[Solved] Add domain button missing

[mariadumas]

Hi, 

I'm on Tommy server and I'm using one domain. I would like to create a new website but the "Add domain" button is missing. My account states that domains are unlimited, so I'm sure I'm missing something. I attach a screenshot of my Plesk view. 

Thanks,

María 

 

[MoneyBroz]

You cannot add a domain on your own yet. What domain would you like to add?

[Ookma-Kyi]

  On 5/13/2024 at 2:33 PM, mariadumas said:

Hi, 

I'm on Tommy server and I'm using one domain. I would like to create a new website but the "Add domain" button is missing. My account states that domains are unlimited, so I'm sure I'm missing something. I attach a screenshot of my Plesk view. 

Thanks,

María 

 

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Adding domains has to be done by an admin at the moment, since the feature hasn't been integrated into the Heliohost account back-end yet. Also there is now a 10 domain limit to prevent overstressing the server. See:

https://helionet.org/index/topic/60324-fix-erroneously-text-on-main-site/

Edited May 13, 2024 by Ookma-Kyi

[mariadumas]

  On 5/13/2024 at 4:53 PM, Ookma-Kyi said:

Adding domains has to be done by an admin at the moment, since the feature hasn't been integrated into the Heliohost account back-end yet. Also there is now a 10 domain limit to prevent overstressing the server. See:

https://helionet.org/index/topic/60324-fix-erroneously-text-on-main-site/

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Thanks for your reply! Any tips on how to add a new domain as an admin? Or should I ask  HelioHost to do it?  

[MoneyBroz]

  On 5/14/2024 at 12:08 AM, mariadumas said:

Thanks for your reply! Any tips on how to add a new domain as an admin? Or should I ask  HelioHost to do it?  

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We need to add it for you

[Ookma-Kyi]

  On 5/14/2024 at 12:08 AM, mariadumas said:

Thanks for your reply! Any tips on how to add a new domain as an admin? Or should I ask  HelioHost to do it?  

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Sorry should of been more specific. When I said admin I mean the Heliohost admins

@Krydos @MoneyBroz @wolstech 

They have to add it manually. What domain do you want to add? Also what server are you on and what is your username?

[mariadumas]

  On 5/14/2024 at 12:44 AM, Ookma-Kyi said:

Sorry should of been more specific. When I said admin I mean the Heliohost admins

@Krydos @MoneyBroz @wolstech 

They have to add it manually. What domain do you want to add? Also what server are you on and what is your username?

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Thanks! Here's my info:
new domain: mdumas
Server: Tommy
username: mariadumas
 

[Ookma-Kyi]

  On 5/14/2024 at 1:25 AM, mariadumas said:

Thanks! Here's my info:
new domain: mdumas
Server: Tommy
username: mariadumas
 

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mdumas isn't a valid domain. Do you mean you want to add the domain mdumas.helioho.st  or mdumas.com or something else? Also do you want it as an alias or addon domain?

Alias: memoriafilio.helioho.st & mdumas.helioho.st point to the same site

Addon: memoriafilio.helioho.st & mdumas.helioho.st are separate sites with their own content

Edited May 14, 2024 by Ookma-Kyi

[mariadumas]

  On 5/14/2024 at 1:43 AM, Ookma-Kyi said:

mdumas isn't a valid domain. Do you mean you want to add the domain mdumas.helioho.st  or mdumas.com or something else? Also do you want it as an alias or addon domain?

Alias: memoriafilio.helioho.st & mdumas.helioho.st point to the same site

Addon: memoriafilio.helioho.st & mdumas.helioho.st are separate sites with their own content

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Sorry, I wasn't clear enough. I'd like the new domain to be mdumas.helioho.st. It should be an add on, it's a different site. 

Many thanks!

[Ookma-Kyi]

  On 5/14/2024 at 2:09 AM, mariadumas said:

Sorry, I wasn't clear enough. I'd like the new domain to be mdumas.helioho.st. It should be an add on, it's a different site. 

Many thanks!

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Ok, I already pinged the admins. Hopefully they will get you sorted out soon.

[mariadumas]

  On 5/14/2024 at 2:48 AM, Ookma-Kyi said:

Ok, I already pinged the admins. Hopefully they will get you sorted out soon.

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Thank you so much, Ookma-Kyi. 

[wolstech]

Domain added. It can take up to 2 hours to finish setting up.

[mariadumas]

  On 5/14/2024 at 1:10 PM, wolstech said:

Domain added. It can take up to 2 hours to finish setting up.

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I can already see it in my Plesk dashboard. Thanks guys! You've been so helpful!