[HH#249202] Issue with setup

[HelioHost]

Username: treviliprises, Server: Johnny, Main domain: free.heliohost.us

Hello,

I just signed up and created an account. Thank you for this amazing free service.

I tired to install concrete 5 from your script and it throws a MySQL error. I think the script had an issue.

Thank you

[KazVee]

Hello and welcome to HelioHost! Sorry to hear you're having trouble with your code. If you'd like help troubleshooting the issue, we'll need a little more information from you to help you figure out the problem. 

First, I'd recommend checking the error logs for your site since they'll often provide more information on what caused the error. You can view the error logs by following the steps here: https://wiki.helionet.org/tutorials/plesk/view-error-logs 

After you check the error logs, it should be more clear to you what the issue is with your site. If you are not sure what an error means, please either: 
1) Provide the complete error message text or
2) Take a screenshot of the error, upload it to an image sharing site (like Imgur, for example) and send us the link to the screenshot. If you try to attach a file of the screenshot when emailing our support address, the attachment will be removed, and we won't be able to see it.
3) Another way to share a screenshot would be to log in to the forum and make a post using your forum account, where you could upload the image file to your post. 

All technical support is done by volunteers. We'll be happy to try to help you narrow down the problem once we have more information about what you're trying to do and the error messages you're getting. Thanks!

[HelioHost]

I just signed up for an account. I want to install concrete5.

The script fails there. Those are the two steps I?ve taken if that helps. The script should auto install as it says.

Thanks

> On Nov 27, 2024, at 9:05?PM, HelioHost Support wrote:
>
> ? Hello and welcome to HelioHost! Sorry to hear you're having trouble with your code. If you'd like help troubleshooting the issue, we'll need a little more information from you to help you figure out the problem. First, I'd recommend checking the error logs for your site since they'll often provide more information on what caused the error. You can view the error logs by following the steps here: https://wiki.helionet.org/tutorials/plesk/view-error-logs After you check the error logs, it should be more clear to you what the issue is with your site. If you are not sure what an error means, please either: 1) Provide the complete error message text or 2) Take a screenshot of the error, upload it to an image sharing site (like Imgur, for example) and send us the link to the screenshot. If you try to attach a file of the screenshot when emailing our support address, the attachment will be removed, and we won't be able to see it. 3) Another way to share a screenshot would be to log in to the forum and make a post using your forum account, where you could upload the image file to your post. All technical support is done by volunteers. We'll be happy to try to help you narrow down the problem once we have more information about what you're trying to do and the error messages you're getting. Thanks!
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=62999
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>

[Krydos]

Hey there,

You're not really providing us with much information, so we can only guess randomly what the issue might be. If you provide more information our guesses will be more accurate.

One thing I noticed in the miniscule amount of information you provided is you're trying to install Concrete 5 which is a very old version. Since it's such an old version it needs an equally old version of PHP. When you create an account the default PHP version is 7.4, which is pretty old, but not nearly old enough for Concrete 5 which required 7.2 or older.

Another thing that might trip you up is when you change your PHP version it can take up to 2 hours to actually update. So if you change the PHP version and then immediately try to install Concrete 5 again it won't work. You have to change the PHP version, wait 2 hours, and then try installing Concrete 5.

Hopefully my random guesses help you.