HelioHost Posted October 30, 2021 Posted October 30, 2021 Username: N/A, Server: N/A, Main Domain: N/AI created an account and purchased a custom server.. it says its ready yet i have got no email besides the transaction from my bank. The subscription id for my vps subscription is I-92TXE5H457WH. My username is sosamusic
Krydos Posted October 30, 2021 Posted October 30, 2021 The VPS creation isn't automatic. We have to build each one manually. It should be ready within the hour. Once the VPS is ready you will receive an email with the IP address to SSH in to, etc. Thanks for the purchase.
HelioHost Posted October 31, 2021 Author Posted October 31, 2021 I still haven?t got an email On Sat, Oct 30, 2021 at 4:16 PM HelioHost Support wrote: > > The VPS creation isn't automatic. We have to build each one > manually. It should be ready within the hour. Once the VPS is ready you > will receive an email with the IP address to SSH in to, etc. Thanks for the > purchase. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46538 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >
HelioHost Posted October 31, 2021 Author Posted October 31, 2021 It?s been 6 hours On Sat, Oct 30, 2021 at 10:39 PM Sosa Kiloz wrote: > I still haven?t got an email > > On Sat, Oct 30, 2021 at 4:16 PM HelioHost Support > wrote: > >> >> The VPS creation isn't automatic. We have to build each one >> manually. It should be ready within the hour. Once the VPS is ready you >> will receive an email with the IP address to SSH in to, etc. Thanks for the >> purchase. >> >> >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic=46538 >> >> Thank you, >> Heliohost support >> https://www.heliohost.org/ >> https://www.helionet.org/ >> >>
HelioHost Posted October 31, 2021 Author Posted October 31, 2021 Seriously? This is urgent. On Sat, Oct 30, 2021 at 4:11 PM HelioHost Support wrote: > Your message (No Access to the recently-purchased server.) has been > assigned the tracking ID [HH#552059]. One of our volunteer community > members will reply to your email as soon as possible. > > Please include the string [HH#552059] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46538 > > Thank you, > Heliohost Support > https://www.heliohost.org/ > https://www.helionet.org/ > > >
yashrs Posted October 31, 2021 Posted October 31, 2021 Hi, We have already sent you an email with instructions on your @icloud email address, could you please check? I will send another email just in case you didn't receive the first one
HelioHost Posted October 31, 2021 Author Posted October 31, 2021 Thank you for your email On Sun, Oct 31, 2021 at 2:49 AM HelioHost Support wrote: > > Hi, > > > > We have already sent you an email with instructions on your > @icloud email address, could you please check? I will send another email > just in case you didn't receive the first one > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46538 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >
HelioHost Posted October 31, 2021 Author Posted October 31, 2021 Problem solved, have a nice day! Thank you! On Sun, Oct 31, 2021 at 2:31 PM Sosa Kiloz wrote: > Thank you for your email > > On Sun, Oct 31, 2021 at 2:49 AM HelioHost Support > wrote: > >> >> Hi, >> >> >> >> We have already sent you an email with instructions on your >> @icloud email address, could you please check? I will send another email >> just in case you didn't receive the first one >> >> >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic=46538 >> >> Thank you, >> Heliohost support >> https://www.heliohost.org/ >> https://www.helionet.org/ >> >>
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