request the unsuspension of my Brayan2005 account

[yurley]

Good afternoon, morning, or evening. Sorry to bother you. I recently realized that my Helio Host account is suspended when I log into the administration panel and search for my page on Google: www.colegiosantoangel.helioho.st

My question is, why? Because they suspended it. I feel like it's a mistake. I need the page working and my account active because that page I have: www.colegiosantoangel.helioho.st. I have a system contract with a school in my region.

user Brayan2005 email [ redacted by KazVee ] 

I'm using the new account I created with my wife's email because the registered email address [ redacted by KazVee ] won't let me send this.

I hope you see the message. Please return my account and page to working order.

 

Edited June 13 by KazVee
Removed user's email address for privacy

[KazVee]

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is Brayan2005 the account you wish to keep?

[yurley]

On 11/6/2025 at 17:57, KazVee said:

Te suspendieron porque nuestro sistema de detección de múltiples cuentas cree que creaste cuentas duplicadas. La primera línea de nuestros Términos de Servicio indica que solo se permite una cuenta en Tommy o Johnny. ¿Es Brayan2005 la cuenta que deseas conservar?

Yes, Brayan2005 is the one I want to keep, I have it with a www.colegiosantoangel.helioho.st And I think the duplicate accounts thing is a mistake, the only account I created was this one with my wife's to make this petition form, I actually need the Brayan2005 account I have it with school business in my region.

I hope for a solution, thank you. 

[KazVee]

Thanks for confirming, I have unsuspended Brayan2005 now. 

[yurley]

On 6/13/2025 at 5:25 PM, KazVee said:

Thanks for confirming, I have unsuspended Brayan2005 now. 

Hi Good evening, or morning, I'm again,in my wife account for this topic, I have again my account suspended, Brayan2005 brayancortesleyton@gmail.com 

www.colegiosantoangel.helioho.st

I wanna know the reason,I have not done anything wrong on my part, I would like to solve the problem once and for all.

Hope you see my message, thanks.

[wolstech]

It's for multiple accounts again. Either you have 2 Plesk accounts, or someone else is using the same network/PC as you to access an account with us.

Do you know who else might be using our services from the same network/PC (family members are a common cause, as are accessing it from places like a school network)? If so, what are their usernames?

 

(Note that your forum account doesn't matter, it's the Plesk account that you cannot have more than one of).

 

[yurley]

1 hour ago, wolstech said:

Vuelve a ser para varias cuentas. Puede que tengas dos cuentas de Plesk o que alguien más use la misma red o PC que tú para acceder a una cuenta con nosotros.

¿Sabes quién más podría estar usando nuestros servicios desde la misma red/PC (los familiares son un caso común, ya que acceden desde lugares como la red de una escuela)? De ser así, ¿cuáles son sus nombres de usuario?

 

(Tenga en cuenta que su cuenta del foro no importa, es la cuenta de Plesk la que no puede tener más de una).

 

The truth is, I am the only one who accesses the Brayan2005 account, no one else, and I do not have any other accounts apart from those with the email brayancortesleyton@gmail.com, from there I admit that I access the account Through different networks such as the school cafeteria or in some cases PC of the same student entity, but the truth is I would believe that these security suspensions affect  the user experience 

[wolstech]

It's not multiple people signing into the same account. It's multiple accounts being signed into by what appears to be the same person. 
 

Odds are since you mention you're doing this at school, someone else at your school also has an account and it's causing this. I'll just exclude your account from this detection because of the shared network. If these are being used for educational purposes and other students also want to have one, they're welcome to contact us or sign up with a school-provided email address and we can also exclude them.
 

Also, i agree that these multiple accounts suspensions are annoying and cause a poor experience (and quite frankly I hate dealing with them), but we also don't have the server capacity to allow people to have more than one account and still have decent uptime. It's not fair to turn away people who have 0 accounts because other people Took more than their fair share of resources by having more than 1.

Unsuspended.