HelioHost Posted April 21, 2023 Posted April 21, 2023 Username: fredericobatista, Server: Tommy, Main domain: shipshop24.heliohost.usHi sorry about that. I am configuring wordpress with woocomerce and some more plugins no more. I am not will install more plugins only will configure the service, how i can monitore the cpu and memory from my account? Thanks and sorry for this case [image: Mailtrack] Sender notified by Mailtrack 21/04/23, 19:56:35 Em sex., 21 de abr. de 2023 ?s 18:57, HelioHost Support < support@heliohost.org> escreveu: > Hey fredericobatista, > > Your account is causing quite a bit of load and is at risk of being > suspended. Here is what your load graph for the last 24 hours looks like. > > [image: image.png] > > In the last 24 hours you've used 270.05 GB of memory. We recommend keeping > that under 200 GB to avoid being suspended. You've also used 34608 units of > CPU and we recommend keeping that under 15000 to avoid being suspended. The > way our high load policy works is you're allowed to use unlimited memory > and CPU, but if the performance of the server as a whole starts to dip > below an acceptable level the highest load accounts are suspended to > restore the functionality of the server for everyone else. To give you an > idea of how much CPU you're using, your 789% more CPU than the second > highest CPU usage account. Way off the charts. Pretty much all of your load > is coming from PHP usage. Let us know if you need any help figuring out how > to reduce the load you're causing on the server. >
Krydos Posted April 22, 2023 Posted April 22, 2023 Eventually you will be able to monitor your load on your own at https://heliohost.org/dashboard/load/ but it's not ready yet.
Krydos Posted April 22, 2023 Posted April 22, 2023 Your memory usage over the last 24 hours is 162.89 GB and your CPU usage is 17736 now. That's quite a bit better already. Thanks.
HelioHost Posted April 22, 2023 Author Posted April 22, 2023 I disabled some plugins, I will try to optimize more later. Please let me know when i can help; BR [image: Mailtrack] Sender notified by Mailtrack 22/04/23, 14:14:14 Em s?b., 22 de abr. de 2023 ?s 11:38, HelioHost Support < support@heliohost.org> escreveu: > Your memory usage over the last 24 hours is 162.89 GB and your CPU usage > is 17736 now. That's quite a bit better already. Thanks. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55774 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted April 27, 2023 Author Posted April 27, 2023 Sorry, a lot of problems with wordpress today, I have not changed anything. Any problem in the server or my account? [image: Mailtrack] Sender notified by Mailtrack 27/04/23, 05:05:45
Krydos Posted April 27, 2023 Posted April 27, 2023 What do you mean by "a lot of problems"? Is there an error message or anything. Also in the last 24 hours you've used 39219 CPU. Remember we'd like you to keep that under 15000 to avoid being suspended.
HelioHost Posted April 27, 2023 Author Posted April 27, 2023 Problems Wp-config errors, memory erros and more. Deleted and create a new [image: Mailtrack] Sender notified by Mailtrack 27/04/23, 17:53:47 Em qui., 27 de abr. de 2023 ?s 17:52, HelioHost Support < support@heliohost.org> escreveu: > What do you mean by "a lot of problems"? Is there an error message or > anything. Also in the last 24 hours you've used 39219 CPU. Remember we'd > like you to keep that under 15000 to avoid being suspended. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55774 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted April 27, 2023 Posted April 27, 2023 Generally when someone complains about server performance it's because they are the one contributing the most to the poor server performance. As usual this is the case with your account. You are now at 46460 CPU and 168.45 GB memory over the last 24 hours. As a comparison the next highest CPU usage is at 6316 so you're causing more than 7 times as much CPU load as them. This is pretty standard results from Wordpress. There isn't any other software you can run that causes more load than Wordpress. Some things you can do to reduce Wordpress load is to remove any unnecessary plugins, and disable any uptime monitors you may have running. Another thing you could do is switch to our VPS plan where you can cause more or less unlimited load without getting suspended. They start at $4 USD per month and you can take a look at https://heliohost.org/vps/
Krydos Posted April 27, 2023 Posted April 27, 2023 Obviously the best solution to high Wordpress load is to switch to something other than Wordpress, but not everyone is willing to switch. One software that a lot of our users have said is really similar to Wordpress is Joomla, and we rarely have any high load with Joomla websites.
HelioHost Posted April 27, 2023 Author Posted April 27, 2023 \i need use wordpress because a woocomerce, i will think about move to VPS; VPS have a cpanel? [image: Mailtrack] Sender notified by Mailtrack 27/04/23, 19:44:14 Em qui., 27 de abr. de 2023 ?s 19:29, HelioHost Support < support@heliohost.org> escreveu: > Obviously the best solution to high Wordpress load is to switch to > something other than Wordpress, but not everyone is willing to switch. One > software that a lot of our users have said is really similar to Wordpress > is Joomla, and we rarely have any high load with Joomla websites. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55774 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted April 27, 2023 Posted April 27, 2023 VPS can have whatever control panel you want to install. Hestia is a popular free option. Our moderator named Kairion has used the free control panel KeyHelp a lot and he recommends that one. Plesk is not free and would be an additional $13.50 on top of the price of the VPS. By the way, you're at 70411 CPU now, about 12 times as much CPU as the second highest load account. I would probably just delete your website at this point if you want your account to not be suspended.
HelioHost Posted April 28, 2023 Author Posted April 28, 2023 sorry see your message now because as timezone. Can you unblock the website? i will delete the website [image: Mailtrack] Sender notified by Mailtrack 28/04/23, 07:43:19 Em qui., 27 de abr. de 2023 ?s 20:56, HelioHost Support < support@heliohost.org> escreveu: > VPS can have whatever control panel you want to install. Hestia is a > popular free option. Our moderator named Kairion has used the free control > panel KeyHelp a lot and he recommends that one. Plesk is not free and would > be an additional $13.50 on top of the price of the VPS. By the way, you're > at 70411 CPU now, about 12 times as much CPU as the second highest load > account. I would probably just delete your website at this point if you > want your account to not be suspended. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55774 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted April 28, 2023 Posted April 28, 2023 I've added "deny from all" to your .htaccess to prevent WP from running and unsuspended you. It can take up to 2 hours for your domains to work again, but since I added that deny from all, you'll likely see a forbidden error when they work again. For what it's worth, Woocommerce is one of the heaviest WP extensions in existence (with WordFence being another common offender). WP is a poor performer on its own, and when extensions like these are used, the site tends to become so bloated that it cannot run well without getting users suspended here.
HelioHost Posted April 28, 2023 Author Posted April 28, 2023 I deleted the wordpress, i not will use a woocommerce [image: Mailtrack] Sender notified by Mailtrack 28/04/23, 11:40:08 Em sex., 28 de abr. de 2023 ?s 08:49, HelioHost Support < support@heliohost.org> escreveu: > I've added "deny from all" to your .htaccess to prevent WP from running > and unsuspended you. It can take up to 2 hours for your domains to work > again, but since I added that deny from all, you'll likely see a forbidden > error when they work again. For what it's worth, Woocommerce is one of the > heaviest WP extensions in existence (with WordFence being another common > offender). WP is a poor performer on its own, and when extensions like > these are used, the site tends to become so bloated that it cannot run well > without getting users suspended here. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55774 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted May 4, 2023 Author Posted May 4, 2023 I cant install osCommerce v2.3.4 , Prestashop v1.7.8.8 , magento v2.1.0 can you verify please? [image: image.png] [image: Mailtrack] Sender notified by Mailtrack 28/04/23, 18:07:38 Em sex., 28 de abr. de 2023 ?s 11:40, Frederico Batista < fredericobatista@gmail.com> escreveu: > I deleted the wordpress, i not will use a woocommerce > > > > [image: Mailtrack] > Sender > notified by > Mailtrack > 28/04/23, > 11:40:08 > > Em sex., 28 de abr. de 2023 ?s 08:49, HelioHost Support < > support@heliohost.org> escreveu: > >> I've added "deny from all" to your .htaccess to prevent WP from running >> and unsuspended you. It can take up to 2 hours for your domains to work >> again, but since I added that deny from all, you'll likely see a forbidden >> error when they work again. For what it's worth, Woocommerce is one of the >> heaviest WP extensions in existence (with WordFence being another common >> offender). WP is a poor performer on its own, and when extensions like >> these are used, the site tends to become so bloated that it cannot run well >> without getting users suspended here. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=55774 >> >> Thank you, >> Heliohost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
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