HelioHost Posted June 4, 2024 Posted June 4, 2024 Username: beoutq586, Server: Johnny, Main domain: hvcos.helioho.sthello thank you for creating the free accounts bat wini wont to inter the control paner give an error and win i wont to instoll any scrept or delter give an error cany you fix it thanks On Mon, Jun 3, 2024 at 3:05?PM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Beoutq586, > > Your new HelioHost account has been successfully created! > > You can use the link below to login now. Please be aware that your > dashboard and control panel are active, but it can take up to two hours for > your domain to be fully functional. > > We're still in the process of converting our systems to the new control > panel so not all the features are available yet, but we hope to have > everything 100% as soon as possible. The main things that are missing is > Java/JSP, the ability to edit DNS yourself, and the ability to add or > delete domains on your own. If you need a domain added just let us know and > we can add it for you. > > If you need help with anything or have any questions just let us know. You > can reply to this email, post on Discord, or post on our forum to get help. > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > <+1-802-884-3546> [image: Support Forum] [image: > Email] > ? 2005-2024 Helio Networks. All rights reserved. | Unsubscribe > >
HelioHost Posted June 9, 2024 Author Posted June 9, 2024 hello can please send my details about domain name and ip address and the dns i have lost it thanks On Tue, Jun 4, 2024 at 6:05?PM HelioHost Support wrote: > What is the error? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=60866 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted June 9, 2024 Author Posted June 9, 2024 hello i have problem win upload zip file and extract it give this error i have relayed many files it is the same can you see it and i have sad you 3 emails noe is replaying me On Sun, Jun 9, 2024 at 10:46?AM Emad Dahdoula wrote: > hello can please send my details about domain name and ip address and the > dns i have lost it thanks > > On Tue, Jun 4, 2024 at 6:05?PM HelioHost Support > wrote: > >> What is the error? >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=60866 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
beoutq586 Posted June 9, 2024 Posted June 9, 2024 can you see way tis error com from i have tread many files it is the same error
Krydos Posted June 9, 2024 Posted June 9, 2024 You emailed at 3am. Most of our volunteers live in the US. Do you reply to many emails at 3am your time? Your .zip file may be corrupt. Could you try creating a new .zip file and see if Plesk can extract that?
HelioHost Posted June 9, 2024 Author Posted June 9, 2024 It is ok it was rar and I destract it and recompense it ro zip file and I have trayed defrant files it is the same error win extracting the file On Sun, Jun 9, 2024, 7:14 PM HelioHost Support wrote: > You emailed at 3am. Most of our volunteers live in the US. Do you reply to > many emails at 3am your time? Your .zip file may be corrupt. Could you try > creating a new .zip file and see if Plesk can extract that? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=60866 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted June 10, 2024 Author Posted June 10, 2024 hello agin thare is anther error can you see it On Sun, Jun 9, 2024 at 7:38?PM Emad Dahdoula wrote: > It is ok it was rar and I destract it and recompense it ro zip file and I > have trayed defrant files it is the same error win extracting the file > > On Sun, Jun 9, 2024, 7:14 PM HelioHost Support > wrote: > >> You emailed at 3am. Most of our volunteers live in the US. Do you reply >> to many emails at 3am your time? Your .zip file may be corrupt. Could you >> try creating a new .zip file and see if Plesk can extract that? >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=60866 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
wolstech Posted June 10, 2024 Posted June 10, 2024 The system does not support RAR (or any other non .zip format.) If you attached a picture of the new error, no we cannot see it as, by design, our support email system discards all attachments and embedded binary objects before posting.
HelioHost Posted June 10, 2024 Author Posted June 10, 2024 I have told you that the file is original in rar I convart to zip file this problem in many files not only one I have trayed it On Mon, Jun 10, 2024, 6:40 PM HelioHost Support wrote: > The system does not support RAR (or any other non .zip format.) If you > attached a picture of the new error, no we cannot see it as, by design, our > support email system discards all attachments and embedded binary objects > before posting. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=60866 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted June 10, 2024 Posted June 10, 2024 I tested extracting a .zip file on Johnny and it worked fine for me. We could try resetting your account if you're certain your .zip file isn't corrupt.
HelioHost Posted June 12, 2024 Author Posted June 12, 2024 you have stop my server way see it Suspended On Mon, Jun 10, 2024 at 8:31?PM HelioHost Support wrote: > I tested extracting a .zip file on Johnny and it worked fine for me. We > could try resetting your account if you're certain your .zip file isn't > corrupt. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=60866 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted June 12, 2024 Posted June 12, 2024 Your subscription is suspended because you exceeded your disk space limit of 1000MB. (Please note that's in megabytes, accounts are slightly less than 1GB in size). What do you want us to delete so you can be unsuspended?
HelioHost Posted June 12, 2024 Author Posted June 12, 2024 unsuspended thank you On Wed, Jun 12, 2024, 4:53 PM HelioHost Support wrote: > Your subscription is suspended because you exceeded your disk space limit > of 1000MB. (Please note that's in megabytes, accounts are slightly less > than 1GB in size). What do you want us to delete so you can be unsuspended? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=60866 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted June 12, 2024 Posted June 12, 2024 Here is a breakdown of your files Backups 0 MB Emails 0 MB Files 999.99 MB Trash 0 MB Logs .55 MB PSQL 0 MB MySQL 16.11 MB Total 1016.65 MB Limit 1000.00 MB 96M /home/hvcos.helioho.st/httpdocs/001 210M /home/hvcos.helioho.st/httpdocs/002 153M /home/hvcos.helioho.st/httpdocs/003 106M /home/hvcos.helioho.st/httpdocs/004 149M /home/hvcos.helioho.st/httpdocs/005 30M /home/hvcos.helioho.st/httpdocs/006 259M /home/hvcos.helioho.st/httpdocs/007 You're using 1016 MB out of 1000 MB limit, so that's why you're suspended. As soon as you tell us what you want deleted we can unsuspend you. Another option is you can pay $5 USD to increase your storage space by 1000 MB for a total of 2000 MB. If you want to increase your storage you can use this link https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=N2X8SUYAH69N2 Let us know how we can help you.
Recommended Posts