HelioHost Posted January 23, 2022 Author Posted January 23, 2022 I must have destroyed the web site! I have tried on 4 different computers to log on to wa2uetwx.heliohost.us and I cannot log on to it. The browser times out or says site can't be reached. Won't open the control panel. Everything is gone! Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 2:08 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Well, you managed to upload your files, but not to the right place so it's working partially, and I believe it will work eventually. We just need to figure out what the issue is. Did you see the email where I suggested trying /web/wa2uetwx.heliohost.us/public_html/ for the remote directory instead of /home/admin//web/wa2uetwx.heliohost.us/public_html/ You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
Krydos Posted January 23, 2022 Posted January 23, 2022 Do you have that malware program running on all of those computers? It could be that it's blocking the FTP connection. Your website is working fine for me. This is what I see https://i.gyazo.com/242916a86777059ada7a20c66a54993e.png
HelioHost Posted January 26, 2022 Author Posted January 26, 2022 Could your site have me blocked because I have tried so many times to send stuff to the wrong place??? Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 3:17 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Do you have that malware program running on all of those computers? It could be that it's blocking the FTP connection. Your website is working fine for me. This is what I see https://i.gyazo.com/242916a86777059ada7a20c66a54993e.png You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
HelioHost Posted January 26, 2022 Author Posted January 26, 2022 I am locked out of your system still this AM! Please let me know what I have done and if I can continue to work with it. My weather station when connected uploads a new set of JPG's every 10 minutes. Maybe that is not allowed??? I would like to continue to try to figure out how to get my files into the proper folder. I am not sure how to do that and if my continuous attempts are locking me out then let me know and I will stop trying. That is if you can unlock my account. Thanks and sorry if I have messed things up. Stan Engel in Ghent, NY -----Original Message----- From: wa2uet@gmail.com Sent: Sunday, January 23, 2022 3:59 PM To: support@heliohost.org Subject: RE: [HH#722767] simple site Could your site have me blocked because I have tried so many times to send stuff to the wrong place??? Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 3:17 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Do you have that malware program running on all of those computers? It could be that it's blocking the FTP connection. Your website is working fine for me. This is what I see https://i.gyazo.com/242916a86777059ada7a20c66a54993e.png You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
HelioHost Posted January 26, 2022 Author Posted January 26, 2022 Have you abandoned me? Stan Engel in Ghent, NY -----Original Message----- From: wa2uet@gmail.com Sent: Monday, January 24, 2022 6:07 AM To: support@heliohost.org Subject: RE: [HH#722767] simple site I am locked out of your system still this AM! Please let me know what I have done and if I can continue to work with it. My weather station when connected uploads a new set of JPG's every 10 minutes. Maybe that is not allowed??? I would like to continue to try to figure out how to get my files into the proper folder. I am not sure how to do that and if my continuous attempts are locking me out then let me know and I will stop trying. That is if you can unlock my account. Thanks and sorry if I have messed things up. Stan Engel in Ghent, NY -----Original Message----- From: wa2uet@gmail.com Sent: Sunday, January 23, 2022 3:59 PM To: support@heliohost.org Subject: RE: [HH#722767] simple site Could your site have me blocked because I have tried so many times to send stuff to the wrong place??? Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 3:17 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Do you have that malware program running on all of those computers? It could be that it's blocking the FTP connection. Your website is working fine for me. This is what I see https://i.gyazo.com/242916a86777059ada7a20c66a54993e.png You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
HelioHost Posted January 26, 2022 Author Posted January 26, 2022 This is absolutely surreal!!! I have 6 desktop computers running in here. Only two of them with Malwarebytes running on them. I even turned Windows Defender off on one of them. I can no longer connect to the Helio web page or the control panel. They are networked but there is no way a network can block a site that I know of. Could the ISP do that? I don't think so. Everything else seems to be working OK. But I have to stop for today cuz it is frying my old brain. Thanks again for your help. (do you have a name?) Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 3:17 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Do you have that malware program running on all of those computers? It could be that it's blocking the FTP connection. Your website is working fine for me. This is what I see https://i.gyazo.com/242916a86777059ada7a20c66a54993e.png You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
HelioHost Posted January 26, 2022 Author Posted January 26, 2022 No I do not have Malwarebytes running on all of them. And I could get to the web page with this computer with the Malwarebytes software in the past. And that is not what my web site should look like. That is just a small attachment to the page. Wonder why that comes up but nothing else does. I told Malwarebytes to allow my web page, so now when I try to open it the browser just times out. There are several JPG files for my page, do you see them somewhere? Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 3:17 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Do you have that malware program running on all of those computers? It could be that it's blocking the FTP connection. Your website is working fine for me. This is what I see https://i.gyazo.com/242916a86777059ada7a20c66a54993e.png You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
Krydos Posted January 26, 2022 Posted January 26, 2022 That's really strange. I checked and google was flagging all of your emails as spam for some reason. We definitely didn't block you though. I manually approved your emails so they went through. Something strange is going on with your computer or internet connection or something. Never seen anything like it.
HelioHost Posted January 26, 2022 Author Posted January 26, 2022 When it type my domain name "wa2uetwx.heliohost.us" in my browser, it just times out. There are no issues on the computers according to Malwarebytes or the Defender. If you think of anything please let me know. Can you identify a reason the emails are going to your spam folder? Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Tuesday, January 25, 2022 9:41 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site That's really strange. I checked and google was flagging all of your emails as spam for some reason. We definitely didn't block you though. I manually approved your emails so they went through. Something strange is going on with your computer or internet connection or something. Never seen anything like it. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
Krydos Posted January 27, 2022 Posted January 27, 2022 Have you tried a different browser? According to the trace route you sent me it looks like your connection to the VPS isn't being blocked by your ISP or your router.
HelioHost Posted January 27, 2022 Author Posted January 27, 2022 I have tried Chrome, Firefox and Edge. I have tried 6 different computers. On this computer sometimes Malwarebytes stops the login saying something about blocked due to reputation. I click on go anyway and it times out. It times out on all browsers and computers I have. I cannot connect to my domain "wa2uetwx.heliohost.us". Only two of the six computers are running Malwarebytes. And the computer with the weather station will not connect anymore either. I will play a bit more but I am about to give up. Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Thursday, January 27, 2022 12:16 AM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Have you tried a different browser? According to the trace route you sent me it looks like your connection to the VPS isn't being blocked by your ISP or your router. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
Krydos Posted January 27, 2022 Posted January 27, 2022 I'm using Chrome too and your website loads up just fine without any errors or warnings and doesn't time out. It sounds like your router might be blocking the domain name, but not the ip address. If you can log into your router and disable any of those types of protections it might allow you to connect. It would be a setting on your router probably since it's affecting all of your computers. My router calls it "malicious sites blocking", but depending on your router it might call it something different. The other thing you could try is bypassing the router entirely by hooking your computer up directly to the modem if the router and modem are separate. That would allow us to confirm that it is the router that is blocking your connection. Do you know what DNS servers you're using? Some DNS servers filter domain names. You can use the DNS servers 8.8.8.8 and 8.8.4.4. Those are google's free DNS servers and they work for your domain. Once again this is a setting in your router that you can change. I have no idea why your router or computers or dns or whatever the issue is thinks your site is malicious though. It's clearly not.
HelioHost Posted January 27, 2022 Author Posted January 27, 2022 My current DNS is 209.18.47.61/62. I'm not sure if that means anything to you. I will look at the router later, I can get into it as I have to add several ports to run my VOIP ham radio apps. I don't recall seeing anything about blocking sites but I will look. It is a Comtrend router. I could possibly bypass the router but it would be a hassle as it is in the house and I am in the barn out back. Thanks again for your support. I will let you know how I make out. Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Thursday, January 27, 2022 2:58 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site I'm using Chrome too and your website loads up just fine without any errors or warnings and doesn't time out. It sounds like your router might be blocking the domain name, but not the ip address. If you can log into your router and disable any of those types of protections it might allow you to connect. It would be a setting on your router probably since it's affecting all of your computers. My router calls it "malicious sites blocking", but depending on your router it might call it something different. The other thing you could try is bypassing the router entirely by hooking your computer up directly to the modem if the router and modem are separate. That would allow us to confirm that it is the router that is blocking your connection. Do you know what DNS servers you're using? Some DNS servers filter domain names. You can use the DNS servers 8.8.8.8 and 8.8.4.4. Those are google's free DNS servers and they work for your domain. Once again this is a setting in your router that you can change. I have no idea why your router or computers or dns or whatever the issue is thinks your site is malicious though. It's clearly not. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
Krydos Posted January 27, 2022 Posted January 27, 2022 I found this manual for a comtrend router. I'm not sure what model number yours is, but it might be similar. https://us.comtrend.com/wp-content/uploads/2016/04/Manual_WR-5882.pdf Section 3-3 describes a firewall that will block outbound connections that it thinks are malicious. You could try disabling that on your router to see if that is what is blocking your VPS.
HelioHost Posted January 27, 2022 Author Posted January 27, 2022 Thanks, I looked at the router a bit today and did not see anything like this. But I will check it out again tomorrow. Stan -----Original Message----- From: HelioHost Support Sent: Thursday, January 27, 2022 5:03 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site I found this manual for a comtrend router. I'm not sure what model number yours is, but it might be similar. https://us.comtrend.com/wp-content/uploads/2016/04/Manual_WR-5882.pdf Section 3-3 describes a firewall that will block outbound connections that it thinks are malicious. You could try disabling that on your router to see if that is what is blocking your VPS. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
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