HelioHost Posted October 13, 2024 Posted October 13, 2024 Username: mohamedabdelshaf, Server: Johnny, Main domain: agropeony.comMy hosting account was cancelled, and I do not know the reason, and I did not violate any policies. The problem is that my website is uploaded to the hosting agropeony.com. All my work is due to me, and I do not have a copy of the site, and if I do not get it back as soon as possible, my work will stop
wolstech Posted October 13, 2024 Posted October 13, 2024 You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?
HelioHost Posted October 14, 2024 Author Posted October 14, 2024 The first account on which I own my website, agropeony.com I want to recover the entire account on the site because I do not have a backup copy ?? ???????? ?? ?????? ????, ?:?? ? HelioHost Support ???: > You're suspended for having more than one account. Users are only allowed > to have one account. Which one do you want to keep? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62523 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted October 14, 2024 Posted October 14, 2024 Account mohamedabdelshaf has been unsuspended. It may take a few minutes to work again.
HelioHost Posted February 26, 2025 Author Posted February 26, 2025 My hosting account was cancelled, and I do not know the reason, and I did not violate any policies. The problem is that my website is uploaded to the hosting agropeony.com. All my work is due to me, and I do not have a copy of the site, and if I do not get it back as soon as possible, my work will stop ?? ???????? ?? ?????? ????, ?:?? ? HelioHost Support ???: > Account mohamedabdelshaf has been unsuspended. It may take a few minutes > to work again. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62523 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted February 26, 2025 Author Posted February 26, 2025 I do not have more than one account. This is the account of a friend of mine, and I was creating a website for him, but his account was also closed Can't I open my friend's account on my phone? ?? ????????? ?? ?????? ????, ??:?? ? Mohamed abdelshafe nada < mohamedabdelshafeabdelssed@gmail.com> ???: > My hosting account was cancelled, and I do not know the reason, and I did > not violate any policies. The problem is that my website is uploaded to the > hosting agropeony.com. All my work is due to me, and I do not have a copy > of the site, and if I do not get it back as soon as possible, my work will > stop > > ?? ???????? ?? ?????? ????, ?:?? ? HelioHost Support < > support@heliohost.org> ???: > >> Account mohamedabdelshaf has been unsuspended. It may take a few minutes >> to work again. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=62523 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
wolstech Posted February 26, 2025 Posted February 26, 2025 If you're creating/maintaining a site for your friend, you need to do it as a second domain on your own account. You cannot maintain a separate account on behalf of another user. If your friend wants to create his own site, he can create his own account (or request his own unsuspension), and he cannot share the same computer, phone, network, or any content with you. Doing so will result in being flagged as multiple accounts. Account mohamedabdelshaf has been unsuspended again. Do you want me to add a second domain to your account so you can run a second website? If so, what do you want the domain to be?
HelioHost Posted February 27, 2025 Author Posted February 27, 2025 Yes, I need to add Two domains, two branches the first Accounts.agropeony.com And the second marketing.agropeony.com ?? ????????? ?? ?????? ????, ??:?? ? HelioHost Support < support@heliohost.org> ???: > If you're creating/maintaining a site for your friend, you need to do it > as a second domain on your own account. You cannot maintain a separate > account on behalf of another user. If your friend wants to create his own > site, he can create his own account (or request his own unsuspension), and > he cannot share the same computer, phone, network, or any content with you. > Doing so will result in being flagged as multiple accounts. > Account mohamedabdelshaf has been unsuspended again. Do you want me to add > a second domain to your account so you can run a second website? If so, > what do you want the domain to be? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62523 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted February 27, 2025 Posted February 27, 2025 Domains added. They can take up to 2 hours to work properly.
HelioHost Posted February 27, 2025 Author Posted February 27, 2025 Thank you ? ?? ??????? ?? ?????? ????, ?:?? ? HelioHost Support ???: > Domains added. They can take up to 2 hours to work properly. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62523 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted March 9, 2025 Author Posted March 9, 2025 I want to delete a subdomain with its files to save space on the hosting. This is the domain. http://marketing.agropeony.com/ ?? ??????? ?? ?????? ????, ?:?? ? Mohamed abdelshafe nada < mohamedabdelshafeabdelssed@gmail.com> ???: > Thank you ? > > ?? ??????? ?? ?????? ????, ?:?? ? HelioHost Support > ???: > >> Domains added. They can take up to 2 hours to work properly. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=62523 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
Krydos Posted March 9, 2025 Posted March 9, 2025 After deleting the domain your total account usage is down to 714 MB. I did notice that you have 205 MB of backups on your account as well. We recommend downloading the backups somewhere safe and deleting them from the server. That should take your total down to about 509 MB total. We also offer the ability to increase your storage by 1000 MB for a one-time donation of $5 if you're interested. Are you able to login to your account now?
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