mohab24 Posted November 21 Posted November 21 (edited) I need to reactivate my a count Edited November 22 by KazVee Removed [Solved] since this needs to be escalated for an account merge
KazVee Posted November 21 Posted November 21 Please do not make multiple posts for the same issue. You were suspended for having more than 1 account, which is against the Terms of Service:ย https://wiki.helionet.org/hosting/terms Isย mohab24 the account you want to keep?
KazVee Posted November 21 Posted November 21 Thank you for confirming, I have unsuspendedย mohab23, please give that account a few moments to reactivate. If you need any old files off theย mohab24 account, please let us know, we can merge the accounts for you.ย Sometimes users make more than 1 account because they don't know that they can ask for additional (up to 10 total) domains on a single account, so if this is the case and you want another domain added to your account, please follow the steps here:ย https://wiki.helionet.org/management/parked-addon-and-sub-domainsย
KazVee Posted November 22 Posted November 22 This support request is being escalated to our root admins who can merge accountย mohab24 intoย mohab23 for you. They'll update this thread once it's been done.
wolstech Posted November 22 Posted November 22 The contents of the account mohab24 do not fit inside the remaining free space of mohab23. You'll need to either purchase a space upgrade ($5) or tell me what you want deleted from the accounts so I can free enough space to make mohab24's content fit. You need to free up about 100MB. It looks like the file infyhms.zip is an installer that can probably go, and is about 128MB...do you want me to delete that?
wolstech Posted November 22 Posted November 22 Account mohab24 has been merged into mohab23. The domain that was on mohab24 may take up to 2 hours to work properly. Note that mailboxes do not survive a merge, so the mailbox info@hms.helioho.st was discarded. You'll need to recreate that if you need it. Content can be downloaded from https://heliohost.org/backup/ย if necessary.
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