HelioHost Posted December 22, 2022 Author Posted December 22, 2022 Hi, Thanks! Wordpress is awful no just with regard to Plesk, as you mentioned, but even without any connection to host sites. Gary Quoting HelioHost Support : > Your account looks like a new account made on September 30, not a > migration, so you're not supposed to see any old data (this can > happen for a bunch of reasons, the most common your old account was > archived when our licenses were revoked, you were on Johnny, or you > requested a new account instead of a migration). You can use your > old account's username to obtain the data from it > at?https://heliohost.org/backup/?You'll need to download the files > in your backup, unpack them, and manually restore the content using > the files and database dumps inside. No comment on Wordpress as I > generally recommend people not use Wordpress. It hasn't been much of > a problem yet on Plesk, but back in the cPanel days it was one of > the leading causes of suspension (it loves to cause high load, and > is also easily hacked if you install dubious extensions or its not > kept up to date...) > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=53862 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > ?
Krydos Posted December 23, 2022 Posted December 23, 2022 Alright, your empty new account has been deleted and your old account has been moved from cPanel to Plesk. I changed the email address of your account to the core.com one too. Let us know if you have any trouble logging in, or need help with anything else.
HelioHost Posted December 23, 2022 Author Posted December 23, 2022 Hi, Everything is working! I am grateful for your continued assistance. To show appreciation I have donated to Helio; please see other email with forwarded PayPal receipt. I also figured out what my user name is, it is garytong, not gtong, etc. Thanks! Gary Quoting HelioHost Support : > Alright, your empty new account has been deleted and your old > account has been moved from cPanel to Plesk. I changed the email > address of your account to the core.com one too. Let us know if you > have any trouble logging in, or need help with anything else. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=53862 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > ? ?
Krydos Posted December 24, 2022 Posted December 24, 2022 Thank you so much for the very generous donation. Let us know if you need help with anything else.
HelioHost Posted March 15, 2023 Author Posted March 15, 2023 Hello, I would like to send out links to files in my heliohost server. But when I try, e.g., https://www.garystong.net/Piano/Gavotte.mp3,? I get "Warning: Potential Security Risk Ahead". Seems like I don't have the correct site address. Do I leave out something? I hope you can help with this issue. Thanks for your attention! Gary S Tong User name? garytong (The log in for going to my files is: https://tommy2.heliohost.org:8443/smb/file-manager/list/domainId/1541) Quoting HelioHost Support : > Thank you so much for the very generous donation. Let us know if you > need help with anything else. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=53862 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > ? ?
Krydos Posted March 15, 2023 Posted March 15, 2023 First of all, sorry for the delay on this email. Google flagged your email as spam for some reason so I have to check the spam folder from time to time to see if anything is in there, and it can take a few days sometimes to get the real emails out of there. The reason why you're seeing that error is because your SSL certificate covers garystong.net but not www.garystong.net. If something like this happens again in the future you can fix it yourself by going to Login > Continue to Plesk > Websites & Domains > garystong.net > SSL/TLS Certificates > Reissue I went ahead and did this for you, and the certificate should auto-renew itself every 60 days from here on out. Now you can test both https://garystong.net/ and https://www.garystong.net/ and they should both show a lock in the URL bar without any potential security risk errors. Let us know if you need help with anything else or if you have any questions.
HelioHost Posted March 15, 2023 Author Posted March 15, 2023 Hello, Your fixing the SSL/TLS certificates reissue was successful! Everything is OK now, Many thanks for your kind help! Gary S. Tong User name? garytong Quoting HelioHost Support : > First of all, sorry for the delay on this email. Google flagged your > email as spam for some reason so I have to check the spam folder > from time to time to see if anything is in there, and it can take a > few days sometimes to get the real emails out of there. The reason > why you're seeing that error is because your SSL certificate > covers?garystong.net but not www.garystong.net. If something like > this happens again in the future you can fix it yourself by going to > Login > Continue to Plesk > Websites & Domains >?garystong.net > > SSL/TLS Certificates > Reissue I went ahead and did this for you, > and the certificate should auto-renew itself every 60 days from here > on out. Now you can test > both?https://garystong.net/?and?https://www.garystong.net/?and they > should both show a lock in the URL bar without any potential > security risk errors. Let us know if you need help with anything > else or if you have any questions. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=53862 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > ?
Recommended Posts