[HH#175185] reboot vps

[HelioHost]

Username: smi93ctb1, Server: Tommy, Main domain: z.helioho.st

Hi,

i tried rebooting the system. Can you please check if it is online or if
you can restart it? thanks

[HelioHost]

Username: smi93ctb1, Server: Tommy, Main domain: z.helioho.st

pls disregard previous email. it is already working. Although I am trying
to install multiple python versions using pyenv and I am getting build fail
error. can you pls help?

On Thu, Aug 15, 2024 at 3:22?PM Darkangel718 wrote:

> Hi,
>
> i tried rebooting the system. Can you please check if it is online or if
> you can restart it? thanks
>

[HelioHost]

sorted the issue. no need for support right now. Please close the ticket.
Thank you

On Thu, Aug 15, 2024 at 3:40?PM HelioHost Support
wrote:

> Your message (Re: reboot vps) has been assigned the tracking ID
> [HH#235898]. One of our volunteer community members will reply to your
> email as soon as possible.
>
> Please include the string [HH#235898] in the subject of any future email
> regarding this case. You may do that by simply replying to this message.
>
> Please be aware that our system rejects binary attachments. If you are
> submitting a screenshot or attachment please post a link to the file
> instead of attaching it to the email.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=61896
>
> Thank you,
> HelioHost Support
> https://heliohost.org/
> https://helionet.org/
>
>

[KazVee]

Hello,

The system generated 2 different ticket numbers from your emails, so I've merged ticket HH#235898 with this one HH#175185. 

If I'm following the timeline of your messages correctly, you no longer need the reboot because your VPS is now working but then you mentioned getting build fail errors when trying to multiple Python versions with pyenv, but then your last message said the ticket could be closed. 

I just want to make sure there's no issues missed because of the ticket merging. So if you still get errors, please could you send the full error message (or a screenshot) so we can look into this a little further? Otherwise if you don't have errors anymore and everything is working fine for you now, then have a great day!

Many thanks

[HelioHost]

Sorry. Yes, i was able to fix it. Thank you

On Thu, Aug 15, 2024, 20:02 HelioHost Support wrote:

> Hello, The system generated 2 different ticket numbers from your emails,
> so I've merged ticket HH#235898 with this one HH#175185. If I'm following
> the timeline of your messages correctly, you no longer need the reboot
> because your VPS is now working but then you mentioned getting build fail
> errors when trying to multiple Python versions with pyenv, but then your
> last message said the ticket could be closed. I just want to make sure
> there's no issues missed because of the ticket merging. So if you still get
> errors, please could you send the full error message (or a screenshot) so
> we can look into this a little further? Otherwise if you don't have errors
> anymore and everything is working fine for you now, then have a great day!
> Many thanks
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=61895
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[KazVee]

That's great news, glad it's sorted out. If you run into any other problems, please let us know. We're happy to try to help where we can. Enjoy your weekend!