NamelessRumia Posted January 2, 2021 Posted January 2, 2021 I'm starting to get an "Authentication failed." error when I try to connect to my website via WinSCP.I don't know if this has to do with the increase in storage space that I got from donating. File protocol: SFTPHost name: tommy.heliohost.orgPort: 1342
Krydos Posted January 5, 2021 Posted January 5, 2021 Authentication failed sounds like a wrong username or password. Did you change your password recently and not update your ftp client?
robev Posted January 7, 2021 Posted January 7, 2021 I'm having the exact same issue. I didn't change my login, and can log into cPanel just fine.
wolstech Posted January 7, 2021 Posted January 7, 2021 It appears to be an issue with WinSCP. Specifically, accounts that use password-based authentication don't seem to work in WinSCP: I could not get any of the Tommy accounts I have passwords for to log in successfully using a password on WinSCP (even root failed with the password, but it worked fine when I used my SSH key...). Those same accounts that failed in WinSCP work just fine with a password if I use Filezilla's SFTP.
Krydos Posted January 13, 2021 Posted January 13, 2021 Have you updated winscp when this started happening, or is it the same version that used to work?
wolstech Posted January 13, 2021 Posted January 13, 2021 I tested on 5.17.9 (latest). I'd have to download an old version when I get a moment to try that.
robev Posted January 14, 2021 Posted January 14, 2021 (edited) Have you updated winscp when this started happening, or is it the same version that used to work? It was the same version that used to work. Due to the issue, I ended up upgrading WinSCP to 5.17.9, and still no success. I don't know what version I used to have, just that it used to work. That's why I assumed it was something on heliohost's end, not WinScp. Edited January 14, 2021 by robev
Lounger2 Posted January 25, 2021 Posted January 25, 2021 I had this problem too, this fixed it for me: (on your site in WinSCP)Advanced... > SSH > Authentication > Disable Attempt GSSAPI authentication BTW, cPanel states and invalid port:
wolstech Posted January 26, 2021 Posted January 26, 2021 Just tested it and can confirm that unchecking that option does fix the password auth on Tommy. Thanks for the fix! Weird though...since Johnny works fine with it checked. Also of note, if you use a certificate to sign into SFTP, you have to remove the cert file from the site entry entirely (blank the key file field) if you want to log into an account with a password in WinSCP (this is unlike other clients, where the client will simply ignore the cert if its not valid for the username provided).
Krydos Posted January 29, 2021 Posted January 29, 2021 BTW, cPanel states and invalid port: tommy_sftp.pngThere is an interesting bug that I can't track down where if you created your account on Johnny where the SFTP port is 1373, and then have your account moved to Tommy where the SFTP port is 1342 that page still shows the Johnny port. If you create your account on Tommy it shows the correct 1342 port. I think to simplify things in the future, as it becomes easier for people to move their account between servers, is to just make all three servers use the same port.
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