HelioHost Posted July 14, 2021 Posted July 14, 2021 (edited) A few hours ago, with absolutely no prior warning, cPanel unexpectedly revoked all of our licenses, and are now trying to charge us over $17,000 per year to renew them. Obviously since we're a non-profit funded by donations we don't have anywhere near that money to pay their ransom. If you try to log in to cPanel it will give you errors and not let you log in. It looks like FTP is still working though so we strongly recommend you log in and recover your files that way while you still can. We've been a faithful cPanel license holder since 2005, and over the past 16 years we haven't had any issues with them at all until today. Our servers are all inexorably intertwined with cPanel/WHM and all the customizations and systems we've written over the years are worthless without cPanel. We're not entirely sure what we're going to do at this point. EDIT: Please read this next Edited July 16, 2021 by Krydos added link to next news 1 1 6
Unknown025 Posted July 14, 2021 Posted July 14, 2021 Just now, dalrae said: Why do you think this happened? There's no official explanation that I'm aware of. cPanel can choose to provide licenses or revoke them, and looks like today it was the latter. Definitely unfortunate for everyone involved though.
dalrae Posted July 14, 2021 Posted July 14, 2021 1 minute ago, Unknown025 said: There's no official explanation that I'm aware of. cPanel can choose to provide licenses or revoke them, and looks like today it was the latter. Definitely unfortunate for everyone involved though. When HelioHost was created, was it gifted licenses from cPanel? Do you know if this happened to any other hosting sites?
balloons Posted July 14, 2021 Posted July 14, 2021 Can you stop accepting new hosts? It's soon UTC 0:00. Edit: I confirmed that new registration is not possible
Unknown025 Posted July 14, 2021 Posted July 14, 2021 1 minute ago, dalrae said: When HelioHost was created, was it gifted licenses from cPanel? Do you know if this happened to any other hosting sites? I believe HelioHost had a discounted cPanel license due to its nonprofit status (so not free, but not $17,000/year - I could be mistaken though). As for if this has happened to other hosting sites, no idea.
balloons Posted July 15, 2021 Posted July 15, 2021 You can download the file using SFTP. You may also be able to use WebDAV. https://wiki.helionet.org/management/uploading-files
PCBSunbird Posted July 15, 2021 Posted July 15, 2021 I followed the instructions but ftp is not connecting to tommy
balloons Posted July 15, 2021 Posted July 15, 2021 What I can comment on this is that I also use Tommy and can connect successfully. Please check the settings carefully.
PCBSunbird Posted July 15, 2021 Posted July 15, 2021 I typed in tommy.heliohost.org put in 1342 for the port used my user and password and hit connect Keeps saying it timed out after 20 seconds
franznic Posted July 15, 2021 Posted July 15, 2021 this has been an unfortunate situation to lean on right now, I hope this will be addressed soon and I also hope cPanel will hear us out. Logging in shows an error but FTP and Webdisk still works, so you should go backup all your data while we still can. this screenshot is NOT sponsored by Dashlane, flaz
Sn1F3rt Posted July 15, 2021 Posted July 15, 2021 2 hours ago, Unknown025 said: I believe HelioHost had a discounted cPanel license due to its nonprofit status (so not free, but not $17,000/year - I could be mistaken though). As for if this has happened to other hosting sites, no idea. Well it was free for us, cPanel non-profit licenses are issued at a one time activation fee of $30 and then it remains free upto the term cPanel grants the use of the license. Moreover, you can have upto three non-profit licenses per organization, and for us those three covered the licensing of Johnny, Ricky and Tommy. Cody runs cPanel DNS-only, which is free. You can read more about the non-profit licenses here - https://input.cpanel.net/s3/non-profit . I wonder what cPanel is up to.
SPRATAY Posted July 15, 2021 Posted July 15, 2021 2 hours ago, HelioHost said: cPanel unexpectedly revoked all of our licenses, and are now trying to charge us over $17,000 per year to renew them it seems to me that for such cases plan b is needed, for example, an alternative for cpanel under a free license
Recommended Posts