oskwon72 Posted February 17 Share Posted February 17 Hello, My account has been suspended, and was not able to reactivate. What should I do to active my account? Link to comment Share on other sites More sharing options...
wolstech Posted February 17 Share Posted February 17 The website throws an error after a period of time, but it actually continues to renew in the background. This has since finished renewing and should be accessible again. Link to comment Share on other sites More sharing options...
oskwon72 Posted February 18 Author Share Posted February 18 It still doesn't allow me to login as at 2024-02-18 12:35 EST. Could you please see the status when you are available? Link to comment Share on other sites More sharing options...
wolstech Posted February 18 Share Posted February 18 That account's renewal failed (probably due to load if I had to guess). Krydos will need to take a look at it as it did not remove the inactivity page from your account and you can't log in even though the account system shows it as active. There's also no log entry showing it renewing... 1 Link to comment Share on other sites More sharing options...
Krydos Posted February 18 Share Posted February 18 Try resetting the password at https://heliohost.org/reset/ 1 Link to comment Share on other sites More sharing options...
oskwon72 Posted February 19 Author Share Posted February 19 3 hours ago, Krydos said: Try resetting the password at https://heliohost.org/reset/ After resetting my password, it works smoothly. Thank you so much for supporting!!! Link to comment Share on other sites More sharing options...
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