[Solved] SPF issue with mail from tommy2?

[n747mm]

Hi team,

Some time in the last couple of days I've stopped receiving email from my site n747mm.heliohost.org on tommy2.  Sending an email to mail-tester.com indicates a problem with SPF: https://www.mail-tester.com/test-2axdobh83

Has something changed in tommy2's IP/DNS or SPF?  The SPF allows 65.19.141.77, but the email came from [redacted by KazVee]

Many thanks,

Ollie

Edited September 11 by KazVee
Redacted IP address now being used for Tommy due to DDoS attacks

[KazVee]

Yes, Tommy's IP address was changed because of a DDoS attack. Please do not post the new IP here or anywhere public, in case this forum is being monitored by the attackers. I've removed it from your message.

[Ookma-Kyi]

4 hours ago, n747mm said:

Hi team,

Some time in the last couple of days I've stopped receiving email from my site n747mm.heliohost.org on tommy2.  Sending an email to mail-tester.com indicates a problem with SPF: https://www.mail-tester.com/test-2axdobh83

Has something changed in tommy2's IP/DNS or SPF?  The SPF allows 65.19.141.77, but the email came from [redacted by KazVee]

Many thanks,

Ollie

Log into Plesk and copy the IP4 adress. Update your SPF record like so:

v=spf1 ip4:[IP4 Address] ip6:[IP6 Address (Optional)] ~all

If you use Cloudflare, log in to the Cloudflare dashboard, select your domain, go to DNS > Records, and update the IP addresses manually.

[n747mm]

Thanks @Ookma-Kyi, but as my domain is a heliohost.org one, and I don't use Cloudflare, I think I'll need one of the HelioHost admins to update the SPF record won't I?  Krydos first set it up in June (in this thread).

Ollie

 

Edited September 12 by n747mm
Typo

[wolstech]

SPF has been corrected for DNS zone n747mm.heliohost.org.