelisted.

Please let us know if you need anything else.