[Solved] reset account

[hunterp11]

I'd like my account reset as I want to change the username on my account.

[Unknown025]

There's no account associated with your forum account. You'll need to create a post from the forum account linked to your hosting account, or send an email to support@heliohost.org from the email you registered with.

[hunterp11]

My username for my account is themoomas.

[KazVee]

Thanks for confirming. I'm guessing you updated the email address on this forum account because I've now found a hosting account attached to the same email address as your forum account. That's how we double-check identity to make sure a reset request actually came from the account owner. 🙂 

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. 
I made a backup before the reset, so if you discover you need any of your old files after all, you can download the backup here: https://heliohost.org/backup 
If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups