[HH#760586] Re: Account Renewed

[HelioHost]

Username: phink, Server: Johnny, Main domain: phink.heliohost.org

thank you but now I get a "

Unable to login with that username and password.

"

Thank you for fixing this
regards,
Phink

On Monday, August 12th, 2024 at 5:41 PM, HelioHost wrote:

> [HelioHost | Community powered free hosting for everyone.]
> https://heliohost.org/partners/namecheap/
>
> Hey Phink,
>
> I have great news, your account is now active again!
>
> In order to keep your account active, all you need to do is return to heliohost.org and login to your account at least once every 30 days.
>
> Our apologies for requiring you to log in to your account to continue using it. We understand that once you get your website perfected there is little reason to view your control panel anymore, but if we didn't have a way of determing which accounts were abandoned our servers would quickly become even more overloaded than they already are.
>
> We plan on releasing a new server named Morty soon where you won't have to login to keep your account active that you may be interested in. We'll make a news post when this new server is available.
>
> [Login Now](https://heliohost.org/login/)
>
> [Twitter](https://twitter.com/heliohost/) [Facebook](https://www.facebook.com/HelioHost.org/) [Phone Number](tel:+1-802-884-3546) [Support Forum](https://helionet.org/index/) [Email](mailto:support@heliohost.org)
> ? 2005-2024 Helio Networks. All rights reserved. | [Unsubscribe](https://heliohost.org/unsubscribe/?c=adff2feaa0ff0fb79136c1688298e306)

[sportnix]

For some reason the first line of the message quoting my user name and server name reads "Server: Johnny"

As far as I remember I was on Tommy!

Maybe that explains why I can't sign in anymore?

[wolstech]

Your account is definitely on Johnny. If you cannot log in using https://heliohost.org/login/ , try resetting your password.

[HelioHost]

Thanks, I was able to reset my pw and sign in.
Now I have another issue that may not be related, I have been getting an

Error code 523

on my sites hosted here. I don't know if it has anything to do with the Plesk cert update, but the sites have been unreachable for a couple of weeks now.

On Monday, August 12th, 2024 at 8:08 PM, HelioHost Support wrote:

> Your account is definitely on Johnny. If you cannot log in using https://heliohost.org/login/ , try resetting your password.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=61779
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/

[wolstech]

Check the A records for your domain in your Cloudflare account. The IP address of the server has changed and you probably need to update them. The new IP address can be found in Plesk.

[HelioHost]

Yes, it was the new ip indeed. I already changed it back when you installed Plesk, I had no clue it changed again.
Thanks

On Monday, August 12th, 2024 at 10:19 PM, HelioHost Support wrote:

> Check the A records for your domain in your Cloudflare account. The IP address of the server has changed and you probably need to update them. The new IP address can be found in Plesk.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=61779
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/

[Krydos]

If you use our nameservers (ns1.heliohost.org and ns2.heliohost.org), the A record and everything will be updated for you. If you use external DNS, such as Cloudflare, you have to update them manually.

[HelioHost]

Thank you, I did change the A record on Cloudflare and all is back and working. The bad news is I was prompted to re-update the wordpress modules that got outdated, I did that and it worked and looked fine yesterday, but today after login into my plesk page I get this:
Warning: Subscription was suspended. All your sites are not available.
I figure I have reached the 1000mb limit after the last update and need to remove the broken wordpress install and dupe backups.
Problem is I can't delete anything since I can't access the files anymore as I'm suspended; and I can't connect via ftp since I had to reset my password yesterday.
Is there a workaround so could at least connect with ftp and clean up my mess?
Regards

On Tuesday, August 13th, 2024 at 6:30 AM, HelioHost Support wrote:

> If you use our nameservers (ns1.heliohost.org and ns2.heliohost.org), the A record and everything will be updated for you. If you use external DNS, such as Cloudflare, you have to update them manually.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=61779
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/

[wolstech]

I unsuspended you and deleted a single 28mb backup in the Softaculous backups folder to get you below the 1000mb limit. Please finish cleaning it up as soon as possible.

if for some reason you need this backup, it can be retrieved from the archive available at https://heliohost.org/backup/

[HelioHost]

Perfect, thanks a lot!

On Tuesday, August 13th, 2024 at 6:06 PM, HelioHost Support wrote:

> I unsuspended you and deleted a single 28mb backup in the Softaculous backups folder to get you below the 1000mb limit. Please finish cleaning it up as soon as possible. if for some reason you need this backup, it can be retrieved from the archive available at https://heliohost.org/backup/
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=61779
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/