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Posted

Dear Support Team,

I recently received a notification that my account has been suspended. I have reviewed the Terms of Service, and I believe this action may have been taken in error.

To the best of my knowledge, I have not engaged in any activity that would violate your platform’s rules or policies. If there was any misunderstanding or if my actions were misinterpreted, I sincerely apologize and would appreciate the opportunity to clarify the situation.

I kindly request that you review my case and consider lifting the suspension on my account. If there is any further information or action required from my side, please do let me know—I am more than willing to cooperate fully to resolve this matter.

Thank you for your attention and understanding

Posted

Dear Support Team,

I am writing to appeal the suspension of my account. I have reviewed the Terms of Service, and I believe the suspension may have been triggered by a misunderstanding related to my use of a VPN.

To protect my privacy and ensure secure access, I regularly use a VPN while browsing online. I now realize that this might have caused my account activity to appear unusual, or possibly similar to that of multiple accounts, due to changing IP addresses or shared VPN IPs. Please rest assured that I operate only one account and have not violated any of your policies intentionally.

I kindly ask that you review my case, as I believe this suspension was a false positive. I am fully committed to following all of your platform’s rules and am happy to provide any additional information needed to clarify the situation.

Thank you for your time and understanding. I look forward to your response and hope for a resolution soon.

Best regards,

Posted

Please feel free to close or deactivate any other associated accounts. I assure you that going forward, I will strictly use only this one account(see) in full compliance with your policies.

Posted
On 5/21/2025 at 7:07 PM, coqco said:

Dear Support Team,

I am writing to appeal the suspension of my account. I have reviewed the Terms of Service, and I believe the suspension may have been triggered by a misunderstanding related to my use of a VPN.

To protect my privacy and ensure secure access, I regularly use a VPN while browsing online. I now realize that this might have caused my account activity to appear unusual, or possibly similar to that of multiple accounts, due to changing IP addresses or shared VPN IPs. Please rest assured that I operate only one account and have not violated any of your policies intentionally.

I kindly ask that you review my case, as I believe this suspension was a false positive. I am fully committed to following all of your platform’s rules and am happy to provide any additional information needed to clarify the situation.

Thank you for your time and understanding. I look forward to your response and hope for a resolution soon.

Best regards,

The forum Report button is not to be used to try to get quicker attention on your posts, it is to Report forum infractions. 

All helpers are unpaid volunteers who donate their time to assist others.

Pinging all of us with a false forum Report is disrespectful to our time and spams everyone for no good reason.

For support response timelines (SLAs and ETAs), see: https://wiki.helionet.org/ETA 

For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?

To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work?

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