[HH#583872] Accessing Heliohost

[HelioHost]

Username: N/A, Server: N/A, Main Domain: N/A

To whom it may concern:

I hope this email finds you well. I am writing today, as I can neither
access my account nor receive the associated password for the transfer to
Plesk. Thank you in advance for your response and assistance.

Sincerely,

*Troy E. Spier, Ph.D.*

[Krydos]

What is your account's username?

[HelioHost]

It should be tspier2 or tspier2@gmail.com

*Troy E. Spier, Ph.D.*


On Thu, Nov 10, 2022 at 2:38 PM HelioHost Support
wrote:

> What is your account's username?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=54177
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>
>

[wolstech]

There is an account tspier (no 2 on the end) that looks to be eligible to move and the link would've gone to a .edu email address. Considering it's an educational institution email, it's possible the link to move got lost in a spam filter somewhere.

Check to see if you have the link in the mentioned email box, and if not, let us know and one of our other root admins Krydos can resend it to you.

[Krydos]

If it helps you find the email, your invitation to move to Plesk was sent on 2022-05-19.

[HelioHost]

Thank you so much for your patience and assistance. I've done some digging,
and I think I found the email to which it would have been sent (
tspier@tulane.edu); however, the spam is automatically deleted after thirty
days. As a result, I would like to request kindly, and I apologize again
for the inconvenience, that one of the admins could send it again.

Troy E. Spier, Ph.D.


On Thu, Nov 10, 2022 at 3:33 PM HelioHost Support
wrote:

> There is an account tspier (no 2 on the end) that looks to be eligible to
> move and the link would've gone to a .edu email address. Considering it's
> an educational institution email, it's possible the link to move got lost
> in a spam filter somewhere. Check to see if you have the link in the
> mentioned email box, and if not, let us know and one of our other root
> admins Krydos can resend it to you.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=54177
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

Resent.