[Solved] Internal errors and timeouts

[wolstech]

You donate $1 or more and post on the forum asking to be moved (please provide the transaction ID of the donation in the post). We do the rest on our end.

 

Since you use one of our free subdomains, the only thing you'll notice during a move is a short period of downtime while the account is moved and DNS updates. Most accounts take under 10 minutes to move, though I've had high load cause them to take longer (I've seen an hour when Johnny was busy...).

[daskunk]

Thank you so much for getting back to me. I donated $30 back in October and here's the reply from your team.

Your message (Re: Thanks for your support! We're lucky to have people like you.) has been assigned the tracking ID [HH#917207]. One of our volunteer community members will reply to your email as soon as possible.

but will gladly donate another $10 for your trouble of moving the account. My users have had quite some difficulty accessing my site (via http requests) over the past couple of weeks so your help in resolving this is very much appreciated.

 

Here's the transaction information from today's donation. Please let me know when the move will take place so I don't try to do any updates to my web site. Thank you again

 

Benefiting charity: Helio Networks Program: GoFundMe Charity  Transaction ID: 03A103647X535802R Date: Dec 15, 2020 10:30:40 PST Your contribution: $11.00 USD Your Tax deductible contribution:  $10.00 USD

 

domainname: https://www.daskunk.heliohost.org

 

 

[Krydos]

Please let me know when the move will take place so I don't try to do any updates to my web site.

The transfer is happening now.

[Krydos]

Done. Thanks for the donations.

[daskunk]

Thank you so much for transferring me but do I need to do something on my side regarding the SSL certificates? I'm getting a security warning from Firefox indicating an invalid SSL certificate.

 

Firefox detected a potential security threat and did not continue to daskunk.heliohost.org. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

Websites prove their identity via certificates. Firefox does not trust this site because it uses a certificate that is not valid for daskunk.heliohost.org. The certificate is only valid for the following names: nossl.heliohost.org, cpanel.nossl.heliohost.org, mail.nossl.heliohost.org, webdisk.nossl.heliohost.org, webmail.nossl.heliohost.org, www.nossl.heliohost.org
 
Error code: SSL_ERROR_BAD_CERT_DOMAIN

 

But the more concerning problem is I just logged into CPANEL and there are numerous folders missing from public_html. Is the copy still in progress? Can you please copy over all the data from Ricky under the public_html folder .. there is critical information in there I need.

 

Thank you

Edited December 15, 2020 by daskunk

[wolstech]

It can take up to 24 hours before autossl installs a certificate for your site. Most accounts get one within a few hours of transferring. If it's still showing that message tomorrow, please let us know and we'll investigate.

[daskunk]

OK thank you for the SSL explanation but my biggest concern right now is all the missing data. There is lots of missing data and the majority of my site is gone. Can I have it restored. There are things I need to do today.

 

Thank you

Edited December 15, 2020 by daskunk

[wolstech]

Krydos would need to figure out why the data is missing.

[daskunk]

A data point ... the CPANEL Disk Manager indicates ~52 MB worth of files on Tommy. I had over 2 GB on Ricky. It's not just entire sub-folders missing, it's also files within folders. Not sure if that would provide any clues.

 

Also forgot to mention that I had perl modules in /home/daskunk/perl to be copied in addition to everything under public_html.

Edited December 15, 2020 by daskunk

[Krydos]

This account transfer script has successfully moved hundreds of accounts, and never lost a single file. I actually have multiple checks in place to make sure everything is backed up and there are no errors before anything is moved. Reading through the logs I don't see any errors either, and Ricky created a valid transfer file even. Tommy didn't report any errors either while extracting the data. The backup file on Ricky hasn't been deleted and only shows 12 MB, and the backup file on Tommy is the same 12 MB. I intentionally keep those files for a few months in case something goes wrong. I'm really sorry. I don't know what to say. The files just seem to be gone. It's so strange that cpanel created a fully functional backup but missed so many files. Like I said this has never happened before. When is your most recent backup? Do you want a refund for your donation since it didn't work right?

[daskunk]

Cant you log into Ricky and look at my account? I was just using it this morning and everything was fine.  Since it's only been a few hours since you moved the account aren't the files still on Ricky? Do you have nightly or weekly backups on Ricky? I'm actually more concerned about stuff I don't use everyday (older stuff) as it will be harder for me to figure out what's missing. I can easily re-create everything I've done in the last few days.  Believe me there was well over 2GB of data. The reason I made the $30 donation in October was to increase my storage to 5 GB because I needed to upload 2 GB worth of data and my original account was only 2 GB. So if he transfer file was only 12 MB then something went horribly wrong.

 

Can you look at the subfolders in the transfer file. Under /public_html/pbc there should be subfolders named week1, week2, week3, week4, week5, etc all the way to week15.  When I first logged into Tommy only 7 of them were there. That was how I immediately knew something was wrong.  If the transfer file on Ricky only shows 7 of them then it did not make a complete transfer image of the account.

Edited December 16, 2020 by daskunk

[wolstech]

Cant you log into Ricky and look at my account?

Nope, the second thing the script does after it makes that backup file is delete your account. Account transfers aren't moves in the sense most think, they're actually "backup, delete, and restore the backup on the new server". Your account's backup was incomplete for some reason, so the data never backed up before it was deleted.

 

I've been here for 9 years, an admin for much of that, and like Krydos, have never seen a transfer fail in the manner this one did. I have seen full backups missing data (including my own one time, and go figure it was the one I actually had to use when tommy crashed most recently), but it has always been mysql databases that were missing in those cases.

 

Interesting question, was your Ricky account previously given more space, or was it over quota when moved (you mention having 2GB of data in the account, it's rare to find users with extra space on non-tommy servers)?

 

As for an improvement, perhaps Krydos could modify the script to skip the delete step and instead just suspend the old account and document it as moved. Suspended accounts don't use much in terms of resources except space, and we can just remove them after a month to reclaim the space. That would eliminate the possibility of data loss.

[daskunk]

Thanks for the follow up. To answer your question no I wasn't in any quota danger on Ricky. I made the donation to help you get your server upgrade and since you were offering more storage according to the amount of the donation I proactively planned a new usage of my web site. So I waited until I got the full 5 GB before I began uploading more data. I just happen to know it was over 2 GB because I had a single 1.44 GB file that took quite some time to upload!

 

Anyway I think that's a great suggestion to hold the account suspended and keep the data for a few weeks until the user has a chance to check everything over. I'm actually surprised you aren't doing this because I originally began at heliohost on Johnny I believe and there were all sorts of problems so I was eventually moved to Ricky. After the move was done, you guys sent me a tar file with all the backup data. Unfortunately that was 3 years ago and it doesn't have what I was hoping you were going to recover today

 

I am in the process of restoring things. I should have just about everything I need locally so it's a matter of getting it all uploaded. Perhaps there is one thing you could help with. Ideally I want to restore the files with their original timestamps. The only way I know to do that is to compress them into a zip file, upload the zip file to my target folder, then unzip it. That's 99% working correctly. When it extracts (I'm doing it in CPANEL), the file date is the original date, but the time is 7 hours off. I'm thinking maybe there's a time zone element at work here. If you look inside the zip file, the time is correct. It's just when it extracts, and I refresh File Manager it' shows 7 hours off. I'm on Eastern Time. Is there anything I need to configure in my Tommy account?

 

And then there is one other problem that I definitely need your help with. As I'm restoring my data, I'm creating sub-folders. I went to create a week4 subfolder under public_html/pbc and I get this message
ERROR: Could not create directory "week4" in /home/daskunk/public_html/pbc: File exists

Yet no matter what I do in File Manager in CPANEL, I do not see that folder!  If it's there, I can't find it. If it's in some weird state and you need to fully rm it, then go ahead. I have a local copy I can quickly upload.  But I do need to create a folder with that name, I have code that relies on it.

 

Thanks again for all the help.
 

[wolstech]

I see this for the ~/www/pbc folder. Are you sure you want me to remove it?

root@tommy [/home/daskunk/www]# ls -l
total 32
drwxr-xr-x.  2 daskunk daskunk    6 Dec 16 05:06 amvanhuben
drwxr-xr-x.  4 daskunk daskunk  255 Sep  9 04:10 cgi-bin
drwxr-xr-x.  2 daskunk daskunk    6 Dec 16 05:06 cjvanhuben
-rw-r--r--.  1 daskunk daskunk  315 Dec 16 04:47 file_io.txt
drwxr-xr-x.  6 daskunk daskunk 8192 Dec 16 03:44 maugiebakes
drwxr-xr-x. 28 daskunk daskunk 4096 Dec 16 03:32 pbc
drwxr-xr-x.  2 daskunk daskunk 4096 Dec 16 04:49 Photos
-rw-r--r--.  1 daskunk daskunk 3502 Dec 21  2019 ShowPhotos.php
root@tommy [/home/daskunk/www]# cd pbc
root@tommy [/home/daskunk/www/pbc]# ls -l
total 2600
drwxr-xr-x.  2 daskunk daskunk   4096 Oct 19 02:43 2016
drwxr-xr-x. 27 daskunk daskunk   4096 Jul  5  2018 2017
drwxr-xr-x. 27 daskunk daskunk   8192 Jan  5  2020 2018
drwxr-xr-x.  4 daskunk daskunk   4096 Oct 13 16:05 2019
drwxr-xr-x.  3 daskunk daskunk   8192 Dec 16 02:53 2020
drwxr-xr-x.  3 daskunk daskunk     16 Aug 29 02:53 audit
-rw-r--r--.  1 daskunk daskunk  11414 Oct  1 10:47 Audit.png
-rw-r--r--.  1 daskunk daskunk 147862 Oct  9 18:25 bootstrap.min.css
-rw-r--r--.  1 daskunk daskunk  21656 Oct  1 10:47 Calc.png
drwxr-xr-x.  2 daskunk daskunk      6 Dec 16 02:38 claims
-rw-r--r--.  1 daskunk daskunk  31458 Oct  1 10:47 Clipboard.png
-rw-r--r--.  1 daskunk daskunk  34331 Sep  3  2017 Commish_logo.png
-rw-r--r--.  1 daskunk daskunk  35100 Nov 28 14:36 CommishTools.php
-rw-r--r--.  1 daskunk daskunk  32341 Oct  1 10:47 csv.png
-rw-r--r--.  1 daskunk daskunk   3717 Oct  9 18:25 DBoardTemplate.html
-rw-r--r--.  1 daskunk daskunk  34011 Oct  1 10:47 devil.png
-rw-r--r--.  1 daskunk daskunk   1806 Oct  9 18:25 dokbox.html
-rw-r--r--.  1 daskunk daskunk   4978 Dec  2 12:28 DokBox.php
drwxr-xr-x.  2 daskunk daskunk   4096 Dec 16 03:31 Draft
-rw-r--r--.  1 daskunk daskunk  14932 Oct  9 18:25 Draft2020NBA.php
-rw-r--r--.  1 daskunk daskunk   7507 Oct  9 18:25 Draft2020NHL.php
-rw-r--r--.  1 daskunk daskunk  13736 Oct  9 18:25 Draft2020Survey.php
-rw-r--r--.  1 daskunk daskunk  13038 Oct  9 18:25 DraftAvailability.php
-rw-r--r--.  1 daskunk daskunk  13214 Oct  9 18:25 DraftBoard.html
-rw-r--r--.  1 daskunk daskunk  30466 Sep  6 03:24 DraftClient_09052020.php
-rw-r--r--.  1 daskunk daskunk  30566 Oct  9 18:25 DraftClient.php
-rw-r--r--.  1 daskunk daskunk   6167 Oct  1 10:46 DraftTutorial_1.png
-rw-r--r--.  1 daskunk daskunk  13717 Oct  1 10:46 DraftTutorial_2.png
-rw-r--r--.  1 daskunk daskunk   1366 Oct  1 10:46 DraftTutorial_3.png
-rw-r--r--.  1 daskunk daskunk 386327 Dec 16 02:27 error_log
-rw-r--r--.  1 daskunk daskunk  32244 Oct  1 10:46 Exchange.png
-rw-r--r--.  1 daskunk daskunk  39543 Oct 10 18:21 FAPool_MakeTeamPage.php
-rw-r--r--.  1 daskunk daskunk 132157 Oct  1 10:46 FAPool.png
drwxr-xr-x.  2 daskunk daskunk    116 Oct  2 02:25 FFLib
-rw-r--r--.  1 daskunk daskunk  34331 Oct  1 10:46 Gavel.png
-rw-r--r--.  1 daskunk daskunk  20262 Oct  9 18:25 GoldButton.png
-rw-r--r--.  1 daskunk daskunk  26424 Oct  1 10:46 GoldButtonTeamPage.png
-rw-r--r--.  1 daskunk daskunk   3019 Oct  9 18:25 GoldenTicket.html
-rw-r--r--.  1 daskunk daskunk  21217 Oct  9 18:25 gold_ppb_2.png
-rw-r--r--.  1 daskunk daskunk  20962 Oct  1 10:46 gold_ppb_4.png
-rw-r--r--.  1 daskunk daskunk  21068 Oct  1 10:46 gold_ppb_6.png
-rw-r--r--.  1 daskunk daskunk  20972 Oct  1 10:46 gold_ppb_8.png
-rw-r--r--.  1 daskunk daskunk    960 Oct  1 10:46 GreenDot.png
-rw-r--r--.  1 daskunk daskunk  21560 Oct  1 10:46 GreenLight.png
-rw-r--r--.  1 daskunk daskunk  12638 Dec 15 10:49 index.html
-rw-r--r--.  1 daskunk daskunk 263767 May 25  2017 jquery-3.1.0.js
-rw-r--r--.  1 daskunk daskunk   1644 Oct 17 20:58 lineup.html
-rw-r--r--.  1 daskunk daskunk   4718 Feb 23  2019 login_02222019.html
-rw-r--r--.  1 daskunk daskunk   4740 Oct  9 18:25 login.html
-rw-r--r--.  1 daskunk daskunk  27401 Oct  1 10:45 Login.png
-rw-r--r--.  1 daskunk daskunk   1240 Oct 10 18:19 mail_it.php
-rw-r--r--.  1 daskunk daskunk  42537 Aug 30 02:21 MakeTeamPage_01192020.php
-rw-r--r--.  1 daskunk daskunk  43636 Dec 15 09:27 MakeTeamPage.php
-rw-r--r--.  1 daskunk daskunk  28604 Oct 10 18:27 MockDraft.php
-rw-r--r--.  1 daskunk daskunk  24587 Oct  1 10:45 money_bag_20.png
-rw-r--r--.  1 daskunk daskunk  24627 Oct  1 10:45 money_bag_30.png
-rw-r--r--.  1 daskunk daskunk  24850 Oct  1 10:45 money_bag_50.png
-rw-r--r--.  1 daskunk daskunk   6025 Oct 10 18:19 mytest.php
-rw-r--r--.  1 daskunk daskunk   4474 Oct  9 18:25 NBADraftOdds.html
-rw-r--r--.  1 daskunk daskunk   8396 Oct  9 18:25 NBADraftRules.html
-rw-r--r--.  1 daskunk daskunk   8539 Oct  9 18:25 NBAHorseRace.html
drwxr-xr-x.  2 daskunk daskunk     70 Dec 16 03:33 nfldb
drwxr-xr-x.  2 daskunk daskunk   4096 Aug 31 02:00 nflicons
-rw-r--r--.  1 daskunk daskunk  14308 Oct  9 18:25 PBCChart.php
-rw-r--r--.  1 daskunk daskunk  46638 Feb 23  2019 PBC_Common_02222019.php
-rw-r--r--.  1 daskunk daskunk  50252 Dec 16 02:30 PBC_Common.php
-rw-r--r--.  1 daskunk daskunk  18257 Oct  9 18:25 PBC_Rules.html
-rw-r--r--.  1 daskunk daskunk  42475 Oct  1 10:44 pepe_draft.jpg
-rw-r--r--.  1 daskunk daskunk  35259 Oct  1 10:44 pepe.jpg
-rw-r--r--.  1 daskunk daskunk  10759 Oct  9 18:25 playoff_index.html
-rw-r--r--.  1 daskunk daskunk   2099 Oct  9 18:25 pongo2.png
-rw-r--r--.  1 daskunk daskunk   3996 Oct  1 10:44 pongo.png
-rw-r--r--.  1 daskunk daskunk  26268 Oct  9 18:25 PostSeasonPBC.php
-rw-r--r--.  1 daskunk daskunk  21680 Oct  9 18:25 ProcessWaivers.php
-rw-r--r--.  1 daskunk daskunk    750 Oct 10 18:19 psql2.php
-rw-r--r--.  1 daskunk daskunk   1230 Oct 10 18:19 psql.php
-rw-r--r--.  1 daskunk daskunk   1040 Dec 16 03:44 psw_error.php
-rw-r--r--.  1 daskunk daskunk   1113 Oct  1 10:44 RedDot.png
-rw-r--r--.  1 daskunk daskunk  21803 Oct  1 10:44 RedLight.png
-rw-r--r--.  1 daskunk daskunk   4114 Nov 23 15:18 sample.html
-rw-r--r--.  1 daskunk daskunk  21031 Oct  1 10:44 silver_ppb_1.png
-rw-r--r--.  1 daskunk daskunk  20821 Oct  1 10:44 silver_ppb_2.png
-rw-r--r--.  1 daskunk daskunk  20893 Oct  1 10:44 silver_ppb_3.png
-rw-r--r--.  1 daskunk daskunk  44127 Oct  1 10:44 Stats.png
-rw-r--r--.  1 daskunk daskunk   5637 Oct  9 18:25 StimulusPrizes.html
-rw-r--r--.  1 daskunk daskunk   1832 Oct  9 18:25 styles.css
-rw-r--r--.  1 daskunk daskunk  18661 Nov 27 20:33 SubmitClaim.php
-rw-r--r--.  1 daskunk daskunk    493 Oct  9 22:09 teamstyles.css
drwxr-xr-x.  2 daskunk daskunk   4096 Dec 16 03:32 vm
-rw-r--r--.  1 daskunk daskunk  28694 Oct  1 10:43 voting_booth.jpg
-rw-r--r--.  1 daskunk daskunk   5817 Oct  9 18:25 VotingMachine.php
drwxr-xr-x.  2 daskunk daskunk   4096 Dec 16 03:20 week1
drwxr-xr-x.  2 daskunk daskunk   4096 Dec 16 03:26 week10
drwxr-xr-x.  2 daskunk daskunk   4096 Dec 16 03:27 week11
drwxr-xr-x.  2 daskunk daskunk   4096 Dec 16 02:58 week12
drwxr-xr-x.  2 daskunk daskunk   4096 Dec 16 02:58 week13
drwxr-xr-x.  2 daskunk daskunk   4096 Dec 16 03:29 week14
drwxr-xr-x.  2 daskunk daskunk   4096 Dec 16 12:55 week15
drwxr-xr-x.  2 daskunk daskunk   4096 Dec 16 03:22 week2
drwxr-xr-x.  2 daskunk daskunk   4096 Dec 16 03:16 week3
-rw-r--r--.  1 daskunk daskunk      0 Dec 16 03:11 week4
drwxr-xr-x.  2 daskunk daskunk   4096 Dec 16 03:13 week5
drwxr-xr-x.  2 daskunk daskunk   4096 Dec 16 03:10 week6
drwxr-xr-x.  2 daskunk daskunk   4096 Dec 16 03:23 week7
drwxr-xr-x.  2 daskunk daskunk   4096 Dec 16 03:24 week8
drwxr-xr-x.  2 daskunk daskunk   4096 Dec 16 03:07 week9
-rw-r--r--.  1 daskunk daskunk    350 Oct  1 10:43 WhiteBox.png
-rw-r--r--.  1 daskunk daskunk  29820 Oct  1 10:43 white_pepe.jpg
-rw-r--r--.  1 daskunk daskunk  21806 Oct  1 10:43 YellowLight.png
root@tommy [/home/daskunk/www/pbc]#

[daskunk]

NO WAIT ...PLEASE DON'T ERASE ANYTHING!  You found the problem and I fixed it ... Thank you!

 

I accidentally created a file with the same name as the week4 directory I was trying to create. All fixed now ... thank you

Edited December 16, 2020 by daskunk