[Solved] Suspended: h

[ducks]

a. your HelioHost username: ducks

b. the server your account is on: johnny

c. your HelioHost main domain: ns.helioho.st

 

Edited March 31 by ducks

[KazVee]

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. 

Is h the account you want to keep?

[ducks]

22 hours ago, KazVee said:

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. 

Is h the account you want to keep?

Hi yes lets only keep the h accouont, thanks !

[KazVee]

I've unsuspended that account now, please give it a few minutes to fully reinstate. Please make sure to follow our Terms of Service. Thank you.

[ducks]

9 hours ago, KazVee said:

I've unsuspended that account now, please give it a few minutes to fully reinstate. Please make sure to follow our Terms of Service. Thank you.

My apologise, the 1st account I created is the one I intended to keep

thus the accout is ducks, not h ( i created later)

can you please keep the current account ducks, which I used right now at this forum. Thanks so much !

[wolstech]

Account ducks has been unsuspended and h has been suspended again.

It might take a little while for the accounts work properly.

[ducks]

On 3/31/2025 at 9:56 PM, wolstech said:

Account ducks has been unsuspended and h has been suspended again.

It might take a little while for the accounts work properly.

hello just found out today the account ducks has been suspended again...

[wolstech]

This time around it's suspended because during a recent cleanup process, we determined that there may be a proxy installed on your account. In our recent Terms of Service update dated June 10, 2025, we banned proxies on Plesk accounts due to the performance issues they were causing. They now require a VPS.

Since the new TOS doesn't actually take effect until June 25 for existing users, I've unsuspended you. It may take a few minutes to work again.

Please either remove the node app before that date, or explain what the app actually does and why it is not a proxy. Failure to do so will result in resuspension.