HelioHost Posted June 14, 2025 Posted June 14, 2025 Username: nothingness, Server: Tommy, Main domain: nothingness.ukDear HelioHost Support Team, Thank you for reactivating my account and for the helpful reminder. I would like to clarify that I actively use my hosting environment on?tommy.heliohost.org?every day via?SFTP (SSH File Transfer Protocol). Although I may not log into the?web dashboard?regularly, I maintain consistent engagement with the server through FTP for uploading, editing, and managing my files. I understand the need to track account activity and appreciate your efforts to keep the platform running smoothly. Please feel free to verify server-side access logs if needed. Thanks again for your service and for the opportunity to keep building with HelioHost. ?Regards, Nothingness Hey Nothingness, I have great news, your account is now active again! In order to keep your account active, all you need to do is return to heliohost.org and login to your account at least once every 30 days. Our apologies for requiring you to log in to your account to continue using it. We understand that once you get your website perfected there is little reason to view your control panel anymore, but if we didn't have a way of determing which accounts were abandoned our servers would quickly become even more overloaded than they already are. We have recently released a new server named Morty that doesn't have the requirement to login every 30 days to keep your account active that you may be interested in. You can take a look at your upgrade options after logging in with the button below. Best regards, Vytautas Maksimavicius? Phone: +370 699 57 039 P.S. This message contains that may be privileged?or confidential.?You know what to do if it is not for You!? On Friday, June 13, 2025 at 01:42:45 PM PDT, HelioHost wrote: | | | | | Hey Nothingness, I have great news, your account is now active again! In order to keep your account active, all you need to do is return to heliohost.org and login to your account at least once every 30 days. Our apologies for requiring you to log in to your account to continue using it. We understand that once you get your website perfected there is little reason to view your control panel anymore, but if we didn't have a way of determing which accounts were abandoned our servers would quickly become even more overloaded than they already are. We have recently released a new server named Morty that doesn't have the requirement to login every 30 days to keep your account active that you may be interested in. You can take a look at your upgrade options after logging in with the button below. | | | Login Now | | | | | | | | | | | | | | | | ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe | |
KazVee Posted June 14, 2025 Posted June 14, 2025 Hello, Thanks for your message. Only logins to heliohost.org or heliohost.org/login at least once a month are counted for the account activity requirement. Server side activity is not included in the account activity monitoring system, and other login methods are also not supported. As mentioned in the reactivation email we sent you, if you don't want to login every 30 days, you could move to our Morty server. On Morty, as long as there is a positive balance on your account, it will remain active without ever needing to log in. Feedback from Morty users has been positive, especially about the improved hardware, the lack of a login requirement, and the opportunity to support HelioHost’s non-profit mission by using Morty. You can read more about Morty here: https://wiki.helionet.org/Morty and if you prefer to move your account to Morty so you don't need to login every 30 days, please use the 'Move' link shown on your Dashboard, which should lead you to this link: https://heliohost.org/dashboard/move/ Please let us know if we can help with anything else.
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