daneesv Posted September 26 Share Posted September 26 (edited) Good day, I hope you are doing well. Recently, I set up a new account on Helio Host (the username is daneesv). After a few days, it appears to have been suspended. I don't believe I have violated any of the Terms and Conditions. I kindly request a review so that my account can be reactivated. Thank you very much! Sorry, I added a new ticket with the correct format. Edited September 26 by daneesv Quote Link to comment Share on other sites More sharing options...
daneesv Posted September 26 Author Share Posted September 26 a. HelioHost username: daneesv b. the server account is on: Johnnie (64.62.151.106) c. HelioHost main domain: daneesv.heliohost.us Good day, I hope you are doing well. Recently, I set up a new account on Helio Host. After a few days, it appears to have been suspended. I don't believe I have violated any of the Terms and Conditions. I kindly request a review so that my account can be reactivated. Thank you very much! Quote Link to comment Share on other sites More sharing options...
KazVee Posted September 26 Share Posted September 26 Our multiple account detection system suspended your account because it thinks you may have more than one account. The first line in our Terms of Service (https://wiki.helionet.org/hosting/terms) mentions that each person is allowed to have one account. Is daneesv the account you want to keep? Quote Link to comment Share on other sites More sharing options...
daneesv Posted September 26 Author Share Posted September 26 That’s correct, I previously created an account with the username 'hypefy'. I won’t be using that account; the one I need to keep active is 'daneesv'. Thank you! Quote Link to comment Share on other sites More sharing options...
wolstech Posted September 26 Share Posted September 26 Unsuspended. It may take a few minutes to start working. 1 Quote Link to comment Share on other sites More sharing options...
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