HelioHost Posted May 4, 2025 Posted May 4, 2025 Username: helio7, Server: Johnny, Main domain: king.helioho.stHi, this is my only account. HelioHost was introduced by an existing user, my partner. Both naturally use the same wifi, laptop and tab every now and then. Best Regards On 2025-05-04 3:04, support@heliohost.org wrote: > [1] > > Hey Helio7, > > We have noticed a new login to your account that may indicate a > violation our Terms of Service. If you didn't read our Terms during the > creation of your account you may do so now by going to > https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student > also has an account. > ? Logging in from a work internet connection where a coworker also has > an account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. > This applies to both our free Johnny accounts and donor Tommy accounts. > If you'd like to have more than one account you may do so by moving > your accounts to our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by > donations we don't have a huge budget to purchase an unlimited number > of servers to keep up with the demand for accounts. We turn away > hundreds of people every day who would love to have an account, but we > can't host their website because our servers are so full. We don't > think it's fair for some people to have more than one account, while at > the same time, so many other people aren't able to have an account at > all. > > If you did create more than one account, just let us know which one > you'd like to keep, or explain what the situation is. You can reply to > this email or click the Contact Support button below to let us know how > we can help. Please respond to this within the next 24 hours to avoid > any downtime for your website(s). Thanks. > > Contact Support [2] > > [3] > [4] > [5] > [6] > > (c) 2005-2025 Helio Networks. All rights reserved. | Unsubscribe [7] Links: ------ [1] https://heliohost.org/partners/namecheap/ [2] https://helionet.org/index/forum/45-customer-service/?do=add [3] https://twitter.com/heliohost/ [4] https://www.facebook.com/HelioHost.org/ [5] tel:+1-802-884-3546 [6] https://helionet.org/index/ [7] https://heliohost.org/unsubscribe/?c=329dab44981378724b6ba13f591e9860
KazVee Posted May 4, 2025 Posted May 4, 2025 Hello, thanks very much for letting us know. Both your accounts have been unsuspended and you should both be able to login now. As well, I have added both your usernames to our Multiple Account Detection System's exception list, so they will not be flagged as duplicates any more. We love referrals, and if you recommend us to anyone else, please contact us ahead of time so we can work with you to prevent the automated system from suspending accounts it thinks are duplicates. Please don't hesitate to let us know if we can help you with anything else. Enjoy your day! 1
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