HelioHost Posted January 18, 2025 Posted January 18, 2025 Username: gbrl, Server: Tommy, Main domain: gbrl.helioho.stHi there, I got a "paid" account with the username gbd, is it possible to switch this to Gbrl and then delete this inactive account? Or transfer the "paid" server to this account and delete the other? Thanks for your service! Mit freundlichen Gr??en / Best regards Gabriel ------------------------------------------------ respTec engineering Gabriel Danieli Salzburg, Austria, Europe Tel: +43 676 965 14 71 gabriel.danieli@resptec.net On Wed, 15 Jan 2025 at 17:01, HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Gbrl, > > It's been a while since we've seen you. Are you still using your hosting > account? The last time you logged in was 2024-12-18. In order to keep your > website active you must log into your control panel at least once every 30 > days. > > If you wish to continue using your hosting plan you will need to log in by > clicking the link below. Next, provide your email and password in the box > and click log in to access your dashboard. If you don't log in sometime in > the next few days your website will be replaced with a inactive page. > > Our apologies for requiring you to log in to your account to continue > using it. We understand that once you get your website perfected there is > little reason to view your control panel anymore, but if we didn't have a > way of determing which accounts were abandoned our servers would quickly > become even more overloaded than they already are. > > We plan on releasing a new server named Morty soon where you won't have to > login to keep your account active that you may be interested in. We'll make > a news post when this new server is available. > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > <+1-802-884-3546> [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >
wolstech Posted January 18, 2025 Posted January 18, 2025 Sure. We can delete your Tommy account if you would like. I see on my end that you switched to a VPS back in September. Since you're emailing from the address associated with the account, please just reply confirming that you're OK with all of the data on the Tommy account being permanently deleted, and we'll remove it for you.
Krydos Posted January 18, 2025 Posted January 18, 2025 You can also delete your Tommy account without help from an admin at https://heliohost.org/dashboard/delete/
HelioHost Posted January 19, 2025 Author Posted January 19, 2025 Hi there, To clarify, is the "Tommy" account the same as the "Gbrl" account that I mentioned in my previous email? If I delete it, can the username be transferred to the gbd/paid account? Thank you for your assistance. Best regards, Gabriel ------------------------------------------------ respTec engineering Gabriel Danieli Salzburg, Austria, Europe Tel: +43 676 965 14 71 gabriel.danieli@resptec.net On Sun, 19 Jan 2025 at 00:10, HelioHost Support wrote: > You can also delete your Tommy account without help from an admin at > https://heliohost.org/dashboard/delete/ > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=63350 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted January 19, 2025 Posted January 19, 2025 On a VPS you can create as many users as you want with whatever usernames you want. The username that you use to login to heliohost.org has to be unique though, so that's why you had to choose a different username on your VPS since the Tommy account still existed at the time.
HelioHost Posted January 19, 2025 Author Posted January 19, 2025 I'm aware that the user accounts on the VPS itself are "my thing". Nevertheless I would prefer to have the consistency of Gbrl as username on heliohost.org too. I mean for the account which controls the VPS. Is that possible? Mit freundlichen Gr??en / Best regards Gabriel Danieli ------------------------------------------------ respTec engineering Gabriel Danieli Salzburg, Austria, Europe Tel: +43 676 965 14 71 gabriel.danieli@resptec.net On Sun, 19 Jan 2025 at 18:05, HelioHost Support wrote: > On a VPS you can create as many users as you want with whatever usernames > you want. The username that you use to login to heliohost.org has to be > unique though, so that's why you had to choose a different username on your > VPS since the Tommy account still existed at the time. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=63350 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted January 19, 2025 Posted January 19, 2025 I created a full backup of your Tommy account in case you suddenly realize you need something from that account. You can download the full back from https://heliohost.org/backup/ if you need it. I created a new user named gbrl on your VPS and gave them sudo privileges. I left the gbd account alone, so you have 3 accounts on there now. The new gbrl account should have the same password as the existing gbd account, but you can always change the password with the passwd command. To change the gbrl account's password if you can't login, first login to gbd, then run sudo su to switch to root, and then run passwd gbrl, and that should allow you to change the password of the new account. I also changed your username in the heliohost.org website so you should be able to login with the username gbrl (or your email address) and the password that the gbd account is currently using. Let us know if you need help with anything else.
HelioHost Posted January 19, 2025 Author Posted January 19, 2025 Thanks for your help! Mit freundlichen Gr??en / Best regards Gabriel Danieli ------------------------------------------------ respTec engineering Gabriel Danieli Salzburg, Austria, Europe Tel: +43 676 965 14 71 gabriel.danieli@resptec.net On Sun, 19 Jan 2025 at 19:12, HelioHost Support wrote: > I created a full backup of your Tommy account in case you suddenly realize > you need something from that account. You can download the full back from > https://heliohost.org/backup/ if you need it. I created a new user named > gbrl on your VPS and gave them sudo privileges. I left the gbd account > alone, so you have 3 accounts on there now. The new gbrl account should > have the same password as the existing gbd account, but you can always > change the password with the passwd command. To change the gbrl account's > password if you can't login, first login to gbd, then run sudo su to switch > to root, and then run passwd gbrl, and that should allow you to change the > password of the new account. I also changed your username in the > heliohost.org website so you should be able to login with the username > gbrl (or your email address) and the password that the gbd account is > currently using. Let us know if you need help with anything else. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=63350 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
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