HelioHost Posted February 4, 2025 Posted February 4, 2025 Username: sry, Server: Johnny, Main domain: sry.heliohost.usHello Heliohost, can I ask you for reset of my account? I have some troubles with settings and reinit can solve it (I hope). My site: sry.heliohost.us Thank you! > Heliohost chat: > Since reseting an account is destructive we need to verify your email address first. The easiest way to do that > is to send an email to support@heliohost.org with the contents "Reset my account please". This is to prevent > someone from pretending to be you to delete your data
KazVee Posted February 4, 2025 Posted February 4, 2025 Hello! I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Account resets can solve a lot of problems, but if you still have trouble after that please let us know and we'll be happy to try to help you out.
Recommended Posts