fuzmic Posted June 25 Share Posted June 25 (edited) Friends I am facing 2 problems with my peace2u.heliohost.org When i log into to via ohnny.heliohost.org:8443, i notice my account is suspended probably because my site has execeeded the limit of 1M ie 1010.7 MB used of 1000 MB When i try to go into the backend of the site using FTP, i have problem. Please tell me how i to resolve this. I use 65.19.141.67 with username fuzmic and use my password but entry is not possible. I use TotalCommander to access. TC may be the problem. Please help. Thank you. Edited June 25 by fuzmic Link to comment Share on other sites More sharing options...
MoneyBroz Posted June 25 Share Posted June 25 Krydos or another root admin will need to assist you in clearing some of your storage space. Escalating... Link to comment Share on other sites More sharing options...
fuzmic Posted June 25 Author Share Posted June 25 Noted with thanks Link to comment Share on other sites More sharing options...
fuzmic Posted June 25 Author Share Posted June 25 (edited) I try to use FileZilla to do FTP by login to 65.19.141.67 using username fuzmic i get following response "530 Login incorrect. Error: Critical error: Could not connect to server" Is all these a case suspended Ac? Edited June 25 by fuzmic Link to comment Share on other sites More sharing options...
fuzmic Posted June 25 Author Share Posted June 25 (edited) Looks like my FTP block came from the website suspension, just wait for removal of some unnecessary files such as those added due to migration to plesk. Just queuing to be fixed. Perhaps time to add more space. What is the cheapest way to double my current storage. The USD translation to Ringit is steep. 😢 Edited June 25 by fuzmic Link to comment Share on other sites More sharing options...
Krydos Posted June 25 Share Posted June 25 Here is your disk usage: Backups 0 MB Emails 4.17 MB Files 693.30 MB Trash 0 MB Logs 126.91 MB PSQL 0 MB MySQL 186.69 MB Total 1011.07 MB Your logs look a little big -rw-r--r--. 2 root root 0 Jan 11 2023 access_log -rw-r--r--. 2 root root 8.7M Jun 25 06:47 access_log.processed -rw-r--r--. 1 root root 3.6K Jun 25 06:46 access_log.webstat -rw-r--r--. 2 root root 46K Jun 25 20:02 access_ssl_log -rw-r--r--. 2 root root 113M Jun 25 06:47 access_ssl_log.processed -rw-r--r--. 1 root root 152K Jun 25 06:46 access_ssl_log.webstat -rw-r--r--. 2 root root 4.9M Jun 25 08:12 error_log -rw-r--r--. 1 fuzmic psacln 136K Jul 26 2019 peace2u.heliohost.org-Jul-2019.gz -rw-r--r--. 1 fuzmic psacln 41K Jul 14 2021 peace2u.heliohost.org-Jul-2021.gz -rw-r--r--. 1 fuzmic psacln 25K Jul 26 2019 peace2u.heliohost.org-ssl_log-Jul-2019.gz -rw-r--r--. 1 fuzmic psacln 70K Jul 14 2021 peace2u.heliohost.org-ssl_log-Jul-2021.gz -rw-r--r--. 2 root root 1.1K Jun 25 18:47 proxy_access_log -rw-r--r--. 2 root root 3.2K Jun 25 18:51 proxy_access_ssl_log -rw-r--r--. 2 root root 454K Jun 25 14:20 proxy_error_log drwxr-xr-x. 2 fuzmic psacln 6 Sep 21 2020 roundcube -rw-r--r--. 2 root root 0 Apr 16 04:49 xferlog_regular -rw-r--r--. 2 root root 12K Apr 16 04:49 xferlog_regular.processed 113 MB of your total space is occupied by that one access log. I recommend setting a maximum size of 10-50 MB or so for logs in Plesk unless you actually need all of that log data. 34 minutes ago, fuzmic said: Perhaps time to add more space. What is the cheapest way to double my current storage. The USD translation to Ringit is steep. You can send us $5 USD with PayPal, or any of the cryptocurrencies listed at https://heliohost.org/donate/ I deleted that one log file and your usage looks like this now. Backups 0 MB Emails 4.17 MB Files 693.30 MB Trash 0 MB Logs 14.54 MB PSQL 0 MB MySQL 186.69 MB Total 898.70 MB Can you login now? Link to comment Share on other sites More sharing options...
fuzmic Posted June 25 Author Share Posted June 25 Thank you bro for the clearing & the helpful info FTP using TotalCommander now working. Cherrio Link to comment Share on other sites More sharing options...
fuzmic Posted June 26 Author Share Posted June 26 Bro where & how to limit the log file, do I use logrotate() in plesk Link to comment Share on other sites More sharing options...
Krydos Posted June 26 Share Posted June 26 Yep. These settings would limit Plesk to five 10 MB log files for a total of 50 MB of logs. Link to comment Share on other sites More sharing options...
fuzmic Posted June 29 Author Share Posted June 29 (edited) Thanks bro, I follow your pointer to get to website / domains > log rotation to get to the log rotation dialog. Then at dialog, set accordingly.😄 Edited June 29 by fuzmic Link to comment Share on other sites More sharing options...
fuzmic Posted July 2 Author Share Posted July 2 (edited) Bro how to get a break down of the disk usage as you tabulated in your response shown above..the current disk usage total is 902.6 kb Edited July 2 by fuzmic Link to comment Share on other sites More sharing options...
Krydos Posted July 2 Share Posted July 2 46 minutes ago, fuzmic said: Bro how to get a break down of the disk usage as you tabulated in your response shown above..the current disk usage total is 902.6 kb It's an SSH command that only root admins have access to. Backups 0 MB Emails 4.32 MB Files 507.16 MB Trash 0 MB Logs 18.38 MB PSQL 0 MB MySQL 186.91 MB Total 716.77 MB I noticed that your tmp directory had 180 MB of crap from 2019-2021 that cPanel left behind so I deleted all that for you. 0 /home/peace2u.heliohost.org/httpdocs 402M /home/peace2u.heliohost.org/public_html 72K /home/peace2u.heliohost.org/error_docs 4.0K /home/peace2u.heliohost.org/.ssh 20K /home/peace2u.heliohost.org/0fr 104M /home/peace2u.heliohost.org/1zm 2.1M /home/peace2u.heliohost.org/etc 0 /home/peace2u.heliohost.org/public_ftp 68K /home/peace2u.heliohost.org/ssl 0 /home/peace2u.heliohost.org/tmp 0 /home/peace2u.heliohost.org/zips 12K /home/peace2u.heliohost.org/.composer I'm wondering about that 1zm directory now too. Is that a backup that you created? 0 /home/peace2u.heliohost.org/public_html/cgi-bin 0 /home/peace2u.heliohost.org/public_html/.well-known 56M /home/peace2u.heliohost.org/public_html/administrator 16K /home/peace2u.heliohost.org/public_html/bin 5.1M /home/peace2u.heliohost.org/public_html/cache 40K /home/peace2u.heliohost.org/public_html/cli 20M /home/peace2u.heliohost.org/public_html/components 95M /home/peace2u.heliohost.org/public_html/images 12K /home/peace2u.heliohost.org/public_html/includes 720K /home/peace2u.heliohost.org/public_html/language 716K /home/peace2u.heliohost.org/public_html/layouts 20M /home/peace2u.heliohost.org/public_html/libraries 12K /home/peace2u.heliohost.org/public_html/logs 30M /home/peace2u.heliohost.org/public_html/media 5.9M /home/peace2u.heliohost.org/public_html/modules 1.4M /home/peace2u.heliohost.org/public_html/mw-articles 66M /home/peace2u.heliohost.org/public_html/myvideo 45M /home/peace2u.heliohost.org/public_html/phpAdm 14M /home/peace2u.heliohost.org/public_html/plugins 7.7M /home/peace2u.heliohost.org/public_html/templates 1.6M /home/peace2u.heliohost.org/public_html/temporarily_renamed_attachments_folder 4.0K /home/peace2u.heliohost.org/public_html/tmp 27M /home/peace2u.heliohost.org/public_html/vault 402M /home/peace2u.heliohost.org/public_html/ Another option we could do is we always recommend people do a full reset when they have issues with their old cPanel transfer accounts. These old accounts have a lot of strange bugs. We could do a full backup for you and then reset your account back to the original empty state if you want. That would be the best way to clean out all of the old junk, and then you could restore the parts of your full backup that you actually need. Link to comment Share on other sites More sharing options...
fuzmic Posted July 3 Author Share Posted July 3 (edited) The 1zm folder can go. Does the full reset mean the contents are restore too. Thank you Edited July 3 by fuzmic Link to comment Share on other sites More sharing options...
wolstech Posted July 3 Share Posted July 3 No, a full reset deletes the entire account including its content. You'd have to make a backup beforehand, then manually restore everything afterwards. The 1zm folder has been deleted. Link to comment Share on other sites More sharing options...
fuzmic Posted July 3 Author Share Posted July 3 Bro then leave the reset alone for the moment Thanks for the watch over. Link to comment Share on other sites More sharing options...
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