Krydos Posted January 22, 2022 Posted January 22, 2022 You need to delete the default index.html file in the remote directory. That's the file that is showing the construction page. To show you that file I renamed the under construction file to index.default.html and made a new index.html that just says "Hello." that you can see at https://wa2uetwx.heliohost.us/ I don't see the weather station files in the correct remote directory though. Not sure where they're going. The correct remote directory is /home/admin/web/wa2uetwx.heliohost.us/public_html/
Krydos Posted January 22, 2022 Posted January 22, 2022 Ah ha, I found the weather station files. You're using the wrong username and the wrong remote directory. Incorrect weather station username: wa2uet Correct weather station username: admin Incorrect remote directory: /home/wa2uet/ Correct remote directory: /home/admin/web/wa2uetwx.heliohost.us/public_html/ The confusion is probably coming from the username wa2uet is used for SSH, and the username admin is being used for SFTP. If you need to log in and install new software via SSH then you would use wa2uet, but if you want to upload files to your website you would use the username admin. Let us know if you need any additional help.
HelioHost Posted January 23, 2022 Author Posted January 23, 2022 Thanks, I will work with this tomorrow. Day is over here. Not sure where you are. I appreciate your help so far. This stuff comes kind of hard for me. I am 82 years old and love trying but need help. Thanks again, Stan -----Original Message----- From: HelioHost Support Sent: Saturday, January 22, 2022 6:24 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Ah ha, I found the weather station files. You're using the wrong username and the wrong remote directory. Incorrect weather station username: wa2uet Correct weather station username: admin Incorrect remote directory: /home/wa2uet/ Correct remote directory:?/home/admin/web/wa2uetwx.heliohost.us/public_html/ The confusion is probably coming from the username wa2uet is used for SSH, and the username admin is being used for SFTP. If you need to log in and install new software via SSH then you would use wa2uet, but if you want to upload files to your website you would use the username admin. Let us know if you need any additional help. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
HelioHost Posted January 23, 2022 Author Posted January 23, 2022 I used that correct remote directory but maybe I am putting it in the wrong place. I did not deliberately use that incorrect directory string anywhere. Interesting. I also tried with both "wa2uet" and "admin" for user name. I am obviously doing it wrong. I will keep trying. Stan -----Original Message----- From: HelioHost Support Sent: Saturday, January 22, 2022 6:24 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Ah ha, I found the weather station files. You're using the wrong username and the wrong remote directory. Incorrect weather station username: wa2uet Correct weather station username: admin Incorrect remote directory: /home/wa2uet/ Correct remote directory:?/home/admin/web/wa2uetwx.heliohost.us/public_html/ The confusion is probably coming from the username wa2uet is used for SSH, and the username admin is being used for SFTP. If you need to log in and install new software via SSH then you would use wa2uet, but if you want to upload files to your website you would use the username admin. Let us know if you need any additional help. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
Krydos Posted January 23, 2022 Posted January 23, 2022 Well, if you used the correct remote path and the wrong username it probably would have ended up where it was because the wa2uet user doesn't have access to the admin user's home directory. HelioHost is based in the US.
HelioHost Posted January 23, 2022 Author Posted January 23, 2022 This morning my weather station will not connect to heliopost! I don't know why, I did not change anything. The new password sent to me was for the control panel only I assume. Anyway I tried it to connect and that did not work either. I'm lost for the moment! Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Saturday, January 22, 2022 8:20 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Well, if you used the correct remote path and the wrong username it probably would have ended up where it was because the wa2uet user doesn't have access to the admin user's home directory. HelioHost is based in the US. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
HelioHost Posted January 23, 2022 Author Posted January 23, 2022 Ha, I just tried using "wa2uet" for ID and it connects with that. "admin" will not work. Stan Engel in Ghent, NY -----Original Message----- From: wa2uet@gmail.com Sent: Sunday, January 23, 2022 9:33 AM To: support@heliohost.org Subject: RE: [HH#722767] simple site This morning my weather station will not connect to heliopost! I don't know why, I did not change anything. The new password sent to me was for the control panel only I assume. Anyway I tried it to connect and that did not work either. I'm lost for the moment! Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Saturday, January 22, 2022 8:20 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Well, if you used the correct remote path and the wrong username it probably would have ended up where it was because the wa2uet user doesn't have access to the admin user's home directory. HelioHost is based in the US. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
HelioHost Posted January 23, 2022 Author Posted January 23, 2022 In the VWS software it asks for "current working directory". That is where I enter the string you gave me, "/home/admin/web/wa2uetwx.heliopost.us/public_html" This apparently is not working right. Not sure what to do about it. Stan - WA2UET In Ghent NY -----Original Message----- From: wa2uet@gmail.com Sent: Sunday, January 23, 2022 9:50 AM To: support@heliohost.org Subject: RE: [HH#722767] simple site Ha, I just tried using "wa2uet" for ID and it connects with that. "admin" will not work. Stan Engel in Ghent, NY -----Original Message----- From: wa2uet@gmail.com Sent: Sunday, January 23, 2022 9:33 AM To: support@heliohost.org Subject: RE: [HH#722767] simple site This morning my weather station will not connect to heliopost! I don't know why, I did not change anything. The new password sent to me was for the control panel only I assume. Anyway I tried it to connect and that did not work either. I'm lost for the moment! Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Saturday, January 22, 2022 8:20 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Well, if you used the correct remote path and the wrong username it probably would have ended up where it was because the wa2uet user doesn't have access to the admin user's home directory. HelioHost is based in the US. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
HelioHost Posted January 23, 2022 Author Posted January 23, 2022 I keep trying things but I think maybe the reason that my attempts do not work is because I cannot log in with the "admin" ID. No matter what I do, it will not log in with that ID. I don't know what kind of mess I have uploaded to your site so far as I don't know how to look at it. If I should be able to look at my FTP folder with the control panel, I don't see how. I will have to let it go until I hear from you. Can't seem to get anywhere. There is a local weather site showing on my page but it is not from my station. Sorry for all the issues, hope you can get me squared away. Thanks. Stan Engel in Ghent, NY -----Original Message----- From: wa2uet@gmail.com Sent: Sunday, January 23, 2022 9:58 AM To: support@heliohost.org Subject: RE: [HH#722767] simple site In the VWS software it asks for "current working directory". That is where I enter the string you gave me, "/home/admin/web/wa2uetwx.heliopost.us/public_html" This apparently is not working right. Not sure what to do about it. Stan - WA2UET In Ghent NY -----Original Message----- From: wa2uet@gmail.com Sent: Sunday, January 23, 2022 9:50 AM To: support@heliohost.org Subject: RE: [HH#722767] simple site Ha, I just tried using "wa2uet" for ID and it connects with that. "admin" will not work. Stan Engel in Ghent, NY -----Original Message----- From: wa2uet@gmail.com Sent: Sunday, January 23, 2022 9:33 AM To: support@heliohost.org Subject: RE: [HH#722767] simple site This morning my weather station will not connect to heliopost! I don't know why, I did not change anything. The new password sent to me was for the control panel only I assume. Anyway I tried it to connect and that did not work either. I'm lost for the moment! Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Saturday, January 22, 2022 8:20 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Well, if you used the correct remote path and the wrong username it probably would have ended up where it was because the wa2uet user doesn't have access to the admin user's home directory. HelioHost is based in the US. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
Krydos Posted January 23, 2022 Posted January 23, 2022 The FTP password for the admin account is the same password as the Hestia password I emailed you. I just tested it in my FTP client and it works for me. I can log in and look at the files and everything is working.
HelioHost Posted January 23, 2022 Author Posted January 23, 2022 OK, thanks. I will try some more. ? But I think I have already tried all this. Will see what happens. Stan ? WA2UET In Ghent NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 12:15 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site The FTP password for the admin account is the same password as the Hestia password I emailed you. I just tested it in my FTP client and it works for me. I can log in and look at the files and everything is working. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
HelioHost Posted January 23, 2022 Author Posted January 23, 2022 I go to the web site builder routine in VWS I use your IP address to connect. I enter "admin" for ID and the password you sent carefully typed in. It does connect but then will go no further. Sometimes with the message "FTP connection failed" or "Cannot connect to FTP server". There is a window in VWS looking for "current working directory" and I fill that with the string "/home/admin/web/wa2uetwx.heliohost.us/public_html". I cannot connect with these settings. I must be missing something. I don't know what. I will continue to try but I need a break. Am I making some kind of mess at your end with all of my failed tries? I can log onto the control panel but I cannot find the FTP folder to look at what I have done. Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 12:15 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site The FTP password for the admin account is the same password as the Hestia password I emailed you. I just tested it in my FTP client and it works for me. I can log in and look at the files and everything is working. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
HelioHost Posted January 23, 2022 Author Posted January 23, 2022 And just so you know, this setup worked fine for several years as a web site on the local ISP server. It is just me doing something that does not agree with your server. And I appreciate your help. Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 12:15 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site The FTP password for the admin account is the same password as the Hestia password I emailed you. I just tested it in my FTP client and it works for me. I can log in and look at the files and everything is working. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
Krydos Posted January 23, 2022 Posted January 23, 2022 Well, you managed to upload your files, but not to the right place so it's working partially, and I believe it will work eventually. We just need to figure out what the issue is. Did you see the email where I suggested trying /web/wa2uetwx.heliohost.us/public_html/ for the remote directory instead of /home/admin//web/wa2uetwx.heliohost.us/public_html/
HelioHost Posted January 23, 2022 Author Posted January 23, 2022 Yes I see that and I have tried it a number of times without success. Would that string keep me from logging on. I can connect then it tries 3 times to logon and then fails. I am not certain where to enter that string below. But it does not seem that would prevent me from logging on. I have tried "admin" and "wa2uet" for user name and still will not log in. I have obviously logged in before else the files would not be there. The national weather window shows up for Ghent when I log onto the page but my station does not. Like you said it is in the wrong place. Now I cannot even log onto the web page because Malwarebytes says there is a malware threat and I can't get past it. But I have logged on several times before. Frustrating! Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 2:08 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Well, you managed to upload your files, but not to the right place so it's working partially, and I believe it will work eventually. We just need to figure out what the issue is. Did you see the email where I suggested trying /web/wa2uetwx.heliohost.us/public_html/ for the remote directory instead of /home/admin//web/wa2uetwx.heliohost.us/public_html/ You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/
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