[HH#680732] Help - Johnny - Unsuspended Account Request

[HelioHost]

Username: lilianapereira, Server: Johnny, Main domain: lilianapereira.helioho.st

Hello dear Heliohost Team,

Could you please unsuspend my account?

Waiting for your reply.

Thank you so much.

Greetings,
Liliana Pereira

[KazVee]

Hello,

Your account was suspended for High server load: 10177.20 CPU. You can read more about the account load limits here: https://wiki.helionet.org/accounts/suspension-policy#high-server-usage

I've unsuspended your account, it may take a little while to start working again. Please fix the issue quickly since if no changes are made to your code, the same thing is likely to happen again.

If you're not sure what caused the high load on your account, if you let us know what apps you are using (WordPress and Node for example are very demanding on server resources), we can try to suggest ways to reduce the load your account is causing.

Many thanks,

[HelioHost]

Hello again dear HelioHost Team,

I'm so sorry, but now I'm having another problem:

403 Forbidden

Forbidden

You don't have permission to access this resource.

Can you help me please?

I'm so sorry for this inconvenience.

Warm regards,

Liliana

HelioHost Support escreveu (domingo, 8/09/2024 ?(s)
20:19):

> Hello, Your account was suspended for High server load: 10177.20 CPU. You
> can read more about the account load limits here:
> https://wiki.helionet.org/accounts/suspension-policy#high-server-usage
> I've unsuspended your account, it may take a little while to start working
> again. Please fix the issue quickly since if no changes are made to your
> code, the same thing is likely to happen again. If you're not sure what
> caused the high load on your account, if you let us know what apps you are
> using (WordPress and Node for example are very demanding on server
> resources), we can try to suggest ways to reduce the load your account is
> causing. Many thanks,
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=62137
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[KazVee]

Hello,

After your account was unsuspended, its load kept skyrocketing 30% higher than the limit, which would have resulted in your account getting suspended again. To prevent another suspension so close after the first one, your `.htaccess` file has been edited to include a `Deny from all` as a temporary measure to give you a chance to resolve the heavy load by fixing your code. 

You seem to be running WordPress which as mentioned is very demanding on server resources, and is probably one of the top three reasons people get their accounts suspended. Please review the guidance on WordPress on this page, which recommends alternatives to WordPress which are less likely to cause account load issues, or ways to reduce your WordPress load if you must continue using it: https://wiki.helionet.org/misc/wordpress

If you don't reduce your account load, you will very likely be suspended again. There are a limited amount of times accounts will be unsuspended if no attempts are made at reducing the load caused on the server. High account load impacts every other user on the server, and the account load limits are in place to ensure the server runs smoothly for the hundreds of users on it. Please let us know if you have trouble implementing any of the suggestions to reduce your WordPress load. 

Many thanks,

[HelioHost]

Hello dear HelioHost Team,

I have the information that my account is suspended again. :(
Can you unsuspend my account please?

Sorry to bother you again with this issue.

Best,

Liliana Pereira

Liliana Pereira escreveu (domingo, 8/09/2024
?(s) 23:32):

> Hello again dear HelioHost Team,
>
> I'm so sorry, but now I'm having another problem:
>
> 403 Forbidden
>
> Forbidden
>
> You don't have permission to access this resource.
>
> Can you help me please?
>
> I'm so sorry for this inconvenience.
>
> Warm regards,
>
> Liliana
>
> HelioHost Support escreveu (domingo, 8/09/2024
> ?(s) 20:19):
>
>> Hello, Your account was suspended for High server load: 10177.20 CPU. You
>> can read more about the account load limits here:
>> https://wiki.helionet.org/accounts/suspension-policy#high-server-usage
>> I've unsuspended your account, it may take a little while to start working
>> again. Please fix the issue quickly since if no changes are made to your
>> code, the same thing is likely to happen again. If you're not sure what
>> caused the high load on your account, if you let us know what apps you are
>> using (WordPress and Node for example are very demanding on server
>> resources), we can try to suggest ways to reduce the load your account is
>> causing. Many thanks,
>>
>> You may view the status of your ticket by visiting:
>>
>> https://helionet.org/index/index.php?showtopic=62137
>>
>> Thank you,
>> HelioHost support
>> https://heliohost.org/
>> https://helionet.org/
>>
>>

[Krydos]

What have you done so far to reduce the load that your site causes?

[HelioHost]

Hi,

I read the link that you sent me: https://wiki.helionet.org/misc/wordpress
and I'm thinking to change to Joomla once that I'm not comfortable with
coding...

Thank you in advance.

Best,

Liliana

HelioHost Support escreveu (ter?a, 10/09/2024 ?(s)
18:48):

> What have you done so far to reduce the load that your site causes?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=62137
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

Sounds like a good plan. Unsuspended. Let us know if you need help with anything.