rafasan Posted January 19 Share Posted January 19 My account has been suspended and I believe that it was suspended in error. Can anyone help me? host: rafasantoni.heliohost.us username: rafasantoni Thanks 🤓 Link to comment Share on other sites More sharing options...
MoneyBroz Posted January 19 Share Posted January 19 You were suspended for having more than one account. Which one do you want to keep? Link to comment Share on other sites More sharing options...
rafasan Posted January 19 Author Share Posted January 19 What's the other one? Link to comment Share on other sites More sharing options...
wolstech Posted January 20 Share Posted January 20 The username for one of the other accounts in the pairing is "madmaverick". There may be more than one other account. Do you want to keep rafasantoni since that's the one you're asking about? Link to comment Share on other sites More sharing options...
rafasan Posted January 23 Author Share Posted January 23 Yes, this is the acc I want to keep. I've created the other one (madmaverick) while I was recording a YT video teaching how to create an acc at johnny's and how to upload files using plesk pannel. I dont' remeber if I have something saved in htdocs or the data bases, can I check it or can I have a backup from the files there? Link to comment Share on other sites More sharing options...
wolstech Posted January 23 Share Posted January 23 Krydos should be able to create a backup of madmaverick for you. In the meantime, rafasantoni has been unsuspended. Link to comment Share on other sites More sharing options...
rafasan Posted January 23 Author Share Posted January 23 Thanks 😀 Link to comment Share on other sites More sharing options...
Krydos Posted January 24 Share Posted January 24 The backup of the madmaverick has been created and you can download it from https://heliohost.org/backup/ if you need it. Thank you for complying with our terms of service. Here is a breakdown of the files on that account. Backups 0 MB Emails 0 MB Files 102.48 MB Trash 0 MB Logs .23 MB PSQL 0 MB MySQL 0 MB Total 102.71 MB Link to comment Share on other sites More sharing options...
rafasan Posted January 26 Author Share Posted January 26 Quote The backup of the madmaverick has been created and you can download it from https://heliohost.org/backup/ if you need it. Thanks, 🤓👍 I did the download but it´s not the kind of backup I need, like, this is a Plesk Backup and it doesn't have the htdocs folder or any of my webpage files (.html, .css, .js, .php, etc...), and the bkp file I've got only have files with information about pesk panel. I was wondering, could you "unsuspend" that account for about 24h (or less) so I can log into it and copy those files? This way I can also delete the account in plesk panel Link to comment Share on other sites More sharing options...
wolstech Posted January 26 Share Posted January 26 Those backups do have all of your data in it (there's a big file called backup_user-data######.tzst in there that contains your files). It's in a format called Z-standard and you have to unpack it. Install this special version of 7-zip: https://github.com/mcmilk/7-Zip-zstd Use it to open the file you download from us, then go into the domains\madmaverick.heliohost.us\ folder and open the large TZST file called backup_user-data_######.tzst, then open the tar file inside. Your files are in there. Not the prettiest solution but it works. Link to comment Share on other sites More sharing options...
rafasan Posted January 27 Author Share Posted January 27 It worked 😎 Thanks 👍 Link to comment Share on other sites More sharing options...
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