BGA Posted November 27, 2023 Share Posted November 27, 2023 I recently made a donation to Tommy's service with 6000 MB, however I have not received the invitation email. these are the data: Cruz Batz batzgalindohosting@gmail.com Transaction id=9V97358283287124K Link to comment Share on other sites More sharing options...
Talk Sick Posted November 27, 2023 Share Posted November 27, 2023 This support request is being escalated to our root admins. Link to comment Share on other sites More sharing options...
Krydos Posted November 27, 2023 Share Posted November 27, 2023 Did you check your spam folder and your promotions tab? Link to comment Share on other sites More sharing options...
BGA Posted November 27, 2023 Author Share Posted November 27, 2023 hi everyone, I did check my spam folder, but the email does not appear. Link to comment Share on other sites More sharing options...
wolstech Posted November 27, 2023 Share Posted November 27, 2023 Weird, it does show as sent on our side. Also, it's a 5000MB account, not a 6000MB account for some reason (can't check Paypal at the moment to see why). I've resent the 5000MB invite and Krydos can check why the extra 1000MB is missing. We can always add it later. If you still don't receive it, please let us know and we can use a different email address. Gmail usually marks our mail as spam, but there is history of them not accepting mail from us at all. Link to comment Share on other sites More sharing options...
BGA Posted November 28, 2023 Author Share Posted November 28, 2023 Thank you very much for your help, I have already received the email and I have already activated the account. Now to the donation, it was indeed for 25 USD, the authorization number of the credit card is 293964. can you also help me to add the domain www.batzgalindo.com.gt Link to comment Share on other sites More sharing options...
Krydos Posted November 28, 2023 Share Posted November 28, 2023 I upgraded your storage to 6000 MB and fixed the bug that caused it to be 5000 MB. I also changed your main domain, but then I noticed that you haven't purchased it yet https://nic.entorno.es/checkdomain/listado.php?data[DomainSearch][tld]=com.gt&dominio=batzgalindo.com.gt&ext=.com.gt&locale=en Once you purchase it set your NS records to ns1.heliohost.org and ns2.heliohost.org and we can host it for you. Link to comment Share on other sites More sharing options...
BGA Posted November 29, 2023 Author Share Posted November 29, 2023 Thank you all very much for the help in the process, I confirm that I have the 6000 MB and the domain change. Lastly, I would like to ask you to please add these subdomains. conta2web.batzgalindo.com.gt Hg.batzgalindo.com.gt Lg.batzgalindo.com.gt Labs.batzgalindo.com.gt deskgt28.helioho.st Link to comment Share on other sites More sharing options...
wolstech Posted November 29, 2023 Share Posted November 29, 2023 Domains added. It can take up to 2 hours for them to work. Link to comment Share on other sites More sharing options...
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