HelioHost Posted May 2, 2025 Posted May 2, 2025 Username: N/A, Server: N/A, Main Domain: N/AHello, About two years ago, I had an account on HelioHost with the username *raspi598* and the domain *raspi598.heliohost.us *. The account has been inactive for a few years now, but I am wondering if there is any way I can reactivate my account with that same domain. I have tried logging in, and now it says my account doesn't exist. I have also tried creating a new account, but it says the username *raspi598* is taken. Is there any way to get my account back? The reason I ask is because I have some services that use that domain as an email, so changing the domain wouldn't be possible.
wolstech Posted May 2, 2025 Posted May 2, 2025 Welcome back! Your old account looks like it was lost because it was never migrated to Plesk when we switched a few years ago. In order to reuse an account username, the account must be reregistered using the same email address as before. I've sent an invite to the email address on file for the old account so you can recreate it. Please click the link in that email and follow the directions to finish the registration. If you have any questions, please let us know and we'll be glad to assist further.
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