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Posted

Hello,

 

Yesterday I ordered a VPS as my way of supporting HelioHost. The only feedback from the order process I can remember is that I will be notified when my VPS is ready within 24 hours. It's been over 20 hours now. I'm beginning to wonder if I did something wrong. How will I be notified? I'm not comfortable putting the email address of my paypal account here.

 

Thank you

Posted

You need not. As soon as Krydos is done setting up your VPS, you'll receive an email with the credentials for your root account.

  • Like 1
Posted

VPSes are handled almost entirely by email, and are handled by exactly one person. While we aim for 24 hours to get them set up, sometimes Krydos takes a little longer (we're actually in the process of automating VPS creation, but we haven't quite gotten there yet).

 

Being a weekend, it may take a little longer than the stated 24 hours to get it set up for you. Krydos will email you at the address you provided when the setup is complete.

  • Like 1
Posted

I finished your VPS and emailed you at 10:30am yesterday, so about 23 hours ago. Perhaps check your spam box? Let me know if you can’t find the email and I can try sending it again.

  • Like 1
Posted

Thank you Krydos! The email you sent me was in my spam folder. I'm sorry I didn't check there. I never expected an email from Heliohost to be routed to spam. Thank you admins for all you do. Mark

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