activate my Account

[mohab24]

I need to reactivate my a count

Edited 8 hours ago by KazVee
Removed [Solved] since this needs to be escalated for an account merge

[mohab24]

I need to reactivate my a count

[KazVee]

Please do not make multiple posts for the same issue. You were suspended for having more than 1 account, which is against the Terms of Service: https://wiki.helionet.org/hosting/terms

Is mohab24 the account you want to keep?

[mohab24]

no i want to keep the secound a count mohab23

[KazVee]

Thank you for confirming, I have unsuspended mohab23, please give that account a few moments to reactivate. If you need any old files off the mohab24 account, please let us know, we can merge the accounts for you. 

Sometimes users make more than 1 account because they don't know that they can ask for additional (up to 10 total) domains on a single account, so if this is the case and you want another domain added to your account, please follow the steps here: https://wiki.helionet.org/management/parked-addon-and-sub-domains 

[mohab24]

Can you merge the accounts for me ,please.

[KazVee]

This support request is being escalated to our root admins who can merge account mohab24 into mohab23 for you. They'll update this thread once it's been done.

[mohab24]

ok thanks