Why the jonny serves are down for this much time?

[KazVee]

1 hour ago, Ookma-Kyi said:

I asked because I was wondering if it is possible to turn down an offer, yet still be willing to volunteer to help with others in a non-staff capacity.

It's absolutely possible to do this. All helping starts in a non-staff capacity, when regular web hosting users decide they'd like to share their knowledge with other users. When non-staff users help others in the community in this way, the existing HelioHost staff begin to notice which users are interested in helping out and learning new things.

All staff members are unpaid volunteers and if any of us didn't want to accept a promotion to staff, we would still be free to keep helping out as a regular user. There's nothing preventing any non-staff user from helping out any time they want to by offering advice or troubleshooting help for error messages in the forum or on Discord.

It's interesting to wonder what some of the intentions are behind requests for admin privileges from regular users who haven't spent any time offering support or guidance to their peers. I think it's great that HelioHost protect all their users by having promotion steps in place as one of many security measures, so volunteers can prove themselves through their actions instead of just asking out of the blue for access to all user accounts.

[Krydos]

On 7/30/2024 at 6:14 AM, webadmin said:

Have you ever taken your time to check the reviews of users concerning HH lately? It is terrible.

Once we have spare server space, and signups don't fill in 0.111 seconds we can consider thinking about reviews. I used to read Trustpilot and review sites about HelioHost, and I found one review that was a blatant lie on Trustpilot. I contacted Trustpilot support and provided proof that the review was a lie. They refused to take the review down even with proof that they were lying, so whatever. When you read reviews you have to keep in mind that most "loud" people that are complaining are idiots and liars. Also we get contacted all the time by people offering to write good reviews for us if we pay them, so you can't trust the good reviews and you can't trust the bad reviews either. Whatever. Regardless of what the reviews are saying people are knocking down our doors to get free hosting, and a surprisingly large number of people are willing to donate to us too. We must be doing something right if we've stayed in business through thick and thin for 18 years.

[djnevilmorgan]

On 7/30/2024 at 4:42 AM, webadmin said:

Gone are those days when HH was one of the best free hosts with almost all the quality of premium hosts, I mean it was fully free back then. When almost all the root admins and mods with superb hosting, server and softwares knowledge were around to help. This days I Only noticed @Krydos and @wolstech   at work. What happened to @Byron and the rest?  I mean if they are no longer available to help why not give others with hosting and server knowledge to help out because the weight to keep running this services by two people who are only part time active is a disaster waiting to happen.  I really praise you guys for being up all the time trying to keep it going but there's a limit and if you cross it that will be the end of HH, take for example, @Krydos has a full time job, a family to take care, has other activities and HH. And don't forget he's a human being that must rest and sleep. So my question now is what happens if @Krydos family later grow with kids and the kids starting to demand their father's attention a time? Perhaps @Krydoswill definitely have to choose between HH and his family. 

My point exactly is that you should try engaging other people who are similar knowledge as you do the permission of a root admins to running HH and I am not talking about mods because all I have seen do so far is escalating topics to the root admins. There are people who are not in to full time jobs or are Bosses of themselves and could help in many areas, especially rewriting and fixing those scripts that was working on cpanel but no longer works on plesk.

HH has gone from bad to worse ever since cpanel crisis and have lost its peculiarity on the Internet. That is honest truth. 

This epistle might be trash but there's point 

I am totally agreed with this guys ide because ,the future of the HH should not be put at risk restrict the root access to limited personal ,because for a moment we assume something happen to these two guys ,And we hve to say bye bye to HH forever .

[Ookma-Kyi]

14 hours ago, djnevilmorgan said:

I am totally agreed with this guys ide because ,the future of the HH should not be put at risk restrict the root access to limited personal ,because for a moment we assume something happen to these two guys ,And we hve to say bye bye to HH forever .

Let's say hypothetically I am promoted to root admin. Something happens and I decide to go rogue and I install malware. While we're talking hypothetically an person promoted was lying about who they are and scam everyone out of millions of dollars including the current admins. Now not only is HelioHost gone, but many people may end up in jail because hypothetically everyone got promoted to admin with no checks whatsoever which lead to a disaster. Not to mention anyone promoted will also be a volunteer with a full-time job and family. It's not like they are getting paid to do this full-time.

Edited August 4 by Ookma-Kyi

[djnevilmorgan]

22 hours ago, Ookma-Kyi said:

Let's say hypothetically I am promoted to root admin. Something happens and I decide to go rogue and I install malware. While we're talking hypothetically an person promoted was lying about who they are and scam everyone out of millions of dollars including the current admins. Now not only is HelioHost gone, but many people may end up in jail because hypothetically everyone got promoted to admin with no checks whatsoever which lead to a disaster. Not to mention anyone promoted will also be a volunteer with a full-time job and family. It's not like they are getting paid to do this full-time.

I am not telling to promote everyone that an insane ,yes if that happened ,HH would down in one day, i mean have at least 5 -10 would do that, instead of having only 2 , not beyond that, that 10 people also should be selected from hihighest rank in the badges lost who are legit , not people who just join,like me.

Edited August 5 by djnevilmorgan

[Ookma-Kyi]

10 hours ago, djnevilmorgan said:

I am not telling to promote everyone that an insane ,yes if that happened ,HH would down in one day, i mean have at least 5 -10 would do that, instead of having only 2 , not beyond that, that 10 people also should be selected from hihighest rank in the badges lost who are legit , not people who just join,like me.

Depends, some of the highest ranking users might have little to no technical server knowledge. Also, that is why users are vetted over time to see how knowledgeable, professional and resourceful they are. That way when help is needed they have a general idea of what to do. Imagine you asked the CEO of your finance company to fix your car's engine...

[djnevilmorgan]

Yeh yeh thats kind of investigation needed before hand over, but i dont thinks its only two people were able to be selected fot this match, at least 5 wil secure the place

[wolstech]

You do realize we only have about ~5 continuously active staff total to handle several thousand users right (Krydos, myself, Moneybroz, Kazvee, Unknown025)? Two of us have root access (Krydos, me). There's also Ashoat (our founder), but he is rarely active on the forum or support channels. We also have other moderators who help out from time to time but aren't as active as the 5 above.

The staff group is a lot smaller than you think, and we rarely come across people who:

1. Don't have ulterior motives
2. Have the skills to actually handle this line of work. The moderator position is mostly a customer service job that understands how websites and servers work, but a root admin has to be capable of understanding the inner workings of the server, be able to program in several languages such as PHP, SQL, Shell Script, and Python, know how to administer linux, be able to tolerate abusive users and identify lying ones, etc.
3. Are willing to work for free.
4. Don't leave.

Only #2 is reasonably easy to determine (can be tested for and/or taught). #1 is why we have the policy about not asking for promotions, very few people are willing to do #3 (most who ask for promotions expect something in return, whether it be special treatment, money, or otherwise), and #4 happens quite a bit if we manage to find someone who qualifies for the first three.

We also don't have a large pool to pick from. More than half of our users never even look at the support offerings because they didn't need them, let alone help out on them. Others can barely figure out how to build a website without using Wordpress, let alone qualify to support the platform its running on. Another chunk is cybercriminals who come here looking for abuse hosting and get banned, and we often have moderators who end up leaving after a few months because of real life getting in the way.

 

I wouldn't be surprised if we pick up an additional moderator or two over time as Morty rolls out, especially if there ends up being the demand we expect. If we do, odds are it'll be someone from the discord support channel.

[Ookma-Kyi]

Why is Shell Script required if you can do it though Python?

[wolstech]

The internals of our system is written mostly in shell scripts. I don't even really work with that part, that's Krydos. There's also some Python and php internally.

The UI is just regular PHP.

[wolstech]

Oh, and to finally answer the original question about Johnny being down, it's back up.

In the past, this would've taken months to recover, but we've managed to restore the server in about 2 weeks this time around, and that was because we had to finish Morty first. Rebuilding Johnny took like three days since we now have a new method of doing it.