Why the jonny serves are down for this much time?

[djnevilmorgan]

As of today its been more than 5 days  since the one of the most use web server jonny is down for ,As a responsible web server providing company you guys cant simply come and say "guys jonney is down and we cant access the backup"like that because people are putting their valueble time into this website creation and there are people whose business are depends on that, you should always have a secured backup ready if some problem happened.so disapointed..😔😔😔😔😔🤦‍♂️

Edited July 28 by djnevilmorgan

[Krydos]

Too bad there's not a place where users can go to read all the news about Johnny to let everyone know what is going on, and keep them updated on what the next steps will be.

Oh wait, there is! https://helionet.org/index/forum/1-news/

26 minutes ago, djnevilmorgan said:

so disapointed..😔😔😔😔😔🤦‍♂️

I'm so disappointed that you didn't know about the news that is posted on our forum, RSS feed, one our homepage, on the signup page, on Facebook, on Twitter, on Discord, and on our status page. We've had some people complain that we post too much news, but we told them that even though we post so much news and let everyone know what is going on constantly, people like @djnevilmorgan still refuse to read it.

You created your account on 2024-06-28 and we already posted in the news that we couldn't get backups of anyone who created their account after March 8th, so you'll have to use the backups that you created yourself.

25 minutes ago, djnevilmorgan said:

people are putting their valueble time into this website creation and there are people whose business are depends on that, you should always have a secured backup ready if some problem happened

If your time is so "valueble" and you are depending on your data you should know that you should take frequent backups yourself. Any backup system, no matter how redundant, can fail. I mean our datacenter could catch on fire and burn down, and any number of redundant backups could all be destroyed. That's why we have it in our terms of service that you are responsible for creating your own backups.

[Krydos]

Since you haven't read any of our news posts, it's probably safe to assume that you haven't read the first sentence on our homepage either. HelioHost is a non-profit powered by volunteers. That means we all have full time jobs, and lives outside of HelioHost. We're all volunteers which means we don't get paid for the work we do here to keep this hosting service running. We volunteer our time because we believe in HelioHost's mission to provide free hosting.

Personally, over the last two weeks since we took Johnny offline to try to repair the raid array I've volunteered over 70 hours trying to fix HelioHost. Several days in there I got only 3-4 hours of sleep trying to get it fixed as quickly as possible. This is on top of having a full time job, and family, and life outside of HelioHost. Plus on top of all that I'm moving to a new house, and I need to have the old place empty and clean before August 1st. My life is insanely busy right now, so it really offends me for you to impatiently say

1 hour ago, djnevilmorgan said:

As of today its been more than 5 days  since the one of the most use web server jonny is down

The other staff members have been super helpful too helping out any way they can, but I don't know exactly how many hours they've volunteered, but it's all a lot more than usual. We volunteer because of the people who appreciate our hosting service, not people like you.

[djnevilmorgan]

I admit that keeping a this kind of service is not an easy and need lot of money and time for that ,but it doent matter for if the user have  to wait this much of time period to get there account back because holding the works for almost 5 days is a big concern .I always love to support open sorce community and their free work on community and I my self is a github contributor and always admire survices like this ,I really appreciated this kind of survices and as of I know you guys are the only few people who keep up this kind of survices and hats off for that, but dear Krydos as i am aware you are a root adimn of this survice and you your action also has a significant impact on the good quality of this survice....First thing people who tell negative things about the website are not enamies of your survices  ,rather they help to improve the survices ."who appreciate our hosting service, not people like you"

If I dont care about this survice or not appreciated or doesnt want this survice to be improve, I dont spend a single second writing this because I have to move to a different service but ,no because I really believe in community powered project always, The second  roomers of Heliohost not showing respect to user seems to be a true if admin panel proundapone on user idea like this ,when they show a drow back about the system like this. 3 rd ,as of good feed back ,negative feed back should always be welcome what is exactly not happening in this , keeping up a forum survices gonna be usesless if you guys are only waiting for flowes instead of rocks, 

I am completely aware that you and your crew is putting a very big effort on reposition this survices back to normal ,but thing is what makes this kind of big problem happen at the first place , because as of day befre yesterday google announce they say sorry for loosing access to 1.5 million password of users who used their free password and million of people lost their access to million account and they say sorry for it .yes say sorry is important but it doesnt fix that damage ,every precaution need to be taken to prevent that kind of big error because it cost a lot of time and money of people who trust this survices .

Iam try to use this survive as a new guys and hopefully moved to a paid one if the survice is good and work for me ,but if this kind of things happend ,how can users be sure about the protection of their  data and how they can be sure in one day the site moderators just simply come and say , " we are so sorry guys we again lost your data ,sorry we take our maximum effort to bring them back but dont keep hope" ,yes people are so concern that would happen ...thats why I even risk my profile to let you know at least about he problem we face .......again i am not blaming you guys just a big fan of HH ,who love to see this place a better place .thanks again for your valueble time and thanks for the reply .you can delete this post after you read as this is a bad post for the reputation .

[webadmin]

Gone are those days when HH was one of the best free hosts with almost all the quality of premium hosts, I mean it was fully free back then. When almost all the root admins and mods with superb hosting, server and softwares knowledge were around to help. This days I Only noticed @Krydos and @wolstech   at work. What happened to @Byron and the rest?  I mean if they are no longer available to help why not give others with hosting and server knowledge to help out because the weight to keep running this services by two people who are only part time active is a disaster waiting to happen.  I really praise you guys for being up all the time trying to keep it going but there's a limit and if you cross it that will be the end of HH, take for example, @Krydos has a full time job, a family to take care, has other activities and HH. And don't forget he's a human being that must rest and sleep. So my question now is what happens if @Krydos family later grow with kids and the kids starting to demand their father's attention a time? Perhaps @Krydoswill definitely have to choose between HH and his family. 

My point exactly is that you should try engaging other people who are similar knowledge as you do the permission of a root admins to running HH and I am not talking about mods because all I have seen do so far is escalating topics to the root admins. There are people who are not in to full time jobs or are Bosses of themselves and could help in many areas, especially rewriting and fixing those scripts that was working on cpanel but no longer works on plesk.

HH has gone from bad to worse ever since cpanel crisis and have lost its peculiarity on the Internet. That is honest truth. 

This epistle might be trash but there's point 

[webadmin]

I moved around the forum and discovered there are posts were some users where begging or requesting to join the team but you guys keep turning them down saying they must earn it by helping others. Don't know what that means but you might have pushed users with good intentions away.

 

[Krydos]

1 hour ago, webadmin said:

I mean it was fully free back then

Johnny is still fully free. Are you saying we shouldn't ask for donations or have a VPS service? Did you know that from 2015 to 2019 we lost $11,247.69? The only reason we're still able to offer any free hosting is because we started asking for donations, and finding ways to offer extremely affordable hosting. I guess you'd rather us stay FuLLy fReE and have gone out of business years ago, huh? Go ahead and start your own free webhosting company that loses almost $3000 per year. See how well that goes.

1 hour ago, webadmin said:

saying they must earn it by helping others.

Ok, so someone walks up to you and says, "I want the keys to the safe. I'm your new employee." You just hand over all the passwords and bank accounts? People need help. Who are going to help them other than the admins? If we had a whole staff of admins that never helped anyone do you know how bad HelioHost would be?

The stuff in this topic makes zero sense to me.

[Krydos]

Byron is still around, but doesn't help out on the forums anymore because he's too busy to keep up with all the changes. I just talked to him a couple days ago, and he's doing great. He believes in this non-profit organization so much that he's set up a recurring donation of $10 per month to help us out.

Ashoat is still around. I just talked to him the other day too. He runs all of our bank accounts, and helps keep track of the money. He's also the chairman of the board so he's in charge of running the board meetings. Ashoat is also our main in-person tech that installs all the new servers, and handles all the in-person hardware stuff.

Just because they don't post on the forum doesn't mean they died or anything. The funny thing about volunteers is they don't have to work if they don't want to. They help out ...... voluntarily.

[wolstech]

3 hours ago, webadmin said:

I moved around the forum and discovered there are posts were some users where begging or requesting to join the team but you guys keep turning them down saying they must earn it by helping others. Don't know what that means but you might have pushed users with good intentions away.

 

To give you an idea, I was one of those people who became an admin by helping out. We have several others who were recently promoted too (Kazvee and MoneyBroz). The system does work, but as Krydos said they aren't all active on the forums. Kazvee for example posts infrequently here, but she writes all of our wiki documentation and is active on discord.

Asking for a promotion is the fastest way to be denied one. Don't come to us looking for one, we'll come to you if we think you'll be a good fit.

[Byron]

Quote

Byron is still around, but doesn't help out on the forums anymore because he's too busy to keep up with all the changes. I just talked to him a couple days ago, and he's doing great. He believes in this non-profit organization so much that he's set up a recurring donation of $10 per month to help us out.

Like I told Krydos awhile back, I love Heliohost. I started helping since around 2005 I believe? Still the best hosting service on the interwebs paid or free. Your not going to find any better service than us. I will always support Heliohost as long as I live or as long as Heliohost around.

[webadmin]

8 hours ago, Krydos said:

Are you saying we shouldn't ask for donations or have a VPS service?

No way, please don't get me wrong. I was only trying to remember when HH was at it's peak. I fully support the donations and the VPS things because that is what most web hosting do, as a matter of fact I have made few  donations in the past. I have been around since the time of Stevie before it crashed out, I later moved to Tommy  which later went offline for a very long time before coming back online. Later you guys introduced Ricky but crashed out again like Stevie and never returned.

All this crashing,  corrupt hardware rebuilding,  donations to buy new servers or something like that etc, which takes a lot of time to come back is frustrating and disappointing. I know it's free and  nobody should complain but.. . 

maybe you guys should do something different about this crashing, corrupt hardware and so on. 

9 hours ago, Krydos said:

 

 

I have a website with a shared hosting for over four years and had never gone offline for 42hrs and it's still functioning great with amazing speed for  free except limiting access to using email and other stuffs which I don't really need to run my website.

On 7/28/2024 at 6:49 PM, Krydos said:

Several days in there I got only 3-4 hours of sleep trying to get it fixed as quickly as possible. This is on top of having a full time job, and family, and life outside of HelioHost. Plus on top of all that I'm moving to a new house, and I need to have the old place empty and clean before August 1st. My life is insanely busy right now

I made mention of extra man power because of this, secondly I didn't know @Ashoat and the lady @wolstechmentioned  still very much around doing great work. Thumbs up!

9 hours ago, Krydos said:

The stuff in this topic makes zero sense to me.

You are great hard working guy and believe me I have respect for you but you don't like criticism even though it's a honest one. Have you ever taken your time to check the reviews of users concerning HH lately? It is terrible. Someone was narrating his experience with HH and said "He was on Johnny server, donated and got in to Tommy but cpanel issues came HH went offline for months and when it came to plesk, HH moved him back to Johnny giving excuses that Tommy is full but now Johnny had crashed again and didn't think he is coming back anytime soon,. He said a lot and was calling you names. Other people with similar experiences.

I don't know much about running web hosting company but in my real life as a team leader in my place of work I never get angry when someone criticize and offer advice and that's what makes you a real leader. 

9 hours ago, Krydos said:

Ok, so someone walks up to you and says, "I want the keys to the safe. I'm your new employee." You just hand over all the passwords and bank accounts?

I didn't say you should give access to users you don't trust, there are people around you that could help in one way or the other. 

This is my piece, I know you will call trash as usual 

[KazVee]

On 7/28/2024 at 10:44 AM, djnevilmorgan said:

you guys cant simply come and say "guys jonney is down and

Not everybody in the world identifies as a "guy" and HelioHost is inclusive in their communications to users. There are many free ways to gain an education on how to use non-exclusionary language when addressing a group of people and I often recommend https://heyguys.cc as a good starting point for individual self-learning.

On 7/28/2024 at 10:44 AM, djnevilmorgan said:

people are putting their valueble time into this website creation and there are people whose business are depends on that

HelioHost users have the ability to create manual account backups, schedule automated account backups, download account backups, and even send the backups to an alternate storage location. There is a free Account Backups tutorial available that delivers step-by-step instructions that users can take to ensure the redundancy of their data. People who invest time and effort into creating websites, both for personal and business use, understandably want to take steps to ensure the safety and security of their own digital assets. Plesk's built-in backups functionality provides account owners with a quick and easy way to backup their data. The free Wiki tutorial also offers steps on how to seek out further free assistance for users who need a little more help making backups of their files.

On 7/28/2024 at 10:44 AM, djnevilmorgan said:

you should always have a secured backup ready if some problem happened

As covered in the recent News section posts there have been several challenges to overcome with the hosting servers lately. No one can create a HelioHost account before first indicating that they have read the Terms of Service which mentions that users are responsible for backing up their own data. We have many users who understood their responsibility and took the quick and easy steps needed to make backups of their sites. Those backups have enabled them to make alternate arrangements for their websites in order to minimize the disruption to their personal or business digital assets.

Despite it not being HelioHost's responsibility to backup user data, they have indeed been able to provide secure backups of user data to many accounts. This fact does not remove the requirement for account owners to understand the Terms of Service they agreed to prior to account creation and to play an active role in the protection of their own data.

On 7/29/2024 at 3:32 AM, djnevilmorgan said:

I admit that keeping a this kind of service is not an easy and need lot of money and time for that

It does indeed take an a great deal of technical skill and time and money to maintain a webhosting service. The fact that HelioHost staff do it all on an entirely volunteer basis so they can help offer web hosting services for free is just incredible. We have an amazing community that's been created here, and the way users come together to help each other out with personal project coding issues, or offering technical advice, or even just chatting in the off-topic Discord channel has helped to make HelioHost an amazing place to belong to. For users who have spare cash, donations are gratefully accepted and it's been heartwarming to see how many folks have sent in some of their spare change as a show of support to the staff who have been working tirelessly to carry out repairs during these recent server challenges.

On 7/29/2024 at 3:32 AM, djnevilmorgan said:

The second  roomers of Heliohost not showing respect to user seems to be a true if admin panel proundapone on user idea like this ,when they show a drow back about the system like this

Rumours abound everywhere in life, not just on the internet. It's essential to develop basic critical thinking skills as these can help us determine what information is valid and worth believing or not. Krydos has detailed the lack of sleep and impact to his own personal life because of all the extra time he has spent, on a volunteer basis, to try to resolve the recent server issues. A hosting service that didn't respect its users wouldn't work tirelessly at great personal expense to try to get things back up and running as quickly as possible — they'd probably just shut off the free services, like so many other companies have done that no longer offer free web hosting services like HelioHost does.

On 7/29/2024 at 3:32 AM, djnevilmorgan said:

I am completely aware that you and your crew is putting a very big effort on reposition this survices back to normal ,but thing is what makes this kind of big problem happen at the first place

The News section has multiple posts detailing what happened to cause server issues, and the steps being taken to restore service, so this remains the best place to check if you would like to know more about what happened in the first place.

On 7/29/2024 at 3:32 AM, djnevilmorgan said:

because as of day befre yesterday google announce they say sorry for loosing access to 1.5 million password of users who used their free password and million of people lost their access to million account and they say sorry for it .yes say sorry is important but it doesnt fix that damage ,every precaution need to be taken to prevent that kind of big error because it cost a lot of time and money of people who trust this survices

HelioHost is not affiliated with Google, so cannot comment on what action the Google paid employees may or may not have undertaken to resolve that particular issue. Your point underlines the importance of users having a responsibility to safeguard their own data, however. For example, I use several password keeper services, but I am aware that unexpected outages can happen, so when data is important to me, I make a few copies of it. In a lot of cases, it only takes a few mouse clicks to backup my data. So then, if one service that I use has technical issues, I still have a way to access my important files. 

On 7/29/2024 at 3:32 AM, djnevilmorgan said:

but if this kind of things happend ,how can users be sure about the protection of their  data and how they can be sure in one day the site moderators just simply come and say , " we are so sorry guys we again lost your data ,sorry we take our maximum effort to bring them back but dont keep hope" ,yes people are so concern that would happen

Concern about data backups is valid and I would encourage you to use the free guidance available about Account Backups to protect your data. I note you've already had an account suspension for a Terms of Service violation for making duplicate accounts, which means you've probably read the Terms of Service more often than some of our other users who only read them once, created their account, and then never broke the rules. HelioHost has indeed put in maximum effort to restore all the user accounts they can, even though it is not their responsibility to do so. I invite you to make a minimum effort to take responsibility for your own data, as you indicated your understanding of when you agreed to the Terms of Service upon account creation. You are right to be concerned about your own data files, both on this service as well as in the Google issue you brought up, or elsewhere online. To bring yourself peace of mind, it sounds like it'd be worth making a few mouse clicks to back up your important account files for safekeeping.

On 7/29/2024 at 3:32 AM, djnevilmorgan said:

thats why I even risk my profile to let you know at least about he problem we face .......again i am not blaming you guys just a big fan of HH ,who love to see this place a better place .thanks again for your valueble time and thanks for the reply .you can delete this post after you read as this is a bad post for the reputation .

I don't have the final say on what posts get deleted, but it's good life advice in general to never post anything online that you later would not want to be associated with your name or profile or reputation. Personally I hope your post stays up, since this reply contains advice on how to mitigate against the data loss concerns you mentioned. It's also a testament to the wonderful HelioHost community that threads like this are so rare. So many in our community have stepped up to help each other out, and help HelioHost out, with spontaneous donations, and words of support and encouragement via the multiple communication channels offered. In life, no single service can please all of the people all of the time. But in this one-in-a-million community that's come together around free web hosting services, HelioHost has done a great job at pleasing most of the people most of the time, and that's an amazing achievement. None of it would be possible without the continued efforts of our dedicated volunteers and donors, and the users who have been so ready to rally in support during the recent server issues experienced. 

21 hours ago, webadmin said:

My point exactly is that you should try engaging other people who are similar knowledge as you do the permission of a root admins to running HH and I am not talking about mods because all I have seen do so far is escalating topics to the root admins. There are people who are not in to full time jobs or are Bosses of themselves and could help in many areas, especially rewriting and fixing those scripts that was working on cpanel but no longer works on plesk

All of HelioHost staff members are unpaid volunteers, all the way up to and including the root admins. You mentioned being a team lead in real life so you will likely have some understanding of issue escalation paths. This is why you will see some posts get escalated from Moderators up to the Root Admins who have advanced account access permissions. This is a common process flow in many industries. HelioHost has a wide range of volunteers, so it doesn't matter about full time jobs or full time school or whether someone is their own boss or not. It takes both hard and soft skills and a willingness to donate time and effort to contribute to HelioHost but for those of us who are willing to make a genuine effort to try and learn how to help out, it's incredibly rewarding. 

For readers of this thread who wish they could help but aren't sure how to start, here is some insight on how I became a Moderator: I began as an end user of the service, and then took part in the Discord channel. Over time, I noticed there were common user questions that came up pretty often. Since HelioHost is transparent and welcoming in their community-run approach to offering free web hosting, I started to answer questions from other users with tips I had learned about how to use Plesk. This enabled the root admins to work on more complex issues, since I could answer questions that did not require any special admin access to answer. Eventually, I was offered a promotion to Helper, which I accepted since it was a pretty cool recognition of my contributions to our community. Over time, as I learned even more about the free web hosting service HelioHost offers, and how to adjust settings and fix common account issues (like password resets, explaining to users how they can make their own account file backups, etc.), I was offered a promotion to Moderator, which I accepted. This enabled me the ability to help out even more with admin issues, like carrying account resets for users, or checking account status for the specific reason a user's account may have been suspended for breaking the Terms of Service.

One final tip for readers wondering how they can help: HelioHost switched to Plesk away from cPanel all the way back in 2021, so it's also super useful to keep up to date with the latest server news. That way, when you offer comments and insight about how to use our free web hosting service, the guidance you offer is current and relevant to the systems being used. 

21 hours ago, webadmin said:

I moved around the forum and discovered there are posts were some users where begging or requesting to join the team but you guys keep turning them down saying they must earn it by helping others. Don't know what that means but you might have pushed users with good intentions away.

None of the HelioHost staff ever needed to beg or request to join the team. Earning promotions by helping others is explained above, so hopefully that clarifies for you what helping others means. No one needs to beg or ask to help others. It's entirely possible to just start helping people. As freely as you can pick up litter in real life, or return your shopping trolley back in the right place without anyone needing to ask you to do it, you are absolutely free to help others right now. As you move around the forum, if you encounter a question from another user that you know the answer to, you are absolutely encouraged to donate your time to help them out by answering their questions, or helping them troubleshoot any account or coding issues. HelioHost's free web hosting service tech support is done on an entirely volunteer basis, and helping each other out when we get stuck is an essential part of what being community-driven really means.

9 hours ago, webadmin said:

Have you ever taken your time to check the reviews of users concerning HH lately? It is terrible. Someone was narrating his experience with HH and said "He was on Johnny server, donated and got in to Tommy but cpanel issues came HH went offline for months and when it came to plesk, HH moved him back to Johnny giving excuses that Tommy is full but now Johnny had crashed again and didn't think he is coming back anytime soon,. He said a lot and was calling you names. Other people with similar experiences.

The final cPanel issues happened in 2021 when users were moved to Plesk, so I can't guess the age of the review you mention. Sometimes, users of any service prefer to leave negative reviews and call people names instead of making any effort to resolve their issues. When I am happy with a service I don't tend to leave reviews because I am busy using and enjoying that service. When I have problems with a service and I don't just want to throw insults but I actually want my issues resolved, I reach out to the relevant support staff.

For any readers of this thread who may encounter account issues they're not sure how to get fixed: HelioHost offers free technical support and guidance via this forum, Discord, email, and other ways listed on the About Us page. We have users who are willing and able to help each other out, as well as a team of volunteer staff who are happy to donate their time and skills to help you troubleshoot any account or coding problems you may be having.

9 hours ago, webadmin said:

maybe you guys should...

I made mention of extra man power because of this

For anyone reading this thread who does not identify as a "guy" or a "man" and who would like to help out, I can personally vouch that every single one of the current HelioHost volunteer staff members have been welcoming, inclusive, and thoughtful in behavior as well in the language they use. HelioHost's free web hosting service is a global community and that means we are open to everyone who is willing to follow the few reasonable rules in place. No matter who you are or how you identify, we are happy to have you as part of our community! If you like learning new things and have some free time, we'd love to see some more people helping out. I've added some guidance above about how you can get started, but definitely feel free to reach out if you have questions. Everyone is welcome here, and that's a big part of what makes HelioHost such a great community to belong to.

[Ookma-Kyi]

17 hours ago, Krydos said:

Ok, so someone walks up to you and says, "I want the keys to the safe. I'm your new employee." You just hand over all the passwords and bank accounts? People need help. Who are going to help them other than the admins? If we had a whole staff of admins that never helped anyone do you know how bad HelioHost would be?

The stuff in this topic makes zero sense to me.

Is it possible to give someone non-admin privileges, or limiting privileges to a set number of items?

[KazVee]

1 hour ago, Ookma-Kyi said:

Is it possible to give someone non-admin privileges, or limiting privileges to a set number of items?

Every user has non-admin privileges and they're still able to offer loads of support for things that don't require any special access, just some spare time and a willingness to help troubleshoot error messages and offer guidance to others. Then, among the various staff titles (mod, root admin, etc.), there are different levels of access to user accounts. It's a security concept called the 'principle of least privilege' and it's why you will see cases where if some staff don't have necessary permissions to carry out certain account actions, they'll escalate requests up to higher staff titles.

All HelioHost staff members started as regular users who decided to help others, and then progressed up through the different staff levels. It's a great way to learn about the free web hosting service from the bottom up and demonstrate dedication, trustworthiness, and the ability to take on additional responsibilities.

[Ookma-Kyi]

1 hour ago, KazVee said:

Every user has non-admin privileges and they're still able to offer loads of support for things that don't require any special access, just some spare time and a willingness to help troubleshoot error messages and offer guidance to others. Then, among the various staff titles (mod, root admin, etc.), there are different levels of access to user accounts. It's a security concept called the 'principle of least privilege' and it's why you will see cases where if some staff don't have necessary permissions to carry out certain account actions, they'll escalate requests up to higher staff titles.

All HelioHost staff members started as regular users who decided to help others, and then progressed up through the different staff levels. It's a great way to learn about the free web hosting service from the bottom up and demonstrate dedication, trustworthiness, and the ability to take on additional responsibilities.

I asked because I was wondering if it is possible to turn down an offer, yet still be willing to volunteer to help with others in a non-staff capacity.