raqbul Posted June 9 Posted June 9 Hello, My account was suspended, although I think I logged in at least once at month to keep the account active. Username: raqbul Server: johnny Domain: bulnesabogada.es.eu.org Maybe it was marked as duplicate (i.e. break terms of service), as I share another account (danval) that is accessed from the same network: two blogs of two people in my home, so same public IP. The original post where I asked permisson to use these two accounts was this: Both accounts have been recently reset to use the Plesk manager due to legacy issues with the old cPanel. Maybe this also reset this condition... If this is the case, could you please unsuspend my account? Best Regards, Quote
MoneyBroz Posted June 9 Posted June 9 You were actually suspended for using 10037.70 CPU. make sure to adjust your software to stay under 10k CPU and 200 GB of memory. You can keep track of your load at https://heliohost.org/dashboard/load/. Unsuspended Quote
wolstech Posted June 9 Posted June 9 Quote Maybe it was marked as duplicate (i.e. break terms of service), as I share another account (danval) that is accessed from the same network: two blogs of two people in my home, so same public IP. As MoneyBroz said above, it was due to high load, but I did check and can confirm these accounts have an exemption for 2 accounts, so the multiple account detection shouldn't flag on your account as long as you don't change the account usernames or create a third account. Quote
raqbul Posted June 10 Author Posted June 10 Oh, this is a lot of CPU... and so strange, because I only have a Wordpress site and it doesn't get many visits. Anyway, I'll check this CPU consumption to see what I can do to prevent it from happening again. Thank you MoneyBroz! 11 hours ago, wolstech said: As MoneyBroz said above, it was due to high load, but I did check and can confirm these accounts have an exemption for 2 accounts, so the multiple account detection shouldn't flag on your account as long as you don't change the account usernames or create a third account. Thanks for checking it wolstech. With the recent accounts reset, I wasn't sure if this could be a problem for suspending the account. Now I know it. Best Regards, Quote
wolstech Posted June 10 Posted June 10 1 hour ago, raqbul said: because I only have a Wordpress site and it doesn't get many visits. See https://wiki.helionet.org/WordPress If it's being hit by bots, this can happen even with basically no legitimate traffic. Quote
wolstech Posted June 11 Posted June 11 You got suspended again for load. I took a look and it's because your WP site is hacked, which is pretty typical for WP. The best solution to Wordpress is to not use Wordpress. You'll need to start over to fix this. Please let me know when you're ready to correct the issue and we can either unsuspend your account and block the web access, or reset the account entirely. Quote
raqbul Posted June 12 Author Posted June 12 Hello again, Yes, I have no chance to review anything and it was blocked again... Please, you can reset my account to prevent this account suspension from happening again, while I get time to find another alternative. Thanks. Best Regards, Quote
Unknown025 Posted June 12 Posted June 12 Account has been reset, you should receive an email to recreate it shortly. Quote
raqbul Posted June 14 Author Posted June 14 I have received the email and created the account again. Now I can start with a fresh installation. Many Thanks! Best Regards, Quote
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