[HH#600294] Re: Account Move Completed

[HelioHost]

Username: mm1, Server: Morty, Main domain: mm1.helioho.st

I used to be on Tommy and this URL resolved correctly to a files
directory. Since I move to Morty it no longer does.
https://files.mm1.helioho.st/
Can you help me with this?
Thanks
Marco

On Tue, Jun 10, 2025 at 5:14?PM HelioHost wrote:

> [image: HelioHost | Community powered free hosting for everyone.]
>
> Hey Mm1,
>
> Your account has been moved to the new server!
>
> Keep in mind that your IPv4 address and IPv6 address have also changed. If
> you use our nameservers the DNS records have already been updated for you,
> but if you use external DNS, such as Cloudflare, you'll need to login to
> their system to update your DNS records yourself as listed below.
>
> A record = 65.19.154.94
> AAAA record = 2001:470:1:1ee::3004
>
> You may need to update other DNS records such as SPF, MX, DKIM as well
> since your account will be on a new IP. If you use remote database
> connections, FTP, SMTP, IMAP, and other services those values may need to
> be updated as well.
>
> Due to DNS caching, it could take up to 4 hours for your website to be
> fully moved to the new server. This means that if you make changes to your
> website, and your internet connection still has the old A record or AAAA
> record cached, you could continue seeing the old website without the new
> changes for up to 4 hours.
>
> As always, we recommend logging in to your account on our main
> heliohost.org website using the 'Login Now' button below. Logging in from
> any other URL could cause your account to be deactivated due to logins not
> being counted, or various error messages. If you log in from this
> recommended URL it will use the correct server. If you're having trouble
> logging in after the move, make sure you're logging in at heliohost.org,
> not some other URL.
>
> Please let us know if you notice any speed improvements, run into any
> issues, or have any questions. You can reply to this email, contact us on
> our forum at https://helionet.org/ or chat with us at
> https://heliohost.org/chat/
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[wolstech]

I renamed your (rather broken) index.html file, and see a directory listing just fine on that domain (it's showing the contents of ~/files.mm1.helioho.st, which is the document root for that domain). Is it supposed to be showing the contents of another folder?

Note that in some cases, domains can take longer than 2 hours to work again after an account move. This is because your domain's IP address changes when an account is moved, and DNS caches around the world take time to expire.

You should also try clearing your browser cache.