dahuhunter Posted October 24 Author Posted October 24 Thank you. How can I make a full reset on the platform?
Krydos Posted October 24 Posted October 24 3 hours ago, dahuhunter said: How can I make a full reset on the platform? You say, "Reset my account please" and we create a full backup, and then reset your account back to the default empty state. Be careful restoring files from your backup though because they could include backdoors that the hacker could use to gain access again.
dahuhunter Posted October 25 Author Posted October 25 How long does the reset take? Will I have to upload all the files back from my computer (backup) or the files will be uploaded automatically from the backup that you created? Will FTP settings remain the same after the reset? I think it is the best solution.
dahuhunter Posted October 25 Author Posted October 25 Please kindly make a full reset, but do not upload the files from the backup. I will use my own backup. Please send me the message when I can start loading the files back via FTP. How many hours it will take? Thank you,
Krydos Posted October 25 Posted October 25 Your account has been reset. Click the link in the email I just sent you to take the next step in the reset process.
dahuhunter Posted October 25 Author Posted October 25 Thank you. After I have chosen the password, it does not allow me to choose again the domain dahuhunter.heliohost.org. I have the choice between dahuhunter.helioho.st and dahuhunter.heliohost.us. How can I get back dahuhunter.heliohost.org?
wolstech Posted October 25 Posted October 25 Pick one of those and we can add the .org as an alias for it on our side. Those .org domains haven’t been available to users for years, but we can put it back manually since you still had one from back in the day.
dahuhunter Posted October 25 Author Posted October 25 That's what I though: it is nice that I can keep my previous domain. I just did it with dahuhunter.helioho.st: please let me know when I can start uploading the files on dahuhunter.heliohost.org.
wolstech Posted October 25 Posted October 25 Alias added. Note that the .org domain will redirect to the new domain since it is an alias. This is both better for SEO (avoids duplicate indexing, which some like Google dislike), and also means users will find your new domain if they visit your old one. When we eventually end support for the .org domains entirely, we can just remove the alias and users will already have your new domain The domains can take up to 2 hours to work. You can upload files immediately, though you won't see them until the domains start working.
dahuhunter Posted October 25 Author Posted October 25 Hello, OK. I guess, I will have to make changes in Google Analytics and Google maps, as well. Please let me know how should I change the FTP protocol as it does not seem to work ? "name": "Heliohost", "host": "ftp.dahuhunter.helioho.st", "protocol": "ftp", "port": 21, "username": "dahuhunter", "password": "", "remotePath": "/httpdocs/", "uploadOnSave": true
wolstech Posted October 25 Posted October 25 Recommended settings for Johnny shown here: https://wiki.helionet.org/management/uploading-files#ftp-sftp If you cannot use SFTP for some reason, try FTPS on port 21, hostname johnny.heliohost.org. We do not recommend or support using your own domain for FTP, you need to use the server hostname (johnny.heliohost.org).
dahuhunter Posted October 25 Author Posted October 25 Excuse me, what I am doing wrong? I receive the message "Timeout while connecting to the server".. "name": "Heliohost", "host": "johnny.heliohost.org", "protocol": "ftp", "port": 1373, "username": "dahuhunter", "password": "", "remotePath": "/httpdocs", "uploadOnSave": true
wolstech Posted October 25 Posted October 25 Protocol needs to be SFTP, not FTP, if using port 1373. Some networks like at work or schools may block traffic on that port, so it may not work for you. Similarly, some software does not support SFTP, as it is a completely different protocol from FTP. If your network or software does not support port 1373 or SFTP protocol, try using regular FTP protocol with port 21 instead.
dahuhunter Posted October 25 Author Posted October 25 Good evening, thank you very much. I managed to upload the files via another software. You were really great. Thank you very much for your help. Please contact me again if you notice any suspicious activity on my account.
wolstech Posted October 25 Posted October 25 Glad you got it working Please let us know if you need anything else.
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