HelioHost Posted January 23, 2025 Posted January 23, 2025 Username: yusro, Server: Tommy, Main domain: edplearn.helioho.stthanks for the notification and please pardon me for not carefully noticing terms of services, and i don't have harmful intention to violate them I registered a heliohost some time ago and I found it helped me in my teaching activities. When i told some fellow teachers about it, they're interested to do so. But unfortunately they don't have international payment account like paypal, so i helped them to make donation. please, can you unsuspend my account? ________________________________
Krydos Posted January 23, 2025 Posted January 23, 2025 Please let us know in advance if you're purchasing an account for someone else. I have unsuspended the accounts smampor4 and yusro and added an exception in the multiple accounts detection system for you. Thanks again for the donations, and thanks for letting us know the situation.
HelioHost Posted January 23, 2025 Author Posted January 23, 2025 thank you for releasing my account from suspend, I'll send advance message before helping my fellow teacher ________________________________
HelioHost Posted January 24, 2025 Author Posted January 24, 2025 dear heliohost, would you please unsuspend this account: smpn21sby email: lms.smpn21sby@gmail.com? this account belongs to my fellow teacher also, he need my help with donation process thanks in advence ________________________________
KazVee Posted January 24, 2025 Posted January 24, 2025 Hello, Because you did not send us a message before adding any more new accounts, like we asked you to, the system has automatically suspended all 3 accounts. To confirm that these accounts belong to 3 different people, could you please confirm: 1) the names of the teachers using them and 2) the name of the school? Once we receive these details, we can update our multiple account detection system for the 3 accounts. (Please note this still means that you would need to tell us before you help a 4th person make a donation, or the automatic system will just suspend all 4 accounts at that point.) Many thanks,
HelioHost Posted January 24, 2025 Author Posted January 24, 2025 thanks for your response My fellow teacher's name is 1) Irfan Fitriadi and he teaches at 2) SMP Negeri 21 Surabaya please, would you release the account from suspend? I just told him how to manage a host for LMS and now when he tried to do it by him self, he told me the account got suspended actually I made the account of smampor4 and smpn2sby at same time, that's why I thought the system will make same exception too many thanks ________________________________
KazVee Posted January 24, 2025 Posted January 24, 2025 Thank you for providing details of the owner of the 3rd account. To confirm that these accounts belong to 3 different people, we also need the details for the owners of account 1 and account 2. The automated system does not make exceptions, we would need to make an update so it does not keep suspending all the accounts. Once we have the teachers names for the other 2 accounts (I assume the school is the same), we can update the multiple account detection system for the 3 people who are using 3 accounts. Many thanks,
HelioHost Posted January 24, 2025 Author Posted January 24, 2025 the first account edplearn.helioho.st is belong to me, Yusdi Rosyidithe second account's holder is M Fajrul Mushoffi, he's my fellow teacher from SMA Muhammadiyah 4 PorongOn Jan 24, 2025 10:31 PM, HelioHost Support <support@heliohost.org> wrote:Thank you for providing details of the owner of the 3rd account. To confirm that these accounts belong to 3 different people, we also need the details for the owners of account 1 and account 2. The automated system does not make exceptions, we would need to make an update so it does not keep suspending all the accounts. Once we have the teachers names for the other 2 accounts (I assume the school is the same), we can update the multiple account detection system for the 3 people who are using 3 accounts. Many thanks, You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=63388 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/
KazVee Posted January 24, 2025 Posted January 24, 2025 Thank you very much for confirming. I have unsuspended all 3 accounts now, please allow a few minutes for them to get fully reinstated. If you plan to help out any more colleagues with the donation process, please let us know before you make a donation to create a new account. If you do not tell us in advance, the multiple account detection system will suspend all 4 accounts when it sees the 4th account created. Thank you again for your donations. Please let us know if we can help you with anything else. Have a great day!
HelioHost Posted January 24, 2025 Author Posted January 24, 2025 sure I will message you in advanceMany thanks for making the accounts unsuspendedOn Jan 25, 2025 5:17 AM, HelioHost Support <support@heliohost.org> wrote:Thank you very much for confirming. I have unsuspended all 3 accounts now, please allow a few minutes for them to get fully reinstated. If you plan to help out any more colleagues with the donation process, please let us know before you make a donation to create a new account. If you do not tell us in advance, the multiple account detection system will suspend all 4 accounts when it sees the 4th account created. Thank you again for your donations. Please let us know if we can help you with anything else. Have a great day! You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=63388 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/
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