mariadumas Posted May 13 Posted May 13 Hi, I'm on Tommy server and I'm using one domain. I would like to create a new website but the "Add domain" button is missing. My account states that domains are unlimited, so I'm sure I'm missing something. I attach a screenshot of my Plesk view. Thanks, María
MoneyBroz Posted May 13 Posted May 13 You cannot add a domain on your own yet. What domain would you like to add?
Ookma-Kyi Posted May 13 Posted May 13 (edited) 2 hours ago, mariadumas said: Hi, I'm on Tommy server and I'm using one domain. I would like to create a new website but the "Add domain" button is missing. My account states that domains are unlimited, so I'm sure I'm missing something. I attach a screenshot of my Plesk view. Thanks, María Adding domains has to be done by an admin at the moment, since the feature hasn't been integrated into the Heliohost account back-end yet. Also there is now a 10 domain limit to prevent overstressing the server. See: https://helionet.org/index/topic/60324-fix-erroneously-text-on-main-site/ Edited May 13 by Ookma-Kyi
mariadumas Posted May 14 Author Posted May 14 7 hours ago, Ookma-Kyi said: Adding domains has to be done by an admin at the moment, since the feature hasn't been integrated into the Heliohost account back-end yet. Also there is now a 10 domain limit to prevent overstressing the server. See: https://helionet.org/index/topic/60324-fix-erroneously-text-on-main-site/ Thanks for your reply! Any tips on how to add a new domain as an admin? Or should I ask HelioHost to do it?
MoneyBroz Posted May 14 Posted May 14 32 minutes ago, mariadumas said: Thanks for your reply! Any tips on how to add a new domain as an admin? Or should I ask HelioHost to do it? We need to add it for you
Ookma-Kyi Posted May 14 Posted May 14 24 minutes ago, mariadumas said: Thanks for your reply! Any tips on how to add a new domain as an admin? Or should I ask HelioHost to do it? Sorry should of been more specific. When I said admin I mean the Heliohost admins @Krydos @MoneyBroz @wolstech They have to add it manually. What domain do you want to add? Also what server are you on and what is your username? 2
mariadumas Posted May 14 Author Posted May 14 39 minutes ago, Ookma-Kyi said: Sorry should of been more specific. When I said admin I mean the Heliohost admins @Krydos @MoneyBroz @wolstech They have to add it manually. What domain do you want to add? Also what server are you on and what is your username? Thanks! Here's my info: new domain: mdumas Server: Tommy username: mariadumas
Ookma-Kyi Posted May 14 Posted May 14 (edited) 19 minutes ago, mariadumas said: Thanks! Here's my info: new domain: mdumas Server: Tommy username: mariadumas mdumas isn't a valid domain. Do you mean you want to add the domain mdumas.helioho.st or mdumas.com or something else? Also do you want it as an alias or addon domain? Alias: memoriafilio.helioho.st & mdumas.helioho.st point to the same site Addon: memoriafilio.helioho.st & mdumas.helioho.st are separate sites with their own content Edited May 14 by Ookma-Kyi
mariadumas Posted May 14 Author Posted May 14 24 minutes ago, Ookma-Kyi said: mdumas isn't a valid domain. Do you mean you want to add the domain mdumas.helioho.st or mdumas.com or something else? Also do you want it as an alias or addon domain? Alias: memoriafilio.helioho.st & mdumas.helioho.st point to the same site Addon: memoriafilio.helioho.st & mdumas.helioho.st are separate sites with their own content Sorry, I wasn't clear enough. I'd like the new domain to be mdumas.helioho.st. It should be an add on, it's a different site. Many thanks!
Ookma-Kyi Posted May 14 Posted May 14 36 minutes ago, mariadumas said: Sorry, I wasn't clear enough. I'd like the new domain to be mdumas.helioho.st. It should be an add on, it's a different site. Many thanks! Ok, I already pinged the admins. Hopefully they will get you sorted out soon.
mariadumas Posted May 14 Author Posted May 14 6 hours ago, Ookma-Kyi said: Ok, I already pinged the admins. Hopefully they will get you sorted out soon. Thank you so much, Ookma-Kyi.
mariadumas Posted May 14 Author Posted May 14 6 hours ago, wolstech said: Domain added. It can take up to 2 hours to finish setting up. I can already see it in my Plesk dashboard. Thanks guys! You've been so helpful!
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