HelioHost Posted June 7, 2025 Posted June 7, 2025 Username: mm1, Server: Tommy, Main domain: mm1.helioho.stHi Krydos I logged in 2 days ago. Started from the email link, went to the login page, logged in and left. Whatever I upload to my page I do by FTP. I do not have many visitors but I pay for my site, am I missing something? Thanks Marco On Sat, Jun 7, 2025 at 11:28?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Mm1, > > Your hosting plan at HelioHost has been discontinued for inactivity. In > order to keep your website active you must log into your control panel at > least once every 30 days. The last time you logged in was 2025-05-08. All > visitors to your domain(s) will now see an inactive page instead of your > original content. > > If you wish to continue using your hosting plan you can reactivate it by > clicking the renew link below. Next, provide your email or username in the > box and click renew to regain access to your website. While your control > panel is inactive you will not be able to log in or reset your password. > > Once you have successfully reactivated your hosting plan you can prevent > it from being flagged as inactive again by remembering to log in at least > once every 30 days at https://heliohost.org/login/ > Renew Account > [image: Twitter] [image: Facebook] > [image: Phone Number] > <+1-802-884-3546> [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >
MoneyBroz Posted June 8, 2025 Posted June 8, 2025 Did you login at https://heliohost.org/login/ or did you login directly via Plesk?
wolstech Posted June 8, 2025 Posted June 8, 2025 Krydos may have some additional input for you as to why this happened, but on our end your account shows a last login date of 2025-05-08. If you logged in 2 days ago, it did not register. Did you continue to Plesk after logging in? I renewed your account for you, it should start working again in the next few minutes. Also, if you want to be exempt from the activity requirement, you could switch to the Morty plan, which has a recurring minimum monthly fee of $1 in place of the 30-day login activity requirement (additional charges apply in the event of excessive resource use as well). As long as it remains paid, it will never suspend for inactivity or high load.
HelioHost Posted June 8, 2025 Author Posted June 8, 2025 You guys deserve a little support. Can you switch me today Morty plan and charge me for 12 months on the card that you have on file. Thank you On Sat, Jun 7, 2025, 8:52 PM HelioHost Support wrote: > Krydos may have some additional input for you as to why this happened, but > on our end your account shows a last login date of 2025-05-08. If you > logged in 2 days ago, it did not register. Did you continue to Plesk after > logging in? I renewed your account for you, it should start working again > in the next few minutes. Also, if you want to be exempt from the activity > requirement, you could switch to the Morty plan, which has a recurring > minimum monthly fee of $1 in place of the 30-day login activity requirement > (additional charges apply in the event of excessive resource use as well). > As long as it remains paid, it will never suspend for inactivity or high > load. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64666 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted June 8, 2025 Posted June 8, 2025 We don't have a card on file for you. PayPal probably has a card on file for you, but we don't have access to just charge that without you taking any action. You do have a VPS but the subscription can only bill you for $21.60 every 6 months like you agreed when you signed up. If you go to https://heliohost.org/dashboard/move/ and click the Morty prepay link you can move your account yourself though. If you can't get that to work we could send you a payment link, and then move you manually once the payment goes through.
HelioHost Posted June 10, 2025 Author Posted June 10, 2025 The link you sent asks for a login, then takes me to Dashboard with no option to move to Morty that I can understand. Please send me the link to prepay Morty and move my account as you proposed. Thanks Marco On Sun, Jun 8, 2025 at 4:18?PM HelioHost Support wrote: > We don't have a card on file for you. PayPal probably has a card on file > for you, but we don't have access to just charge that without you taking > any action. You do have a VPS but the subscription can only bill you for > $21.60 every 6 months like you agreed when you signed up. If you go to > https://heliohost.org/dashboard/move/ and click the Morty prepay link you > can move your account yourself though. If you can't get that to work we > could send you a payment link, and then move you manually once the payment > goes through. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64666 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted June 10, 2025 Posted June 10, 2025 Here you go https://buy.stripe.com/8x23cx77M9szc7D4Gpco008
Krydos Posted June 11, 2025 Posted June 11, 2025 Thanks for the payment. Your account is now being moved to Morty, and I gave you a $12 balance which should last you 12 months.
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