HelioHost Posted February 25, 2025 Posted February 25, 2025 Username: sapateiro, Server: Morty, Main domain: sapateiro.helioho.stDear Heliohost support, I didn?t know that my user name will be used as domain first name. So could I change my user name ?sapateiro? to ?sapateiroPirescoxe?? If will be necessary reset all my account, please do it because I didn?t start any project. Many thanks for your help M?rio Roberto
Krydos Posted February 25, 2025 Posted February 25, 2025 Usernames have to be all lowercase and a maximum of 16 characters long so sapateiroPirescoxe is invalid, but you could use sapateiropiresco if you wanted. Also keep in mind that usernames are a public way of identifying your account so don't use any information that you would consider private in your username. The domain name doesn't have to be the same as your username. You can choose any domain you want, but to simplify the signup process we suggest an available free domain that you can use if you want. It seems like a lot of people don't read anything and just mash the buttons as fast as they can though so maybe that's why you think the domain has to be the same as your username.
Krydos Posted February 25, 2025 Posted February 25, 2025 Also if you just want to change your domain name you don't have to reset the account.
KazVee Posted February 25, 2025 Posted February 25, 2025 I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups
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