[HH#715165] The installation package could not be found!

[HelioHost]

Username: arbeltz, Server: Tommy, Main domain: arbeltz.helioho.st

Good morning -
I just got started this morning so I'm very excited. However, when I've
tried to install NextCloud I received the following message at about 95%
into installation:

The installation package could not be found!
 

Edited November 14, 2024 by wolstech
Remove PII

[KazVee]

Hello and welcome! New accounts take up to 2 hours to work fully. I don't have access to see the timestamp for when you tried to install NextCloud, but if it was during the first 2 hours of your account being created, it could have given some unexpected results like this. 

It may also have been a temporary hiccup with the Softaculous installer. I just installed NextCloud (into a /nextcloud directory) on my own account to test it, and the install completed for me. The install progress bar slowed down a bit at the 95% mark, but after a couple of minutes, I eventually got a success message of `Congratulations, the software was installed successfully.`

Could you please try to install NextCloud again and let us know if it fails a second time for you with the same (or a different) error message? Many thanks!

[HelioHost]

It was interesting. The next time it failed due to PHP version. I changed
and tried again and it failed for the same php version issue.

I came back a few hours later and it worked/installed correctly

Issue resolved. Thank you!

On Thu, Nov 14, 2024, 10:13?AM HelioHost Support
wrote:

> Hello and welcome! New accounts take up to 2 hours to work fully. I don't
> have access to see the timestamp for when you tried to install NextCloud,
> but if it was during the first 2 hours of your account being created, it
> could have given some unexpected results like this. It may also have been
> a temporary hiccup with the Softaculous installer. I just
> installed NextCloud (into a /nextcloud directory) on my own account to test
> it, and the install completed for me. The install progress bar slowed down
> a bit at the 95% mark, but after a couple of minutes, I eventually got a
> success message of `Congratulations, the software was installed
> successfully.` Could you please try to install NextCloud again and let us
> know if it fails a second time for you with the same (or a different) error
> message? Many thanks!
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=62886
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

Like it says on basically every page of our wiki, most changes can take up to 2 hours to go through. For instance, changing your PHP version can take up to 2 hours to actually change.