[Solved] request the unsuspension of my Brayan2005 account

[yurley]

Good afternoon, morning, or evening. Sorry to bother you. I recently realized that my Helio Host account is suspended when I log into the administration panel and search for my page on Google: www.colegiosantoangel.helioho.st

My question is, why? Because they suspended it. I feel like it's a mistake. I need the page working and my account active because that page I have: www.colegiosantoangel.helioho.st. I have a system contract with a school in my region.

user Brayan2005 email [ redacted by KazVee ] 

I'm using the new account I created with my wife's email because the registered email address [ redacted by KazVee ] won't let me send this.

I hope you see the message. Please return my account and page to working order.

 

Edited 1 hour ago by KazVee
Removed user's email address for privacy

[KazVee]

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is Brayan2005 the account you wish to keep?

[yurley]

On 11/6/2025 at 17:57, KazVee said:

Te suspendieron porque nuestro sistema de detección de múltiples cuentas cree que creaste cuentas duplicadas. La primera línea de nuestros Términos de Servicio indica que solo se permite una cuenta en Tommy o Johnny. ¿Es Brayan2005 la cuenta que deseas conservar?

Yes, Brayan2005 is the one I want to keep, I have it with a www.colegiosantoangel.helioho.st And I think the duplicate accounts thing is a mistake, the only account I created was this one with my wife's to make this petition form, I actually need the Brayan2005 account I have it with school business in my region.

I hope for a solution, thank you. 

[KazVee]

Thanks for confirming, I have unsuspended Brayan2005 now.