[Solved] Email outgoing quota/limit

[mricardi]

Hi guys!
How are you?

I have a small question. I'm testing a new feature in my POC that sends alert emails to users.
It worked fine for two days, but after that, I saw the following error:

bad response on command '\r\n.': 5.7.0 Your message could not be sent. The limit on the number of allowed outgoing messages was exceeded. Try again later

Is it possible to increase this quota, guys?

Thank you!!
 

[wolstech]

The default quota is 50 per day and 10 per hour. If you need more emails, you'll need to answer the following questions so we can understand what you're sending, who you're sending it to, whether you sell your user's data, and how you'll handle unsubscribing and complaints.

If HelioHost receives an abuse report for your account's emails, you'll be suspended for spam.

1. How many emails you plan to send per day?
2. Where you get the email addresses from?
3. How can recipients of your emails unsubscribe?
4. Do you have an unsubscribe@yourdomain.com address set up?
5. Do you have an abuse@yourdomain.com address set up?
6. Does each email have a link to unsubscribe?
7. Do you share or sell email addresses that you get?
8. Post an example of the messages being sent.

[mricardi]

Hi @wolstech
How are you?
First of all, I sincerely apologize for taking so long to respond I took a well-deserved vacation and was completely away from my PC.

The POC I’ve been working on is a management system for an apartment complex, It primarily handles everything related to payments and debts

Now, let me answer your questions:

1. In general, the app would send only a few emails per day, but there are two billing days each month when at least one email must be sent to every user of the app. The total number of users is fixed at 356, being cautious, I would estimate sending up to 1000 emails on those days

2. Emails are sent only to registered users, in total 356

3. they can't, the recipients are residents of the apartment complex, and they must receive these emails since they contain relevant information regarding the property

4. Users do not have an option to unsubscribe from the app

5. There is no abuse@yourdomain.com email address

6. There is no unsubscribe link. If users have any issues, they must contact the administrators directly

7. Emails are neither bought nor sold, this is a closed app, accessible only to residents of the apartment complex

8. I’ve attached an image of one of the notification emails sent to users, the email is in Spanish.

For now, the app is just a POC. After completing the tests, my plan is to move to Morty since the app will enter a UAT phase and require greater stability. However, before migrating, I need to ensure that everything is working correctly

[wolstech]

Thanks for the responses. Escalating to see what Krydos thinks of the responses, especially related to the inability to unsubscribe.

[Krydos]

3 hours ago, mricardi said:

The total number of users is fixed at 356, being cautious, I would estimate sending up to 1000 emails on those days

I don't understand why 356 users receiving 1 email 2 days each month would result in 1000 emails being sent on a single day.

[wolstech]

22 minutes ago, Krydos said:

I don't understand why 356 users receiving 1 email 2 days each month would result in 1000 emails being sent on a single day.

"At least one email must be sent to each user" on the billing days. Question is how many will receive more than 1 email those days...yeah I'd lean closer to 500...

[mricardi]

Hi @Krydos how are you?

Sorry I didn’t explain it well, let me try to clarify with more details

Twice a month, the app will generates invoices for all users.
they must be notified immediately via email that they have a new invoice to pay
this means that 365 emails will be send, one for each user.

The limit of 1000 emails per day is just an approximation, considering the possibility of running this process three times in a single day, which would mean that someone seriously messed up

I’m 95% sure that the 1000 email limit will never be reached, but I leave a 5% margin of doubt because users always manage to surprise us

For now I can manage with a lower limit, but I’m considering using Morty for my UAT env and later for PD therefore, I need to be sure that this will work even in the worst-case scenario

[Krydos]

1 hour ago, mricardi said:

considering the possibility of running this process three times in a single day, which would mean that someone seriously messed up

If someone "seriously messed up" enough to send an extra 730 emails I would think that it would be beneficial for some of those extra emails to be blocked from being sent in the first place, but sure.

Your limit has been increased to 1000 per day. This limit will follow you to Morty when you're ready. You can move yourself with https://heliohost.org/dashboard/move/