choochoo7298 Posted February 17 Share Posted February 17 Hello, I would like to upgrade my Tommy server from 1 GB to 6 GB. Just now I have increased my donation towards Heliohost from $1 to $25. Can you please help to upgrade my Tommy server? Thank you in advance, choochoo7298 Username: choochoo7298 Date: February 17, 2024 Transaction reference: 9NB120829K488644U Link to comment Share on other sites More sharing options...
MoneyBroz Posted February 17 Share Posted February 17 This support request is being escalated to our root admins. Link to comment Share on other sites More sharing options...
Krydos Posted February 17 Share Posted February 17 The transaction ID doesn't come up with anything. I tried searching by your email address and didn't find anything either. I tried scrolling through looking for $25 donations and I didn't see anything recent either. Link to comment Share on other sites More sharing options...
wolstech Posted February 17 Share Posted February 17 He posted the wrong transaction number. His donation looks to be under 38D98498K83075721 based on a search using his hosting account email in paypal Also, I'm pretty sure it should be $25 instead of $24 (the save $1 isn't really supposed to be valid on existing accounts as far as I know), but I'll give it to you. Space added. It may take a few minutes to show up in your account. Link to comment Share on other sites More sharing options...
choochoo7298 Posted February 21 Author Share Posted February 21 Hello, I think there was some delay to transfer the donation from my Paypal account to Heliohost. This should be completed by now. Also I accidentally made two donations with each $24 USD (€23,30 EUR). The two transaction reference numbers should be (?), - 9NB120829K488644U - 0NE8842380850993Y I am not certain where I can find 38D98498K83075721. I'm okay to donate $25 for the upgrade to 6GB, but is it maybe possible to return $23? Thank you for your time, and sorry for the inconvenience. Link to comment Share on other sites More sharing options...
wolstech Posted February 21 Share Posted February 21 Krydos can check for a duplicate and refund it if needed. Escalating. Link to comment Share on other sites More sharing options...
Krydos Posted February 21 Share Posted February 21 2 hours ago, choochoo7298 said: is it maybe possible to return $23? $23 from the second donation has been refunded. Thanks for the donation. Link to comment Share on other sites More sharing options...
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