HelioHost Posted October 18, 2021 Posted October 18, 2021 Username: N/A, Server: N/A, Main Domain: N/AGood morning i need to change credit card i setup for my monthly donation. Being that it seems that its not link to an account that i can access how do i do that?
wolstech Posted October 18, 2021 Posted October 18, 2021 Recurring donations are set up in Paypal. You have a paypal account since you have a recurring donation, and should be able to just update the credit card info in there. If for some reason you can't get into that paypal account any longer (for instance no longer have the email account for it and can't reset the password), set up a new paypal account and create a new recurring donation using the new card. Also, if you let us know what email address the OLD recurring donation is under, I believe we can cancel the old one on our end so you aren't donating twice.
HelioHost Posted October 18, 2021 Author Posted October 18, 2021 I did not use a paypal account so I can't login to change it. When I signed up, it gave me the option to not use a paypal account and because I don't have one I took this choice. On Mon, Oct 18, 2021 at 8:26 AM HelioHost Support wrote: > > Recurring donations are set up in Paypal. You have a paypal > account since you have a recurring donation, and should be able to just > update the credit card info in there. If for some reason you can't get into > that paypal account any longer (for instance no longer have the email > account for it and can't reset the password), set up a new paypal account > and create a new recurring donation using the new card. > > > > Also, if you let us know what email address the OLD recurring > donation is under, I believe we can cancel the old one on our end so you > aren't donating twice. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46311 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >
HelioHost Posted October 18, 2021 Author Posted October 18, 2021 I thought that I would have an account though you guys to change things like that. Sorry for misunderstanding how the donations work. I just dont want to lose my server. Is there any other way to change it? On Mon, Oct 18, 2021 at 5:11 PM Ariel Kran wrote: > I did not use a paypal account so I can't login to change it. When I > signed up, it gave me the option to not use a paypal account and because I > don't have one I took this choice. > > On Mon, Oct 18, 2021 at 8:26 AM HelioHost Support > wrote: > >> >> Recurring donations are set up in Paypal. You have a paypal >> account since you have a recurring donation, and should be able to just >> update the credit card info in there. If for some reason you can't get into >> that paypal account any longer (for instance no longer have the email >> account for it and can't reset the password), set up a new paypal account >> and create a new recurring donation using the new card. >> >> >> >> Also, if you let us know what email address the OLD recurring >> donation is under, I believe we can cancel the old one on our end so you >> aren't donating twice. >> >> >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic=46311 >> >> Thank you, >> Heliohost support >> https://www.heliohost.org/ >> https://www.helionet.org/ >> >>
Krydos Posted October 19, 2021 Posted October 19, 2021 Can you provide the transaction ID of one of the donations? Then I will cancel the recurring donation that is linked to that card, and you can set up a new one on a new card.
HelioHost Posted October 19, 2021 Author Posted October 19, 2021 *Your Transaction ID:* 3CH265926L0140736 On Mon, Oct 18, 2021 at 11:17 PM HelioHost Support wrote: > > Can you provide the transaction ID of one of the donations? Then I > will cancel the recurring donation that is linked to that card, and you can > set up a new one on a new card. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46311 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >
HelioHost Posted October 19, 2021 Author Posted October 19, 2021 I got a notification that it has been cancelled thank you. Should I use the first link sent me or will you send me a new one? On Tue, Oct 19, 2021 at 6:52 AM Ariel Kran wrote: > *Your Transaction ID:* > 3CH265926L0140736 > > On Mon, Oct 18, 2021 at 11:17 PM HelioHost Support > wrote: > >> >> Can you provide the transaction ID of one of the donations? Then >> I will cancel the recurring donation that is linked to that card, and you >> can set up a new one on a new card. >> >> >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic=46311 >> >> Thank you, >> Heliohost support >> https://www.heliohost.org/ >> https://www.helionet.org/ >> >>
Krydos Posted October 19, 2021 Posted October 19, 2021 Yep, you can use this link to pay with your new card https://www.heliohost.org/vps/pay/?mem=2&cpu=4&hdd=100&os=ubuntu20&sub=1month
Krydos Posted October 19, 2021 Posted October 19, 2021 I also want to mention that your VPS was paid for a month with your old card. Since you only used 5 days I refunded the unused remainder of the month. When you pay with the above link you will be charged immediately and you will automatically be billed again on November 19th and each month onwards.
HelioHost Posted October 20, 2021 Author Posted October 20, 2021 this link just leads to the main server page On Tue, Oct 19, 2021 at 4:56 PM HelioHost Support wrote: > > Yep, you can use this link to pay with your new card > > > > > https://www.heliohost.org/vps/pay/?mem=2&cpu=4&hdd=100&os=ubuntu20&sub=1month > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46311 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >
HelioHost Posted October 20, 2021 Author Posted October 20, 2021 I just signed up for the same set up I have. Hopefully I did the right thing? On Tue, Oct 19, 2021 at 8:41 PM Ariel Kran wrote: > this link just leads to the main server page > > On Tue, Oct 19, 2021 at 4:56 PM HelioHost Support > wrote: > >> >> Yep, you can use this link to pay with your new card >> >> >> >> >> https://www.heliohost.org/vps/pay/?mem=2&cpu=4&hdd=100&os=ubuntu20&sub=1month >> >> >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic=46311 >> >> Thank you, >> Heliohost support >> https://www.heliohost.org/ >> https://www.helionet.org/ >> >>
Krydos Posted October 20, 2021 Posted October 20, 2021 Nope, that's perfect. I see the new transaction in the system, and you're good for 6 months.
HelioHost Posted October 20, 2021 Author Posted October 20, 2021 Ok tomorrow I will be signing up for a second server can I just do that normally? On Tue, Oct 19, 2021 at 10:13 PM HelioHost Support wrote: > > Nope, that's perfect. I see the new transaction in the system, and > you're good for 6 months. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46311 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >
Krydos Posted October 20, 2021 Posted October 20, 2021 Also, thanks to you I discovered that the forum was turning "&" symbols in the link into "&" so it was breaking the link. That issue is fixed now.
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